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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,145 reviews

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Texas
2 reviews
0 helpful votes
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Easy ordering process, plants arrived in a timely fashion, packaged well. I was, however, expecting the tree to be much fuller - so that was a disappointment. It is supposed to be a fast grower, so we are hopeful it actually will be.

Date of experience: March 23, 2022
California
1 review
0 helpful votes
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Bloom. Black Berries
March 23, 2022

I wasnt able to because I just recieve the plant. But they look real healthy

Date of experience: March 23, 2022
Indiana
1 review
0 helpful votes
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First time customer, happy
March 23, 2022

Good stuff in every way. Shrubs conditions, pictures of mature examples, shipping and communication

Date of experience: March 23, 2022
Georgia
1 review
0 helpful votes
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Never Received Them
March 25, 2022

They said it was on the way but I never got them. Had to call and get a refund after a month to waiting.

Date of experience: March 22, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry that we weren't able to ship this tree! Unfortunately when dealing with Mother Nature, she can be unpredictable and our inventory just wasn't up to par to ship. We sincerely apologize again for the inconvenience!

California
1 review
0 helpful votes
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Plants
March 22, 2022

A little beat up when arrived think they will recover

Date of experience: March 22, 2022
California
1 review
0 helpful votes
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Eileen was extremely helpful, polite, and professional!

The tree that I received was big and beautiful!

Date of experience: March 22, 2022
Arkansas
2 reviews
0 helpful votes
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Ease in ordering
March 22, 2022

Easy to navigate.
Product descriptions and photos were helpful.

Date of experience: March 22, 2022
Texas
1 review
0 helpful votes
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Love!
March 22, 2022

This is our second order. First order arrived promptly and the plants were packed perfectly, no damage!

Date of experience: March 22, 2022
New York
2 reviews
0 helpful votes
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Misinformation and early delivery
March 25, 2022

I contacted customer service to determine if I placed an order now, would it ship now or later, based on current time of year. I was told my order wouldn't ship until March 28th at the earliest. Instead, I received my order three days later, on March 5th. It was still way too cold to plant my trees. Although customer service acknowledged the error, and promised to refund my purchase if my trees did not survive, it was an inconvenience to store and care for the trees and change my plans for planting them. And if they don't survive I'll be an entire year behind. I've had great experience with brighter blooms in the past, but I would have preferred to be sent a new order when I was expecting it rather than they have me "chance it".

Date of experience: March 22, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear that this happened! We will make it right if your trees do not leaf out soon and get you replacement trees in Spring when they should have been shipped!

Virginia
1 review
0 helpful votes
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Great experience
March 22, 2022

Good customer service. No issues with purchase, although prices might be a little high

Date of experience: March 22, 2022
Maryland
3 reviews
0 helpful votes
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My Weeping Willow Tree is so healthy and beautiful, thank you for this, it is 7 feet tall and healthy in our front yard, thank you!

Date of experience: March 21, 2022
Georgia
1 review
0 helpful votes
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Rough Delivery
March 21, 2022

Carrier beat up packages pretty good resulting in some breakage.

Date of experience: March 21, 2022
California
1 review
0 helpful votes
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Not very happy experience
March 21, 2022

The box was left at my front door upside down. My plants didn't looked as health as I expected. Some of the leaves has dark yellow spots on them but so far two of them seams didn't have problem to adapt to the new environment. After three weeks I saw some new leaf growing out now. Apart from one looks like it is still hibernate. I hope it's not dead so far no single leaf on the sad branches.

Date of experience: March 21, 2022
California
2 reviews
0 helpful votes
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Overgrown and too large and
March 21, 2022

I order 3 1 gal plants. What I received were 3 overgrown and spindly plants. Out of shape and not what I expected for Azaelas. Will not orde4 again.

Date of experience: March 21, 2022
Florida
1 review
0 helpful votes
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Bring on the Butterflies
March 21, 2022

Nice products, also an easy selection and order process.

Date of experience: March 21, 2022
Tennessee
2 reviews
0 helpful votes
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So far so good
March 20, 2022

Everything was shipped great and on time. I just planted everything so I have no idea how they'll grow but it's great so far.

Date of experience: March 20, 2022
California
1 review
0 helpful votes
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Easy to order. Easy to navigate when I order the tree that I like.

Date of experience: March 20, 2022
Pennsylvania
1 review
0 helpful votes
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Review
March 20, 2022

Placed order, delivery time changed twice. Food ok

Date of experience: March 20, 2022
Georgia
4 reviews
0 helpful votes
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Great and rapid delivery!
March 20, 2022

Greatest of many sites and loved the different plants.

Date of experience: March 20, 2022
Washington
1 review
0 helpful votes
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Arrived in a week.
March 20, 2022

My first Meyers lemon tree took a tour of the U. S and took over 2 weeks to receive. This was an error on Fed Ex. Brighter blooms stepped right in after I contacted them. They quickly got a replacement tree out the door. It shipped from NC according to tracking. This tree was very likely in great shape when it left. It arrived in about 5 days and all the foliage was pretty much dead. The leaves were all crispy and dry. At this point I think the tree will be ok. But it will lose all its foliage. I think part of the issue is that the leaves really need humidity and moisture and the shipping times without that humidity and moisture causes this. As I said this is a replacement tree. I still have the old one as well. I'm gonna try and nurse these to trees back to good health. They should hopefully be much better into late spring early summer. Customer service was great! This peticular tree seems to have a hard time with the shipping.

Date of experience: March 20, 2022