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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I planted it two days after receiving it. It's still alive and the deer haven't eaten it. Been soaking about every 5 days. It's been about 35 days.
Lime tree was good. Lemon tree was almost leafless and is struggling.
Nice plant. Delivered fast in healthy condition. I don't know what else to say
To give you more kudos.
Good experience and I appreciate the follow up with the replacement plant.
Everything went smooth. From ordering the shrubs to receiving them. I unwrap the shrubs and they look Great. Green and healthy. The next day I planted all six. They look great and they are doing great.
I have one of the three crape nettles that is not doing well. I called and will wait it out.
I was a little skeptical since I'd never ordered plants online. Both plants arrived neatly packed, bare, and clearly stressed from the trip. I planted them immediately, and within a couple days the started to grow. 3 weeks later, and they look great. Will definitely be using BB more often.
Honestly, everything I've gotten from you has died. Avocado trees were infected with fusarium wilt, which killed them. My tangelo tree arrived with all the leaves chewed by bugs. The Clementine tree is the same, but your Customer Service insists I wait four weeks. I received a replacement for the Tangelo which is absolutely beautiful -- why didn't you ship a plant like that to begin with.
We are very sorry that your first plant did not do well! We assure you that we would never send out a "bad" plant and keep in mind that weather during transit and also the amount of time spent in transit can impact how a plant arrives. Please keep us updated on your clementine so we can replace it if it does not leaf back out!
My plant has arrived sound, healthy, and beautiful. Thank you very much for your service.
I contacted customer service and was told the tree is a herb and as long as the root ball is good the tree is alive. That doesn't help my landscape now. The tree probably looked great prior to shipping but the box was all mangled when it was delivered and was upside down.
I have received several orders from BBs and all have been carefully packaged and the plants well taken care of. I had one order that the plants were damaged in shipping and BBs customer service was fantastic - I received replacement plants within a week. I will definitely be a repeat buyer!
Delivery was prompt and product selection was amazing.
The plants have held up against the cold but the deer ate them. Not happy
We're so sorry that deer have been eating your plants! We've reached out to take a look!
Items come boxed so they are safe and the site has a great variety to choose from.
Very easy to order and great selection
Plants arrived in a healthy state and are thriving. Best experience I've ever had with ordering plants online. Thank you.
Very happy with my order, haven't put it in the ground yet, ( has gotta very cold here) Can't wait to plant it, n watch it GROW.
VERY WELL PACKAGED, VERY IMPRESSED!
Excellent service and the tree was remarkable I will definitely order from them again
I received my maple tree very quickly and in wonderful shape. I planted it almost three weeks ago, and I have buds already. I can't wait to see how beautiful it is when it matures. Great start. Love it.
I received the order sure - but the plant was dead. I contacted you about it. When am I going to get my replacement?
We are so sorry to hear this! We've reached out with tracking for the replacement!
A very easy transaction. Kept up to date constantly on my shipment. Arrived in perfect condition.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear that your lemon tree isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!