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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Between order an delivery was 4 days. Trees came in prestine and in great condition.
It was easy to order my trees & they came in quick.
The original plant sadly died. The plant received looks healthy and hopefully will flourish.
Looks good so far, tree came as though it was already in our yard, in perfect condition
Good description of product on website helped me decide which type of tree to order. Plants arrived in much better condition than I thought they would. Branched out. Not a twig.
God's will… I not going to order any items from them again… God bless
It was hard to find a supplier for a lemon tree that would ship to Texas
Ordered my one tree, shipped within two days. My packaged arrive on my door and it looked wonderful. It was handled with care. I had a question before my tree arrived and they helped me so much and were so kind. I'll purchase from here again.
It looks like someone took scissors and cut a part of the leaves it does not look healthy I've just had it for three days now it did not arrive looking healthy.
Our Gala Apple tree came fast. It's a very long sticklike tree which is why I gave it 4 stars. We ordered in winter plus you can't fit branches in the box so I get it. I just hope it grows.
Will see when it gets here... Way better than I thought they would be when the plants got here. They were leafy green and with plenty of moisture. Well packaged.
Great shopping experience in finding the right plant for our daughter's birthday! The fig tree will hopefully be enjoyed for many years to come!
My rose bush was very well packed and ready for planting. So far she's doing well in her new location. I'm excited to see how she grows!
Couldn't image it's that smooth if I haven't experience it, plants are well boxed and shipping was fast, 5 stars.
The plants were healthy and well packaged. No damage
Although four or fie of the branches were broken off, the plant is doing VERY well and has leaves sprouting out all over! So far, so good! (haven't planted it yet)
Dissatisfied with product shipped, not what was shown in product detail
Received the tree in good condition. Fast shipping.
All my plants have done very well. I am happy. I ordered on line with ease. They had proper zone information that was very helpful. Also offered suggestions for proper planting.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!