BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Very pleased with the quality and packaging.
Plants were healthy.
Easy to find my choice and easy to pay. Thank you.
My tree arrived very quickly after I ordered easily online. The tree was beautiful and so healthy. I followed the planting instructions that came with the tree, and the tree seems to be thriving and has new leaves already. I am a very happy first time customer.
Super quick and convenient shopping experience. Excellent delivery
Our tree arrived in great condition and is thriving at its new home. I'll only buy trees from Brighter Blooms moving forward!
I just thought I'd have shipping info by now but I understand it takes time. Really hopefully this works out long term. I have many more trees to plant on our farm.
Plant arrived in good condition including packaging. Doing well so far. Thank you
No hassle
Delivery on time and easy to buy on line
Quick delivery and the plants were in great shape!
Everything arrived safe and sound. They are doing well. Arrived very fast as well. Couldn't be happier.
Hello
I appreciated the ease of ordering and the variety of what you offered but I was disappointed that, even in choosing the larger of two hydrangea plants, that neither had any blossoms or pre blossoms on them. They were a gift for my mother and it would have been nice for her to have seen a flower/bloom on them.
Very happy with the product healthy and shipped in expert quality packing to avoid any damage as described highly recommend
Plant came half dead disappointed and upset the gift was embarrassing
Good information & easy ordering
Have already had four or five yellow rose blooms..
The plants arrived healthy and in good condition. They Re thriving
Ordered a redbud tree for my mom on Mother's Day.
Their old house had a large redbud tree & she's happy that this will grow & be enjoyed for years to come.
Tree delivered early/on time & mom waited for good weather (~week) & looking forward to it thriving this year & flowering next year.
MY ORDER IS PLANTED AND THRIVING. VERY HAPPY WITH MY ORDER. YOUR CUSTOMER SERVICE IS WONDERFUL TOO. THANKS FOR A GOOD EXPERIENCE.:-)
I received two trees from you as a gift from my daughter for Mother's Day, and immediately ordered another gift for my own Mom because I was so pleased with what I received!
Trees were lost in shipment for 15 days. When received they were very wilted and brown leaves. I called for replacements and they shipped promptly and were received in 4 days in good condition.
We are so glad we could make this right!
Louis was very polite, professional and helpful. I appreciated his customer service unlike like the previous experience I had on Friday with a female representative who was not as helpful and friendly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!