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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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The packing is neat. The first tree they sent me had citrus canker but once I called they sent me another tree for free.
Seems legit so far. Website is clean and transparent with it's details.
My order was simply two trees (same kind & size). Received one correct cultivar and one incorrect. The incorrect one even had the label of the cultivar (that was wrong and did not match the order). More care should be exercised during the packing process.
Very satisfied with your order process, quickness of receiving what I ordered, and your product.
The package came in very good condition n the plant have started growing in the same pot - very good service and hopefully I can plant this in ground n it will survive St. Louis winter as mentioned
Great the website was very easy to use and we found exactly what we wanted right away
Planted them the day after they arrived. Broken branches and brown. Curious to see if they live.
We're sorry to hear about the concerns with your plants when they arrived! We are reaching out to get some photos so we can assist you further!
Thank you. I would like to add card along with my order today. These trees are being delivered to my sister in Georgia from her 2 sisters in Maryland.
Excellent packaging. Plants look healthy. Just put them in the ground today.
There was an issue that someone during packaging or somewhere picked up one of the trees by the trunk. Which means it was just sitting very loosely in the dirt with burlap. Took our chances and replanted it with root stimulator. Hoping our efforts save the tree.
Great experience. I'm glad I found this website. Plants arrived healthy
It's my first time ordering from this place. It seems very good plant place to order from.
I purchased a few items - plants and trees I was very happy about the replacement of my olive tree - it was frozen during shipping and delivery.
My other items are doing well.
This store has fantastic prices and an excellent selection of almost everything you would want to have as a house plant, garden or tree very satisfied. Thank you!
Very small trees, does not match the description provided when purchased, when received, the soil on both trees was all pver the box, I followed instructions provided to plant them but it seems both are dead now but I am waiting 1 more week to contact seller to see if they are covered by their policy to replace them
We're sorry to hear about the concerns with your trees! We are reaching out to get some photos so we can assist you further!
Trees came well packaged and arrived faster then expected. They are healthy and growing great.
I ordered two Avocado trees at a cost of $129 each. One came 2-3 ft tall and very healthy with multiple branches and leaves. It s doing quite well. The second plant came at approximately 3 ft tall, 3 branches, with 3 leaves each. (Not what I would expect for $129 for a plant.) The 3 leaves on each branch are turning brown and seem to be dying. I did not have that problem with the second plant but it did have a branch that was broken off but was taped to the plant to provide additional greenery. Who are you trying to fool? I would not order mail order again.
I will drive to a nursery and select my own plant.
We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!
System is very friendly and the my shopping experience is great.
Easy to order, easy to pay, easy to track, shipped and delivered as ordered. Care instructions very helpful. It was packed with intention and care. I can't wait to see them grow.
Rep promised order #******* would be delivered end of March. It came first of March, too early to plant in my zone. Also it came from a different vendor, which I stopped dealing with in the past because of poor products.
We are very sorry that your order arrived earlier than expected! We have reached out privately to see if there are any concerns with your plants!
Trees arrived quickly. One was broken. Not a problem. Excellent buying experience
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry that this happened and glad we were able to fix it quickly!