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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Beautiful tree! Very healthy with lots of leaves. Packaged well with fast shipping. Wonderful place to purchase online trees/flowers. Its been to cold to plant tree but it is thriving being indoors for now.
They arrived in good condition and seem to be healthy trees. Quick shipping. Would order from again if I need something else
Everything is great so far thanks, the only thing we did not receive was the free plant but other then that everything was great. Thanks again
Excellent service, helpful service and prompt delivery
The plant is healthy but the flowers are a very pale color, almost white. In the photo on the website they were shown as a vibrant pink.
Order was late to arrive by several days. My install an issue.
We are so sorry for the confusion! We ship our plants within 1-2 business days, but the time spent in transit is going to depend on where you are located in relation to our nursery.
Ordered a money tree online and never received it.
We are so sorry to hear about this and are reaching out privately to help!
I have ordered twice now. So much easier than going to a nursery or big box store. My first order the plants ( English laurels) were big. My second order, which I thought I had ordered bigger plants, seemed much smaller for the price. Overall, all of the plants are getting established and seem to be coming in nicely.
One of the maple trees was very young and feeble when I received it. 4" down from the tip was still attached but broken. I still planted it, hoping that it will live.
I bought 5 trees... they arrived very quickly and when I opened them up they were in great shape. I'm surprised how Brighter Blooms does this over and over again.
Its been a great experience.
Ordered 4 3 gallons of double knock out and arrived in great shape and some had buds
Something went wrong with my delivery, but the plants arrived and hopefully they are going to bloom well!
Very pleased with selection of products offered on the web site.
Received my tree in a pot. It was in great shape. That was nice because there was no rush to plant it. Had a few bad weather days before we could plant.
I paid over $160 for five of the smallest plants I've ever seen. They are still in their tiny pots as they were dry when I got them. One of them is almost dead. I've watered them and fed them trying to keep them alive. Four of the five seem to be stable. The fifth one is, I fear, quite dead. I don't want to plant any of them in the ground until I see they are stable, healthy and growing a little bit.
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
Shipping was fast and tree arrived intact. Leaves were yellow and droopy but after planting tree it recuperated and now has a lot of new growth.
Website user friendly and plants were sent in a safe box.
It was delivered to place of business but she never received the bloom
We are so sorry that your plant is missing! We have reached out privately to help!
I was glad my plants arrived quickly and were healthy!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about the concerns with your plant! We are reaching out to get some photos so we can assist you further!