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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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Texas
1 review
0 helpful votes
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Elberta Peach
April 11, 2022

Disappointed the first time I ordered. Both trees died. But they gave me full credit for the ones that died, and I am hoping these two will survive.

Date of experience: April 11, 2022
Texas
1 review
0 helpful votes
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Great plants and trees
April 11, 2022

The plants and the tree ordered arrived in ideal condition and are doing great.

Date of experience: April 11, 2022
Florida
1 review
0 helpful votes
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Lightning fast shipping
April 11, 2022

I ordered 2 Rainbow Eucalyptus trees after seeing them at the Miami zoo. I had them planted in my yard 3 days later. They were well healthy and packaged with care instructions.

Date of experience: April 11, 2022
Georgia
1 review
0 helpful votes
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Healthy Trees
April 11, 2022

The trees were healthy and growing nicely! It was easy to order and delivery was so fast. I received them early!

Date of experience: April 11, 2022
Mississippi
1 review
0 helpful votes
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Nice Tree
April 11, 2022

I was skeptical when I took the tree out of the box, it looked like a 6' stick with no leaves or branches. I planted it and within days I could see the green and now it has leaves and small branched all over it in less than two weeks. Looking forward to seeing it grow over the years.

Date of experience: April 11, 2022
New York
1 review
0 helpful votes
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Cherry tree's
April 11, 2022

Got the tree's a little earlier than expected but they are doing well

Date of experience: April 11, 2022
California
2 reviews
0 helpful votes
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So far, so good.
April 10, 2022

As soon as I saw it, I knew I had to have it. It was a gardenia tree. Oh gosh, I see all the buds and can't wait to see them bloom. I have it in a pot on the patio in the backyard. The leaves are full and dark green. Really looking forward to see the beautiful flowers. I also purchased a plumeria plant. Sucha a lovely scent. I look forward to that one to blook to.

Date of experience: April 10, 2022
Virginia
1 review
0 helpful votes
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So far so good!
April 10, 2022

Like the fast delivery, plus the clean and healthy plant. I'm waiting to see what happens next. Hopefully, lots of blooms!

Date of experience: April 10, 2022
Oklahoma
1 review
0 helpful votes
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Great place to purchase plants
April 10, 2022

Very good packaging and delivery time. Plants look good as well, however the number and the size of roots are not enough for fast and perfect plant accommodation in the permanent growing place. It's especially critical for two years old plants. One should be ready to apply special agriculture and technique for your new plants to get along with their garden/orchid. All-in-all the Company provided the best plants to me I ever found in the US.

Date of experience: April 10, 2022
Georgia
1 review
0 helpful votes
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The 3 gallon flowers that I ordered arrived beautiful, already full of gorgeous yellow flowers! Since planting the flowers fell off and it's struggled some from transplant shock, but it is recovering nicely. I am excited to watch it grow and spread!

Date of experience: April 10, 2022
California
2 reviews
0 helpful votes
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Root rot
April 12, 2022

The plants arrived with what appeared to be root rot. I had to throw away at least half of both monstera. I planted them both but they are not fairing well at all. I'm not sure what to think or do

Date of experience: April 10, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

California
1 review
0 helpful votes
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Fig tree
April 10, 2022

I bought this for my dad and it's already growing great!

Date of experience: April 10, 2022
Georgia
1 review
0 helpful votes
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Good quality plants
April 10, 2022

I was pleased with the quality of the plants. I did expect the 3 gallons would be a little bigger for the price but they were well established.

Date of experience: April 10, 2022
New York
1 review
0 helpful votes
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Gardenia Tree
April 10, 2022
Updated review

I was not happy that if I used my coupon that I received for another order that was over $150.00, I lost the free shipping. That means that the coupons are useless.

Date of experience: April 10, 2022

I just hope the trees are not just sticks for that...
April 9, 2022
Previous review

I just hope the trees are not just sticks for that price! I haven't received them yet. Karen

Date of experience: April 9, 2022
Washington
1 review
0 helpful votes
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Flame Throwerr Red Bud Tree
April 10, 2022

The tree arrived in good condition. It is exactly as advertised. Have to wait a week to plant as we are at 27 degrees at night still.

Date of experience: April 10, 2022
Michigan
1 review
0 helpful votes
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Excellent service
April 10, 2022

Purchased an olive tree for my grandson's birthday thru Walmart. Com. The first tree died, Brighter Blooms products can be returned to Walmart where they packaged and scanned the return. Immediately a refund was credited to my account. I ordered another tree and it's beautiful, my grandson is delighted with his tree and sends me pictures weekly.

Date of experience: April 10, 2022
Minnesota
1 review
0 helpful votes
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Beautiful product
April 10, 2022

Extremely pleased with the high quality of the apple trees and blueberry bushes that arrived. Pruned with flowers and buds already on them. Beautiful plants!

Date of experience: April 10, 2022
New York
1 review
0 helpful votes
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Best customer service ever!
April 9, 2022

I received 3 fig plants in good timing with good communication along their journey but when I received the plants they were very disappointing as they were just twigs that looked dead, not at all what I was expecting or what is shown in their pictures. I conveyed my concern and disappointment and literally within the hour of them receiving my feedback along with pictures I sent, they promptly sent out replacement products. Very happy with how they handled things. The new plants are faring well and we look forward to eating lots of its in the near future. I highly recommend this company.

Date of experience: April 9, 2022
Pennsylvania
1 review
0 helpful votes
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Easy it was very easy to order online so convenient

Date of experience: April 9, 2022
Maryland
1 review
0 helpful votes
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Beautiful plants
April 9, 2022

I ordered a monstera and a Sweetbay magnolia. They arrived quickly, were healthy and ready to be planted. The Sweetbay had to endure high winds from recent storms, but was strong and is thriving in our yard. The monstera has adapted well to our sunroom and is growing well. I will order again.

Date of experience: April 9, 2022