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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,145 reviews

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Tennessee
1 review
0 helpful votes
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Rip off
March 15, 2022

Same thing at Home Depot twice the size lower cost.

Date of experience: March 14, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry! We are a private nursery and are not able to compete with big box stores!

Pennsylvania
1 review
0 helpful votes
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Not ordering from here again
March 15, 2022

Ordered the more mature avocado tree. Received a tree with about 20 leaves in the process of being consumed by some disease. Called and got a replacement, also small and also with rust spots that will get worse if the other tree is any example.

Date of experience: March 14, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your replacement tree! We are reaching out to get some photos so we can assist you further!

California
1 review
0 helpful votes
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First time buyer
March 14, 2022

I ordered 3 trees, indoor, patio, outdoor. All got stuck in a winter ice storm in shipping. The indoor tree definitely didn't make it and BB quickly replaced after sending pictures. Time will till on the remaining two once summer gets closer.

Date of experience: March 14, 2022
Tennessee
1 review
0 helpful votes
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Unexpected
March 14, 2022

I ordered a tree, 2/4 for a co-worker whose father had died. It stated that the tree would not be shipped out until March 23rd- which I figured they did because of temperature and you can't plant anything until spring. It ended up being delivered Feb 14th. The high for the day was 39 degrees and it went down to 25 degrees overnight. I was not at home on the 14th so I didn't find it until the 15th- the box said it must lay flat and not be exposed to extreme temps- it was not laying flat and it had been out all day and night in the cold. I have been nursing it to see if it is alive, so far I don't see any signs of life. I will be contacting the company today.

Date of experience: March 14, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear about your experience and we've reached out privately to get those photos!

Florida
1 review
0 helpful votes
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I love my Ficus!
March 14, 2022

Product and customer service were awesome! Warehouse employee packing the order needs some work. I was so excited to receive my product, only to be disappointed when half my order was in the box. Packing slip showed both plants, however, only 1 was in the box and I had to call and wait for a 2nd shipment to receive everything I ordered.

Date of experience: March 13, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We are very sorry that you were missing a tree! Thank you for the feedback!

Georgia
1 review
0 helpful votes
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Different pricing on Amazon :(
March 13, 2022

I found after I purchased a 3 ft tree from Brighter blooms I could get a 6 ft tree for less from Amazon.
This is disappointing as I would have purchased more for the amazon price had I found them first.

Date of experience: March 13, 2022
Texas
2 reviews
0 helpful votes
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Very pleased
March 13, 2022

My willow trees were delivered promptly and in great condition with pots that could have kept them for a good while before planting.
Also the call I made was answered promptly by an excellent knowledgeable person.

Date of experience: March 13, 2022
Minnesota
3 reviews
0 helpful votes
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Healthy, well packaged, quickly delivered, and reasonably priced plants and trees.

Date of experience: March 13, 2022
North Carolina
1 review
0 helpful votes
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Two thumbs up!
March 13, 2022

I am excited to buy more items as we continue to grow our garden/ orchard. Thank you!

Date of experience: March 13, 2022
Virginia
1 review
0 helpful votes
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Fast Service
March 13, 2022

My apple trees came in days and were packed very carefully. I'd definitely recommend Bright Blooms!

Date of experience: March 13, 2022
Missouri
1 review
0 helpful votes
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Delivered wrong house
March 13, 2022

Good descriptions and easy check out, but delivered to the wrong house. Good neighbor called and let me know.

Date of experience: March 13, 2022
California
1 review
0 helpful votes
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Wonderful
March 13, 2022

I received beautiful plants that I ordered! I love how there are so many options… I can't wait until my plants are full grown to share the fruit with my family l…

Date of experience: March 13, 2022
Pennsylvania
1 review
0 helpful votes
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All came through well
March 12, 2022

Easy order and transaction arrived earlier than expected, plant seems healthy. No complaints.

Date of experience: March 12, 2022
South Carolina
1 review
0 helpful votes
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Fast and Accurate
March 12, 2022

Simple and easily navigable site. Trees arrived in perfect condition. They are already showing new growth.

Date of experience: March 12, 2022
Washington
1 review
0 helpful votes
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Best online nursery
March 11, 2022

Never bought a bad plant through Brighter Bloom.
One time, one tree arrived frozen due to unexpectedly bad weather. I received a beautiful replacement within a week.

Date of experience: March 11, 2022
Texas
1 review
0 helpful votes
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Blueberries
March 11, 2022

I got my order fine one of my blueberries bushes was very small and just one limb that has no leaf on it yet, All the orthers are doing great

Date of experience: March 11, 2022
Texas
3 reviews
0 helpful votes
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Plants arrived quick
March 11, 2022
Updated review

Very happy with my plants! Excited to see them grow.

Date of experience: March 11, 2022

It was easy and quick
March 6, 2022
Previous review

It was easy and quick

Date of experience: March 6, 2022
Texas
1 review
0 helpful votes
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Excellent Customer Service
March 11, 2022

The tree arrived broken in half. It was replaced immediately.

Date of experience: March 11, 2022
New Mexico
1 review
0 helpful votes
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I think it's dead
March 10, 2022

All the leaves died and fell off not the best of the possible outcome so I don't know if it will work out

Date of experience: March 10, 2022
South Carolina
1 review
0 helpful votes
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Very pleased with the fast delivery. The packaging is very protective of the plants. Excellent quality plants.

Date of experience: March 10, 2022