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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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North Carolina
1 review
0 helpful votes
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Process was easy
April 6, 2022
Updated review

We had no problems using a gift card from prior order.

Date of experience: April 6, 2022

Very easy to order
March 22, 2021
Previous review

Very easy to order.

Date of experience: March 22, 2021
Ohio
1 review
0 helpful votes
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Super Service
April 6, 2022

Buying was easy, delivery was fast, price was great.

Date of experience: April 6, 2022
New Jersey
1 review
0 helpful votes
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A gift that was loved!
April 5, 2022

The recipient said it was in great condition and had great hope that it would flourish at her Williamsburg home.

Date of experience: April 5, 2022
California
1 review
0 helpful votes
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Glenn Mango
April 5, 2022

Arrived in excellent condition! Only lost maybe 2 or 3 leaves. Seems to be very happy in its new home. Looking forward to some delicious mangos here in zone 9a.

Date of experience: April 5, 2022
New Hampshire
1 review
0 helpful votes
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Happy with plants
April 5, 2022

Good shopping experience. The plants were healthy upon arrival.

Date of experience: April 5, 2022
Texas
1 review
0 helpful votes
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Miniature WhiteHydrangeas
April 5, 2022

It is so easy to order beautiful plants on this site. The plants are so healthy and beautiful!

Date of experience: April 5, 2022
Pennsylvania
2 reviews
0 helpful votes
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Japanese maple
April 5, 2022

The young tree looks healthy and bigger than expected! I'm giving it a while in the pot to acclimate and am hopeful for a smooth transition into the ground.

Date of experience: April 5, 2022
Connecticut
1 review
0 helpful votes
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I was surprised when I came home to find the three trees I ordered in two long, narrow boxes. They were packaged beautifully and came with very good instructions on how to plant them. They look healthy and I'm optimistic they'll grow as promised, but I did purchase the 1-year warranty on all three to be sure, which is also a plus.

Date of experience: April 5, 2022
Washington
1 review
0 helpful votes
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Life Donation
April 4, 2022

The Weeping Cherry tree was a gift from our family to a family who lost their 15 year old daughter to a fatal car accident. They are and still are devastated from their loss. My hope is the the tree would give them a ray of sunshine. It was planted and started blooming. They were so excited. Thanks, Ernie

Date of experience: April 4, 2022
Texas
1 review
0 helpful votes
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All items arrived in great condition and ready to plant.

Date of experience: April 4, 2022
Texas
1 review
0 helpful votes
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New blooms
April 4, 2022

So far so good, a tad too soon to review everything but as of now roses and cherry blossom looks good

Date of experience: April 4, 2022
Georgia
1 review
0 helpful votes
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Spring in Florida
April 4, 2022

Extensive information on plant descriptions and care. Website easy to maneuver. Plant warranty has a positive connotation of your quality of business.

Date of experience: April 4, 2022
Kansas
1 review
0 helpful votes
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Plants harmed in transit
April 4, 2022

Broken branches, containers missing a lot of soil and a couple of plants appear to have shipped with far less growth than others in the shipment

Date of experience: April 4, 2022
North Carolina
1 review
0 helpful votes
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Forest Pansy tree
April 4, 2022

I've bought two trees from Brighter Blooms in the past 2-3 years, and have been satisfied with both.

Date of experience: April 4, 2022
Ohio
2 reviews
0 helpful votes
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Easy ordering.
April 4, 2022

The trees look great. I had a question about keeping the trees happy until they could be planted and got a quick and helpful answer from customer service.

Date of experience: April 4, 2022
California
2 reviews
0 helpful votes
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Good product, good service
April 4, 2022
Updated review

They had exactly what I wanted in a lager size than I expected. Prompt delivery.

Date of experience: April 4, 2022

Easy to get what I wanted
March 14, 2022
Previous review

Easy to get what I wanted. Confusion about whether or not shipping to be changed for a $90 order

Date of experience: March 11, 2022
Ohio
1 review
0 helpful votes
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So pleased
April 4, 2022

Beautiful blueberry plants. Let's hope I can keep them alive.

Date of experience: April 4, 2022
Colorado
1 review
0 helpful votes
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Great delivery
April 4, 2022

Delivery went great. Gifted person was happy and is delighted by the fig tree

Date of experience: April 4, 2022
Georgia
1 review
0 helpful votes
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Berries
April 4, 2022

Still waiting on one item to be delivered in particular my strawberries

Date of experience: April 4, 2022
Virginia
1 review
0 helpful votes
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Strong, beautiful plants!
April 4, 2022

We are very happy with all 4 of the plants we purchased. All were packaged well, arrived safely, and are full and green now with new growth showing. I will definitely order from Brighter Blooms again. Great experience!

Date of experience: April 4, 2022