BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Right out of the box I noticed that the leaves were curled and were graying at the edges and crunchy. I have ordered lots of plants, trees over the years and knew something was wrong. After spending time on the phone with BB's plant specialist and someone in customer service, I was mailed a second tree. It arrived with similar leaf symptom, though not as bad as the first tree. After much searching online I believe the trees are suffering from a herbicides application. I continue to "baby" the healthier tree. I hope it survives.
Easy to order and find what I wanted. Timely delivery and beautiful tree!
Thank you!
The first set of trees looked like they were great from the nursery but we're damaged in shipping. Called customer service and sent them pictures and they sent out new trees right away. They looked great also! Thank you!
Tree arrived in gorgeous condition as if I picked it out personally from a local store. No falling leaves no issues!
Maybe I missed the fine print, but the picture was the bait and I swallowed it without a second thought. The shrubs that I received are perfectly fine, but my expectations were not met.
We're so sorry to hear that your plants were not what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
Very happy with my experience with brighter blooms plant arrived in very nice shape and is growing already
Plant was nice and healthy with sprouting leaves. Very happy with purchase
My husband wasn't able to plant our new tree for a few days once we received our order. I was very worried for no reason. Not only was it very healthy it started with new growth within days of being planted.
I received my beautiful crepe myrtle in excellent condition packaged securely in a timely manner, it's been about two weeks and I am already seeing new growth. Much better quality than you can find a a big box store. Love it
Tree barely arrived alive and in poor packaging. Also took longer than expected to arrive without card.
We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!
Everyone I talked to was very helpful which made ordering pleasant and delivery was prompt for Mother's Day
Tree arrived in good shape, was packed very well. Very satisfied!
We were looking forward to the advertised promotion "free white dogwood" but apparently we placed an order the same day it expired (it was in my cart…). Also, friends found the same types of trees at a local nursery for less money than we paid. Otherwise, it was a good experience
Bought two 3 gallon Camellias, and both arrived good and were packaged good for their travels.
One in the ground already, and so far it's looking good.
Will now work on the second one.
Quick and easy! Will definitely order again. Very happy with the order!
Our curled willow arrived beautifully packaged. It was easy to plant and in excellent condition.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so sorry that your replacement also arrived with the same browning! We have reached out privately to help!