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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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Texas
1 review
0 helpful votes
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Great customer service
November 27, 2021

2 of 4 trees were broken 2 feet from the top due to handling by the shipping company. I called immediately and was courteously instructed on what I needed to do, and it was resolved quickly. Problems can happen, but how they get resolved says a lot about a company, and I'm a happy customer.

Date of experience: November 27, 2021
Nevada
1 review
0 helpful votes
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Easy peasy
November 26, 2021

The web site was easy to navigate. The plants were well presented and explained

Date of experience: November 26, 2021
Kentucky
1 review
0 helpful votes
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Quick delivery/nice tree
November 25, 2021

Our order came within just a few days and the lilac tree was in very good condition. It was about 5' tall so we were pleasantly surprised what good shape it was in. This was late Fall so we won't know till Spring how well it will do. It's dormant now.

Date of experience: November 25, 2021
California
1 review
0 helpful votes
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Japanese maple
November 25, 2021

Easy to order but it was delivered with most of the leaves on the tree dead, the soil loose and dry. Good thing it was bagged. Planted the tree the next day in hopes that it would recover. By the third day, all the leaves were dead. The base of the stem is still green so we are anxiously hoping it comes back.

Date of experience: November 25, 2021
Texas
1 review
0 helpful votes
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Clumping bamboo's
November 25, 2021

Received them fast and in secure shipment! Dehydrated, but once potted, quick recovery!

Date of experience: November 25, 2021
Louisiana
1 review
0 helpful votes
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Monstera deliciousia
November 25, 2021

Plant arrived quickly and was well wrapped inside the box.

Date of experience: November 25, 2021
Michigan
1 review
0 helpful votes
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Gift to a dear friend
November 25, 2021

Delivered quickly and olive tree exceeded expectations. It is beautiful and can't wait to see it bloom in the spring

Date of experience: November 25, 2021
New Jersey
2 reviews
0 helpful votes
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Verified Buyer
November 22, 2021

I received new trees in just a few days only thing was the delivery driver mishandled my plants it was an exciting experience.

Date of experience: November 22, 2021
Wisconsin
1 review
0 helpful votes
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New Trees
November 22, 2021

I ordered new trees for the yard to add fall color. Ordering was easy, quick shipping nice trees!

Date of experience: November 22, 2021
California
1 review
0 helpful votes
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Easy to order
November 21, 2021

Easy to order, but I wish the trees were bushier. Description with a drawing isnt accurate. But I do like the trees!

Date of experience: November 21, 2021
Massachusetts
1 review
0 helpful votes
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Meyer Lemon Tree
November 21, 2021

Delivery was fast. The Tree was securely packaged. Transfer to the new pot was easy.
Tree is healthy and stroing

Date of experience: November 21, 2021
New York
1 review
0 helpful votes
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Not so satisfied
November 21, 2021

I am not really satisfied because two of the plants are not doing well

Date of experience: November 21, 2021
Illinois
1 review
0 helpful votes
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River birch
November 20, 2021

Two weeks and no problems yet, going into winter so we will see come spring

Date of experience: November 20, 2021
Maryland
1 review
0 helpful votes
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We ordered an Autumn Brilliance Dewey Servicberry, and it arrived when promised in good condition. Looking forward for a good growing season next year.

Date of experience: November 20, 2021
California
1 review
0 helpful votes
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Great
November 19, 2021

I ordered a banana plant and it came very quickly and it is healthy and beautiful. Would definitely do business with them again.

Date of experience: November 19, 2021
Florida
1 review
0 helpful votes
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Florida
November 19, 2021

Plants were exactly as described and doing well - easy to put together

Date of experience: November 19, 2021
Connecticut
2 reviews
0 helpful votes
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Flame thrower red bud
November 19, 2021

The plant arrived in excellent condition. It was potted and staked. I'm overwintering it in my garage as it was too cold to plant on arrival. ( late November. Zone 6). I'll plant in the spring

Date of experience: November 19, 2021
Illinois
1 review
0 helpful votes
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A Fresh Tree for the Season
November 18, 2021

Very easy and did not require opening an account. Customer service was very helpful changing my order. Provided follow up to see if I was satisfied.

Date of experience: November 18, 2021
Oregon
1 review
0 helpful votes
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Deodar Cedar
November 17, 2021

Smooth and fast! We talked to a representative that was very knowledgeable and helpful!

Date of experience: November 17, 2021
California
1 review
0 helpful votes
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I was shocked and very disappointed
November 19, 2021

I was shocked and very disappointed to have received a twig plant for over $50, when you advertised with a picture a huge beautiful fully red bloomed plant. Even the large box that the plant was delivered in was deceiving, all to my surprise at the bottom of the box a tiny twig.

Date of experience: November 17, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plant! We are reaching out to get some photos so we can assist you further!