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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Fast and easy. Arrived beautifully, the packaging kept my two bushes pristine.
We received a beautiful Strawberry Vanilla Hydrangea tree. It was packaged well and we received it just a few days after ordering.
My plant arrived in 7 days instead of 1-2 as stated on the order. The plant soil was dry and falling off the roots and what had been healthy green leaves were dry and dying or brown and dead. Tried multiple to contact customer service without success. Never returned my call even though their message says they will hold your place in line and call you back. Finally used chat on the computer but was unable to get a picture of the plant to go through so I gave up. Used my own skills to salvage the plant
Good description of plant and care on website. Plants were shipped at the zone appropriate time. Packing was well done and plants arrived ready to leaf out.
The tree was delivered in great shape in a large very secure box. There are no blooms yet but everything about the rise of Sharon tree looks great
These shrubs are the absolute most fragrant shrubs I've ever smelled. So nice and pleasant. Don't hesitate. These are awesome!
I purchased (2) Lady Banks rose bushes for my Mother's birthday gift. They arrived healthy and beautiful. The bushes even had some blooms. Can't wait to see them grow and bloom.
My plant arrived so late it was DEAD. The company refunded my money and I was very sad to have not received my climbing hydrangea. I ended up ordering it from another company who uses FedEx to deliver their plants.
We are so sorry that we weren't able to send out a replacement for your plant! We're glad we could make it right and you ultimately did find one!
Happy with the delivery of my trees. Need 50 characters
My sales representative was awesome I would order again
Great experience! The plants were healthy and beautiful. They took care of the delivery in a timely manner. I will order again. Thank you
Who ever pruned the tree did not use proper technique. Cuts were not done with clean edges.
We're sorry to hear about the concerns with your fig tree! We are reaching out to get some photos so we can assist you further!
This is my first time ordering. I was told 3 different shipping dates. Then when they did arrive (way late) they were so tiny! I was completely disappointed.
We're so sorry to hear that your plants were not what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
This is my first time ordering. I am looking forward to seeing when I get the trees and what condition they arrive in.
Fast shipping and great communication. The little tree is already growing new leaves and seems like it's off to a good start. I wasn't sure about buying a tree online but as others had a good experience I gave it a try. The tree came quickly, well packaged and in good shape. It's smaller than I thought but more importantly it's healthy and growing. I wouldn't hesitate to order again. Thanks!
I ordered a blueberry & raspberry bush and a red haven peach tree.
They were packaged nice and plants are very healthy.
I have kept them inside this week since our weather is still cold but
Hoping to plant the tree outside this weekend!
I was surprised at how much foliage was on all the plants. I have not planted all of them yet.
Always a pleasure doing business with Brighter Blooms.
Said I was eligible for free shipping but was charged $29.99.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry to hear about your experience! We have reached out privately to help!