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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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My wisteria arrived promptly without damage. I unpackaged it and place outside on my patio. Started watering with proven winners bloom fertilizer. One week later I already have three wisteria buds!
I felt the price of the tree was fair. The stick I received was a bit surprising but the tree is doing well and has many new branches. I have already told many people about my experience.
We were disappointed that all 3 plants we ordered were very small. And one of the trees had a broken branch when we opened the box.
Received my order in good condition. Shipping boxes keep the trees healthy.
Very easy to find and order. Delivered quickly. Packed Well and now growing in the garden.
I ordered two trees and one of the two I ordered was wrong. I placed a call and the quickly sent me the correct one - no charge. And said to keep the other one or donate it!
Love how my package and shrubs arrived. The were packed very well and each one was healthy. I was grateful for the planting instructions.
Super easy with great instructions. The plants came in great condition. Can't wait to see them grow and produce!
Very easy to choose what I wanted. Nice experience.
Paid $280 for redbud flamethrower 5-6 ft tree. Received a 5-6 ft stick with 2 lower limb outcroppings on the same side. Extremely unhappy & would not recommend nor purchase from again.
The lemon plants were sick lost all leaves and did not look good. I will send pictures if needed.
I wanted them so bad I had to re order them so I hope the second order makes it to the summer time.
We're sorry to hear about the concerns with your lemon trees! We are reaching out to get some photos so we can assist you further!
Ordered a crimson red maple very hard tree to find but I found it to your company was very happy that it came with instructions and shipping packaging was well protected of the tree
Plant was lot smaller than expected, but in good health. Delivery was on time
We're so sorry to hear that your plant wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
I received 4 healthy blueberry plants within 3 days of placed order. I am very Pleased with plants. I would order again.
Tree arrived in great condition. Already had leaves and buds on arrival.
Easy ordering process and the shrubs arrived on the week I was told they would be shipped!
I ordered 10 trees, 3 look a little dry but planted them with hopes they take. Overall my experience has been good.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We're very sorry to hear this! We've reached out privately to help!