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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,145 reviews

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Missouri
1 review
0 helpful votes
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Trees
April 12, 2022

I ordered a Dogwood tree last year. Unfortunately, it did not make it. When I called customer service they immediately refunded my money and have recently order another tree. Hopefully. This one makes it.

Date of experience: April 12, 2022
Virginia
1 review
0 helpful votes
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First time buyer
April 12, 2022
Updated review

Virtual person disconnected me while I was typing.
Your 1-800- lady was very helpful and knowledgeable.

Date of experience: April 12, 2022

Double discount needs to be explained a little better
March 22, 2022
Previous review

Double discount needs to be explained a little better.
Your virtual person disconnected me while I was typing.
Your 1-800- lady was very helpful and knowledgeable.

Date of experience: March 22, 2022
Washington
1 review
0 helpful votes
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Did 2 purchases
April 12, 2022

Both time the person at the phone was very friendly and efficient
The trees arrived in time
The packaging protected them well
The trees themselves had been grown with love and care ( yes we can tell it shows)
We did not know that company before and found it by researching the web
We are very pleased and will buy there again

Date of experience: April 12, 2022
Pennsylvania
2 reviews
0 helpful votes
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Good company to order from
April 12, 2022

The tree arrived in perfect condition…better than I expected! It's beautiful, and my experience was great!

Date of experience: April 12, 2022
Missouri
1 review
0 helpful votes
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Great plants
April 12, 2022

Was surprised that the plants were so healthy, large and in a pot!. Packed really good. Would buy again. Thank you. Nancy.

Date of experience: April 12, 2022
Kentucky
2 reviews
2 helpful votes
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GREAT TREES!
April 12, 2022
Updated review

Trees arrived nicely and securely packaged. One small branch was broken off but I. Put it back in place and wrapped a bit of tape around it and a day later the leaves were no longer wilted which. Suggests the break. Might graft back to the tree. I ordered two of the same plants. The size of the leaves on one tree suggests that it might be more mature though the relative height was the same. Both. Were planted on the day of arrival and both are doing very well. I look forward to the plants filling out to have more branches and leaves.

Date of experience: April 12, 2022

I can't tell the status of my order
April 19, 2022
Previous review

I can't tell the status of my order. I don't want an invasive ap. I just want to know when my order shipped and when it will arrive

Date of experience: March 20, 2022

Great Hope I receive a full healthy plant
March 14, 2022
Previous review

Great Hope I receive a full healthy plant.

Date of experience: March 14, 2022
Virginia
1 review
0 helpful votes
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Bamboo plants
April 14, 2022

I ordered 5 bamboo plants (2 diff varieties). 2 of them came in decent shape but the 3 Fernleaf bamboos were not as i expected. They were barely 2 ft tall and most of the leaves had turned brown. I planted them in less than 48 hrs and i hope they survive and grow as expected.

Date of experience: April 12, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Florida
1 review
0 helpful votes
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Delivery was promised for the 11th. It is now the 12th and still no plants. Your service is usually great so I hope this is not a glitch as I have the gardner coming tomorrow to plant everything.

Date of experience: April 12, 2022

Always easy to use your website
October 26, 2021
Previous review

Always easy to use your website

Date of experience: October 26, 2021

This is the third or fourth time I've purchased from...
April 10, 2021
Previous review

This is the third or fourth time I've purchased from you and I am very satisfied.

Date of experience: April 10, 2021
Texas
1 review
0 helpful votes
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When my plants arrived and I opened the box the inside was a mess. Two of the plants had come out of their pots/plastic wrap, there was loose dirt everywhere and the plant/roots had dried up a little, however, after putting them back in the planting medium and watering they perked back up.

Date of experience: April 12, 2022
Texas
2 reviews
0 helpful votes
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Arrived perfect
April 12, 2022

Ordered three patio trees. They arrived quickly and in excellent condition. I had to wait about 8-10 days to plant them because I was traveling for a week. Put them in a shady area of my yard and had my son water them each night. They did great. They're now planted and doing extremely well. One, a hydrangea, has leaves. The other two, white rose of sharon, don't have leaves but they're definitely alive. I anticipate that next year, they'll take off. This summer, they're acclimating.

Date of experience: April 12, 2022
New York
1 review
0 helpful votes
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ErinNJ
April 11, 2022

The cherry tree we ordered came happy! Beautiful and fast. It was a great site to be on and the info on it was informative!

Date of experience: April 11, 2022
District of Columbia
1 review
0 helpful votes
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So far so good, little guy seems well cared for and likes the new home. He was well shipped and the directions for planting were clear. Overall very positive experience!

Date of experience: April 11, 2022
Alabama
4 reviews
0 helpful votes
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Tall Plant
April 11, 2022
Updated review

Great... I was so glad a large plant was delivered in perfect condition.

Date of experience: April 11, 2022

It indicated the zone, but there was no link to see...
March 21, 2022
Previous review

It indicated the zone, but there was no link to see a chart of zones. We live in Central Alabama. katznote@gmail.com

Date of experience: March 21, 2022
Maine
1 review
0 helpful votes
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Bushes are fabulous!
April 11, 2022

Easy purchase. Fast shipping. Packaged well. Planted and growing well.

Date of experience: April 11, 2022
Arkansas
1 review
0 helpful votes
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When life gives you Lemons
April 11, 2022

I ordered the Meyers 4 foot Lemon tree and Brighter Blooms did not disappoint! It came packaged securely and with obvious care as well as having easy to follow unpacking do's and don'ts. I will definitely be back when it is time to expand my gardens!

Date of experience: April 11, 2022
Mississippi
1 review
0 helpful votes
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Easy to navigate
April 11, 2022

Quick and easy, I received the product in good condition.

Date of experience: April 11, 2022
New York
1 review
0 helpful votes
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Great tree! Fast delivery!
April 11, 2022

I have ordered a few trees already and I am very satisfied. Excellent customer service.

Date of experience: April 11, 2022
South Carolina
1 review
0 helpful votes
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Large corn plant
April 11, 2022

The corn plant came carefully wrapped in a box. It came unharmed and is thriving well!

Date of experience: April 11, 2022
Nevada
1 review
0 helpful votes
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Very appointed
April 12, 2022

This is Second time order the plant paid for it and it was never delivered I made a complaint and no response with this one I don't expect any response either.

Date of experience: April 11, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry and are reaching out privately to offer further assistance.

California
1 review
0 helpful votes
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Packaging
April 11, 2022

Plants arrived undamaged due to how well they are packed.

Date of experience: April 11, 2022