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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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I ordered a Dogwood tree last year. Unfortunately, it did not make it. When I called customer service they immediately refunded my money and have recently order another tree. Hopefully. This one makes it.
Virtual person disconnected me while I was typing.
Your 1-800- lady was very helpful and knowledgeable.
Double discount needs to be explained a little better.
Your virtual person disconnected me while I was typing.
Your 1-800- lady was very helpful and knowledgeable.
Both time the person at the phone was very friendly and efficient
The trees arrived in time
The packaging protected them well
The trees themselves had been grown with love and care ( yes we can tell it shows)
We did not know that company before and found it by researching the web
We are very pleased and will buy there again
The tree arrived in perfect condition…better than I expected! It's beautiful, and my experience was great!
Was surprised that the plants were so healthy, large and in a pot!. Packed really good. Would buy again. Thank you. Nancy.
Trees arrived nicely and securely packaged. One small branch was broken off but I. Put it back in place and wrapped a bit of tape around it and a day later the leaves were no longer wilted which. Suggests the break. Might graft back to the tree. I ordered two of the same plants. The size of the leaves on one tree suggests that it might be more mature though the relative height was the same. Both. Were planted on the day of arrival and both are doing very well. I look forward to the plants filling out to have more branches and leaves.
I can't tell the status of my order. I don't want an invasive ap. I just want to know when my order shipped and when it will arrive
Great Hope I receive a full healthy plant.
I ordered 5 bamboo plants (2 diff varieties). 2 of them came in decent shape but the 3 Fernleaf bamboos were not as i expected. They were barely 2 ft tall and most of the leaves had turned brown. I planted them in less than 48 hrs and i hope they survive and grow as expected.
Delivery was promised for the 11th. It is now the 12th and still no plants. Your service is usually great so I hope this is not a glitch as I have the gardner coming tomorrow to plant everything.
This is the third or fourth time I've purchased from you and I am very satisfied.
When my plants arrived and I opened the box the inside was a mess. Two of the plants had come out of their pots/plastic wrap, there was loose dirt everywhere and the plant/roots had dried up a little, however, after putting them back in the planting medium and watering they perked back up.
Ordered three patio trees. They arrived quickly and in excellent condition. I had to wait about 8-10 days to plant them because I was traveling for a week. Put them in a shady area of my yard and had my son water them each night. They did great. They're now planted and doing extremely well. One, a hydrangea, has leaves. The other two, white rose of sharon, don't have leaves but they're definitely alive. I anticipate that next year, they'll take off. This summer, they're acclimating.
So far so good, little guy seems well cared for and likes the new home. He was well shipped and the directions for planting were clear. Overall very positive experience!
Great... I was so glad a large plant was delivered in perfect condition.
It indicated the zone, but there was no link to see a chart of zones. We live in Central Alabama. katznote@gmail.com
Easy purchase. Fast shipping. Packaged well. Planted and growing well.
I ordered the Meyers 4 foot Lemon tree and Brighter Blooms did not disappoint! It came packaged securely and with obvious care as well as having easy to follow unpacking do's and don'ts. I will definitely be back when it is time to expand my gardens!
Quick and easy, I received the product in good condition.
I have ordered a few trees already and I am very satisfied. Excellent customer service.
The corn plant came carefully wrapped in a box. It came unharmed and is thriving well!
This is Second time order the plant paid for it and it was never delivered I made a complaint and no response with this one I don't expect any response either.
We are so very sorry and are reaching out privately to offer further assistance.
Plants arrived undamaged due to how well they are packed.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!