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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,145 reviews

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Florida
1 review
0 helpful votes
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Highly recommended
April 9, 2022

All plants arrived alive and grew right after we planted.

Date of experience: April 9, 2022
Washington
2 reviews
0 helpful votes
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OUTSTANDING!
April 9, 2022

Upon ordering my four double red blossom Knock Out Roses, they were shipped immediately and arrived in pristine condition, perfect timing for my newly created flower bed. It is so nice to be able to order exactly what I want, not having to drive all over Seattle searching. I have ordered many, many items from Brighter Blooms over the years and will continue.

Date of experience: April 9, 2022
Pennsylvania
1 review
0 helpful votes
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I got sticks
April 12, 2022

My plants are dead. Never had a chance from arrival date

Date of experience: April 9, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out to offer further assistance.

Florida
2 reviews
0 helpful votes
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First time buyer
April 8, 2022

Easy to order. First time buyer so let's see how the delivery and condition of the tree is.

Date of experience: April 8, 2022
Texas
1 review
0 helpful votes
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Red ruffle azaleas
April 8, 2022

We have now ordered and received 8 red ruffle azalea bushes from Brighter Blooms. We have been so pleased with the quality of the plants, the packaging, and how quickly they arrived.

Date of experience: April 8, 2022
Iowa
2 reviews
0 helpful votes
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Love your website! Beautiful and easy to search...

Date of experience: April 8, 2022
South Carolina
1 review
0 helpful votes
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Not a good experience anyway, but gets tolerated. Thank you

Date of experience: April 8, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry that your plant didn't make it but glad we were able to help make it right!

Connecticut
1 review
0 helpful votes
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Skimpy trees
May 8, 2022

Cannot believe how skimpy the four 5-6 ft Thuja Green Giant Trees that I purchased are. Not at all like the photos I saw online. Will definitely be returning these trees and buy local where I can actually SEE what I'm getting and paying for. What a major hassle!

Date of experience: April 8, 2022
Virginia
1 review
0 helpful votes
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Dwarf gardenia
April 8, 2022

They're beautiful, well packaged when arrived
Quick delivery
Will order again

Date of experience: April 8, 2022
North Carolina
1 review
0 helpful votes
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Quick turnaround and good plants
April 8, 2022

I ordered 2 apple trees and a blueberry bush on Thursday night. I received them Saturday afternoon. Very satisfied.

Date of experience: April 8, 2022
Virginia
1 review
0 helpful votes
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Lemon tree and banana plant
April 8, 2022

I was expecting the lemon tree to be more like a tree vs a stick with leaves. I'm hoping it will fill out. I guess for the price I was expecting more.
The banana plant had only 2 leaves and they were brown on the tops. So have high hopes for them both.

Date of experience: April 7, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plants when they arrived! We are reaching out to get some photos so we can assist you further!

New Jersey
1 review
0 helpful votes
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Extremely happy!
April 7, 2022

I ordered the Vanilla Strawberry hydrangea tree. It came well packed and very healthy and was shipped quickly. It was easy to plant with the burlap bag on the root ball. So far it's doing very well and I already see new growth. I'm looking forward to seeing the beautuful blooms this summer!

Date of experience: April 7, 2022
Texas
1 review
0 helpful votes
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First Timer
April 7, 2022

This was my first time to order from Brighter Blooms. I ordered sweet olive bushes. When they arrived the packaging was good. The plant was healthy and their were easy to follow instructions for planting. The bushes have begun growing new shoots and look like they may like their new home.
It has been a good experience. I can't wait to watch them grow and smell their fragrant blooms.

Date of experience: April 7, 2022
California
1 review
0 helpful votes
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Acocado tree
April 7, 2022

We ordered a live plant and got it why sooner than I thought we would. It was packed carefully and I received texts frequently on the progress of shipment. Great details on how to replant.

Date of experience: April 7, 2022
West Virginia
1 review
0 helpful votes
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Thank you!
April 7, 2022

I cant wait to get my fruit orchard in the ground!

Date of experience: April 7, 2022
Oregon
1 review
0 helpful votes
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Southern Magnolia
April 6, 2022

Tree was shipped timely and wrapped after opening box. Box was not damaged and marked that it was fragile. The tree was actually healthier and taller than anticipated, but no complaints about that at all. It was expensive, but you get what you pay for. I will be ordering from Brighter Blooms again. Thank you. The tree is beautiful.

Date of experience: April 6, 2022
Oregon
1 review
0 helpful votes
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Tree haven
April 6, 2022

Web site is easy to use, has all the good info and easy checkout

Date of experience: April 6, 2022
Oregon
1 review
0 helpful votes
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FedEx strikes again
April 8, 2022

FedEx couldn't handle delivery in a timely manner. If brighterblooms wasn't so affordable I would use other services.

Date of experience: April 6, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear how your Reliance Peach Tree arrived! We've reached out privately to see how it's doing!

Texas
1 review
1 helpful vote
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Proof of better options at local hardware store
May 6, 2022
Updated review

I was asked to respond with pictures of what I found, but this is the only way I can see an option to attach photos. The first photo is a Japanese maple I found when I went back for pictures at the store. It is the same size as the one I received for $100 less. The second photo is the magnolia I was sent by Brighter blooms. The third is of the ones at the hardware store. One is massively bigger than mine for the same price and the other is about the same as mine for half the price. The more I think about it the more upset I get and feel completely scammed.

Date of experience: April 6, 2022

Not the fullness I expected
April 5, 2022
Previous review

Ordering the taller trees is not worth it. Came across several taller and more full magnolia trees at a local store for the same price I paid here. Feeling disappointed.

Date of experience: April 4, 2022
Ohio
1 review
0 helpful votes
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I bought a skip laurel. I appreciated the fast delivery and communication efforts. The plant was also well-packaged. I was a tad disappointed because the plant arrived with many holes in their leaves. I say "a tad" because the website did mention that plants may arrive with damaged leaves due to being in a pot but I can't help think that this may be due to insect activity. In any case, it's been planted and looks good (as long as you don't look too closely). Hopefully, the new leaves will be fine.

Date of experience: April 6, 2022