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BrighterBlooms.comReviews 4,149

4.4
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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,135 reviews
Kansas
1 review
0 helpful votes
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Great! My tree is thriving
May 23, 2022

Easy and quick and the tree is thriving... very happy

Date of experience: May 23, 2022
New Jersey
1 review
0 helpful votes
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One plant had wilted
May 23, 2022

One plant wilted. Waiting to see if it recovers. I appreciate their warranty.

Date of experience: May 23, 2022
Missouri
1 review
0 helpful votes
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Red Dogwood
May 23, 2022

Tree came very healthy and in time.
Dirt did come out if the pot tree was in during shipping but tree still looks healthy.

Date of experience: May 23, 2022
Illinois
2 reviews
0 helpful votes
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Wisteria plant
May 23, 2022
Updated review

Difficult with the code texting and confirmation info pleasantly easy online order. Shipped promptly. Healthy specimen. Easy instructions for planting. Question answered promptly

Date of experience: May 23, 2022

Difficult with the code texting and confirmation info
May 27, 2022
Previous review

Difficult with the code texting and confirmation info

Date of experience: April 27, 2022
District of Columbia
1 review
0 helpful votes
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Dead on arrival
May 24, 2022

Two of four plants were practically dead when they arrived. I took pictures and called brighter blooms. I was told I needed to wait 30 days and get back to them. Now 3 of 4 plants I ordered are dead. As I understand it I have to hang onto them until 30 day window is up before further action can take place. Seems crazy. Needless to say, I'm highly disappointed and won't be ordering from Brighter Bloms again. The plants look gorgeous on the website but when 3 of 4 items shipped end up dead I figure this isn't the best way for me to get my plants.

Date of experience: May 23, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! Shipping stress can cause plants to wilt and even drop leaves but typically make a full recovery! Being that we are plant people, we always like to ask our customers to give the plants a chance and not to give up on them too early. Please do not worry, we have your plant covered 100%!

Michigan
1 review
0 helpful votes
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Very impressed
May 22, 2022

I was very impressed by plant size and quality. I did not receive my entire order and called customer service after a week of waiting. The service representative was very helpful and promptly refunded me for the missing items.

Date of experience: May 22, 2022
Texas
1 review
0 helpful votes
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Mothers Day
May 22, 2022

Order plants for Mother's Day. Very happy with plants.

Date of experience: May 22, 2022
Texas
1 review
0 helpful votes
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Order received!
May 22, 2022

I received my plants and shrubs and they were healthy and packaged so well. I was really impressed with the size of them also! They did really well after planting.

Date of experience: May 22, 2022
Texas
1 review
0 helpful votes
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Mix feelings
May 22, 2022

I bought two plants and only one of them was in good shape. Furthermore only one survived past one week

Date of experience: May 22, 2022
Utah
1 review
0 helpful votes
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Half dead when recieved
May 22, 2022

Option to put messages that say happy birthday is always a plus but the plant was half dead when received.

Date of experience: May 22, 2022
Virginia
1 review
0 helpful votes
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Highly satisfied
May 22, 2022

We bought an Emperor Japanese Red Maple as a gift for my husband. It came promptly and in good shape. It was potted and well packaged. Couldn't have been a better experience!

Date of experience: May 22, 2022
Florida
1 review
0 helpful votes
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Repeat Purchase
May 22, 2022
Updated review

Since I've had such a great experience, including replacement I continue to shop with Brighter Blooms!

Date of experience: May 22, 2022

Easy to navigate the site, always quality products
December 24, 2021
Previous review

Easy to navigate the site, always quality products.

Date of experience: December 24, 2021

Easy maneuvering through the website
November 25, 2021
Previous review

Easy maneuvering through the website. Every purchase has been top quality and delivered with care.

Date of experience: November 25, 2021

Repeat Customer
September 3, 2021
Previous review

Easy to navigate and shop, and they stand behind there products.

Date of experience: September 3, 2021

Easy to navigate and shop
May 31, 2020
Previous review

Easy to navigate and shop.

Date of experience: May 31, 2020
Florida
1 review
0 helpful votes
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Tree looks great
May 22, 2022

Got the Tulip Poplar and it came looking very healthy, doing great so far, even survived a tornado warning last week!

Date of experience: May 22, 2022
Pennsylvania
1 review
0 helpful votes
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Black Hills Spruce Trees
May 22, 2022

I purchased 7 Black Hill Spruce trees from Brighter Blooms. They arrived very quickly, packed nicely, and in good condition. The only negative was that the description was only 1 gallon pots, not the size of the actual plant. I was disappointed in the size as they were much smaller than expected. That being, said, they appeared very healthy. We planted them immediately, and so far so good, they appear to be happy! We are looking forward to watching them grow.

Date of experience: May 22, 2022
Florida
2 reviews
0 helpful votes
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Wow!
May 21, 2022

Great experience. No wait time by phone. Person listened, understood what I needed and quickly responded.

Date of experience: May 21, 2022
Texas
1 review
0 helpful votes
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Review
May 21, 2022

First time ordering and was very pleased with my little tree. It is doing well.

Date of experience: May 21, 2022
Georgia
1 review
0 helpful votes
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Happy customer
May 21, 2022

Very satisfied with my tree. It arrived in perfect condition.

Date of experience: May 21, 2022
Indiana
1 review
0 helpful votes
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Great Bush!
May 21, 2022

Good plant and was packaged well. Planted in our yard and is taking off well. Would definitely purchase again.

Date of experience: May 21, 2022
West Virginia
1 review
0 helpful votes
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Order received
May 21, 2022

I was impressed with the packaging of the first order. However the second order moved around in the box & the Knock Out rose was slightly damaged. I reported it but nothing has been done about it yet. Frankly I think it should be replaced! It will be another season or two before I can repair the damage to it

Date of experience: May 21, 2022
Florida
1 review
0 helpful votes
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Sad topiary trees
May 24, 2022

The lavender tree arrived well and it is planted. The two lavender topiary trees were much smaller than I was expecting, and although planted according to instructions, with the root rocket, one is officially dead. The other is sickly at best. For the price I paid, they should have been healthier and larger. I'm disappointed.

Date of experience: May 21, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry that one of your trees didn’t make it! We have reached out privately to help!