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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Amazing product that actually grows and comes so quickly as well
The roses you sent are so happy and healthy! I could not have selected better myself! Lovely packing and the plants have new growth right out of the box! Thank you!
It was a smooth process. First time I have purchased a tree. The only thing I would recommend is a few more details added to the items. Mostly with size, maybe using a caliper reading.
Plants arrived healthy and promptly. My magnolia tree is green w blooms on it. Very pleased with my order.
Fast, easy and great prices. Great communications
And packed very well. We received our plants and are very excited to watch them grow. Thanks again.
The ordering was quick and easy and the plants arrived quickly and in great shape.
Fast delivery and packaged nicely. Very surprised to see it so healthy.
This is the second year that I have purchased trees from you and the process is easy to order. I hope the tree is as nice as the two I received last year.
I ordered 2 bamboo plants for over $100 each.
They arrived looking like discards from the plant store that you might find in the alley waiting to go in the garbage.
Very disappointed.
Not damaged in shipping. Put it in a couple weeks ago. Still waiting for leaves, a bit early still.
Arrived in a timely fashion. Well packaged, good instructions and I hope to shop with you again.
Plants came in excellent condition. Took me couple of days to plant after receiving. Yet they all started blooming and leaves have started sprouting.
Paid for four trees. Dont rececieve the as expected. However a company did correct the problem and the trees were delivered. I think they went out of their way to "make it right". I plan on placing another order with this company soon.
Paid for four trees. Dont receive them. Fed-ex said they delivered them yesterday at 4:57 p.m. I was home. Nothing was delivered.
It took quite a while to ship but arrived in very good condition, very satisfied
My plant has still not shipped, so disappointed
The three tree leaves where dying when I opened the box, tree was planted the next day to try to save it
We're sorry to hear about the concerns with your banana tree! We are reaching out to get some photos so we can assist you further!
Fast shipping and very well packed and it is a very healthy plant.
Yes I have received my order and it was what I was looking for and it came to me in a fast manner and I like how fast that it got to me
Ordered 8 Sky Pencil Holly and had them shipped to upstate NY. The plants cam well packed and in great shape. Planted them the day after I received them.
Everything went well I only question about how many branch's had be strip off for shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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We're so sorry to hear how your bamboo arrived! We have sent a private message to get some photos so we can take a look and help out!