business logo of BrighterBlooms.com

BrighterBlooms.comReviews 4,149

4.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate BrighterBlooms.com?
grey star
grey star
grey star
grey star
grey star

BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
This company does not typically respond to reviews

Instant Feedback

22,145 reviews

We monitor reviews for authenticity

Missouri
2 reviews
0 helpful votes
Follow Tom Q.
Unfollow Tom Q.
Send Message
Share Review
Report Review

So far so good
April 14, 2022

So far so good, it's in the ground looking good. Check with me in a month or so

Date of experience: April 14, 2022
Minnesota
2 reviews
0 helpful votes
Follow Judith M.
Unfollow Judith M.
Send Message
Share Review
Report Review

Lovely tree!
April 14, 2022

This is my first time buying from Brighter Blooms. I bought a 7' Pin Oak Tree and it arrived so carefully packaged. I was so pleased. I can't wait to get her planted in my backyard and see its first bird land on it's branches. The tree looks strong and healthy so I'm feeling confident that it will do well.

Date of experience: April 14, 2022
Nevada
1 review
0 helpful votes
Follow Tony C.
Unfollow Tony C.
Send Message
Share Review
Report Review

Great Experience
April 14, 2022

Elvis was great he really educated us on all flowering trees and Boston Ivy because of all Elvis's knowledge and tips we felt confident enough that we ordered 8 knockout white rose tree's and 4 gallon containers of Boston Ivy and we are about to order 4 bloomarang purple Lilac trees Thank You Elvis

Date of experience: April 14, 2022
Oklahoma
1 review
0 helpful votes
Follow Jane U.
Unfollow Jane U.
Send Message
Share Review
Report Review

Great service and product
April 14, 2022

My plants arrived on the dates they were promised. The plants were very healthy. This was a great experience.

Date of experience: April 14, 2022
Georgia
2 reviews
0 helpful votes
Follow Stanley A.
Unfollow Stanley A.
Send Message
Share Review
Report Review

Trees
April 14, 2022

I like the variety of trees and plants. They arrived in great shape and have taken hold and are doing well now that they are in the ground.

Date of experience: April 14, 2022
California
1 review
0 helpful votes
Follow kathleen P.
Unfollow kathleen P.
Send Message
Share Review
Report Review

Lemon tree not as pictured
April 15, 2022

Picture of the meyer lemon tree was healthy and with lemons on it but received a single branch with very few leaves and no lemons on it. "Charlie Brown" looking.
Very disappointing

Date of experience: April 14, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your meyer lemon tree wasn’t what you expected and that we didn't receive your email! We have reached out to get some photos!

Ohio
1 review
0 helpful votes
Follow Brenda U.
Unfollow Brenda U.
Send Message
Share Review
Report Review

Love it!
April 14, 2022

Ordering was easy. Though I had to wait for better weather to get my plant, it arrived in perfect shape.

Date of experience: April 14, 2022
District of Columbia
2 reviews
0 helpful votes
Follow Beth X.
Unfollow Beth X.
Send Message
Share Review
Report Review

LOVE!
April 14, 2022

Great experience! The packaging was fantastic and both plants arrived earlier than expected!

Date of experience: April 14, 2022
Georgia
1 review
0 helpful votes
Follow Michael C.
Unfollow Michael C.
Send Message
Share Review
Report Review

Thanks for the service it is great except for the pear tree. I did purchase the warranty.

Date of experience: April 14, 2022
Alabama
1 review
0 helpful votes
Follow Adrain F.
Unfollow Adrain F.
Send Message
Share Review
Report Review

Apricot tree
April 14, 2022

The first apricot I received was in excellent condition. This second one I just received was wilted looking and has yet to recover even though I planted it the day I received it.

Date of experience: April 13, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

California
1 review
0 helpful votes
Follow Bruce and Stephanie D.
Unfollow Bruce and Stephanie D.
Send Message
Share Review
Report Review

I remain impressed with the selection and value that Brighter Blooms offers. I was initially concerned about shipping clear across the country AND my concerns were realized. The shipment(s) were scheduled to arrive on April 9th, which would have been five days in a dark box, handled by shipping professionals. However, this shipment was delayed for three consecutive days, and was finally received on April 12th. I opened the boxes to see severely wilted leaves and distressed root balls. I opened them immediately and gave them water and sunlight. The trees are truly beautiful and are clearly as nice as described at time of purchase. I'm hoping they survive and prosper.

Date of experience: April 13, 2022
Colorado
1 review
0 helpful votes
Follow Sunrise I.
Unfollow Sunrise I.
Send Message
Share Review
Report Review

Would've liked them a month later
April 13, 2022

4 hazels and a highbush cranberry. All packaged with great care and all look healthy and leaf-ed. When they said they would ship it depending on our zone, we expected shipment after May. Now I gotta keep these babies alive for a month and maybe have to harden them again. Learn from my mistake- put your desired date in the order notes.

Date of experience: April 13, 2022
Massachusetts
1 review
0 helpful votes
Follow Farhana J.
Unfollow Farhana J.
Send Message
Share Review
Report Review

The plant came in good shape.
April 13, 2022

Can't wait for my cherry blooms. It came out really great shape.

Date of experience: April 13, 2022
Illinois
1 review
0 helpful votes
Follow Rob M.
Unfollow Rob M.
Send Message
Share Review
Report Review

FedEx is terrible
April 13, 2022

You should use someone else other than FedEx to deliver your plants. Five different times received emails and texts that the plants were on a truck out for delivery and never showed

Date of experience: April 13, 2022
Washington
2 reviews
0 helpful votes
Follow Sarah D.
Unfollow Sarah D.
Send Message
Share Review
Report Review

Healthily Trees
April 13, 2022

Wonderful experience. I purchased two trees which both arrive healthy and as described. Would definitely shop again.

Date of experience: April 13, 2022
Massachusetts
1 review
0 helpful votes
Follow Laura H.
Unfollow Laura H.
Send Message
Share Review
Report Review

Nicely packaged!
April 12, 2022

Hired a gardener to plant it. Soo excited to watch this grow

Date of experience: April 12, 2022
Mexico
1 review
0 helpful votes
Follow Rebecca O.
Unfollow Rebecca O.
Send Message
Share Review
Report Review

Thuja Green Giants
April 12, 2022

The Trees arrived perfectly packaged and on time..

Date of experience: April 12, 2022
California
1 review
0 helpful votes
Follow Kathryn D.
Unfollow Kathryn D.
Send Message
Share Review
Report Review

Packaging
April 12, 2022

The packaging was Done with a lot of care and that is so appreciated

Date of experience: April 12, 2022
Ohio
1 review
0 helpful votes
Follow Mark V.
Unfollow Mark V.
Send Message
Share Review
Report Review

My order
April 12, 2022

Peach tree is dead not showing any signs of life - other plants are growing and adapting to being planted

Date of experience: April 12, 2022
North Carolina
1 review
0 helpful votes
Follow Kimberly W.
Unfollow Kimberly W.
Send Message
Share Review
Report Review

Buy from here!
April 12, 2022

Everything we received was in very healthy condition with the exception of 2 of the pink muhly grasses... not that they were in bad shape, just not thriving like the other 8 we got. Hoping they bounce back but in no way giving a negative experienc. The hydrangea and hybrid willows are thriving and have beautiful full leaves popping out everywhere. We're extremely pleased and will buy from you again in a heartbeat!

Date of experience: April 12, 2022