BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Our trees arrived on time and in great condition. We bought them to replace some of ours we had planted from starters that didn't make it. We live in a very windy location and so far they are doing great!
Ordered 2 and they shipped 1 yellow and the other was not what I ordered. Contacted them and within the week I had my 2nd one at my door. They are in the ground and are healthy and happy! One actually has 5 buds on it today! Will definitely be ordering more!
The roses I ordered came in terrible shape. I wouldn't dare think about planting them in my flower bed.
Banana tree came in great have with little tress and is growing wonderful
Magnolia tree came packaged well. Tree had 2 bloomed flowers when received. Transition well into planter. I can already see new green sprigs. Very happy with my purchase.
The tree I purchased is not doing well in the 100/95-degree of El Paso TX. The leaves have all fallen off.
My plant arrived late. The tracking status kept updating daily and extending the date. Once it arrived, the soil was spread throughout the box and plant was not doing well. I planted it immediately and have been trying to revive it. It seems to be doing better but the rough handling and late delivery did not help the plant at all.
We're so sorry that your plant was delivered late and it isn't doing well! We have reached out privately to get some photos!
They are great. They were blooming when I got them. I like them very much.
New tree is wilted. Watered it and hoping it perks up. Ground is very soaked hard to plant it today.
We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!
I am really happy with the White Kousa Tree that I purchased. It came quickly and was boxed very carefully. The tree looked beautiful when it arrived and we planted it a couple of days later. I had a great experience with BrighterBlooms and will be purchasing from them again.
I was extremely pleased with the quality of the monstera I sent my mother for Mother's Day. It was well packed, moist and arrived looking so beautiful and healthy. Thank you!
Plants were expensive and too small. I expected more.
We're so sorry to hear that your plants were not what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
Poor poor, poor shipment... took too long in transit. I paid that much to get a dead plant?.
I planted it next day but it is shading the leaves now. I hope it will survive...
Poor poor, poor shipment... took too long in transit. I paid that much to get a dead plant?
Many broken young branches including the tip of the plant. Not good.
Ordered for mother's day. Received on mother's day! Plants in great shape and growing good. Thanks.
It was real easy to order.
Was delivered as promise. Came in packaged well and had good instruction on how to plant. Will tell friends about Brighter Blooms.
Items received as described. Came in good condition and ready to plant.
Excellent, have not complaints. The plants came in good condition with instructions for care
Beautiful plant. Healthy strong. Wow. Really enjoyed the whole process. Your naps in where specific plants will grow helped us a lot
Great tree, losing a few leaves but new ones coming in fast, it's still full and gorgeous!
I bought a tangelo tree because I lost my pregnancy and I buried the baby under the tree. I hope that I do the right things to take care of it because I read different ways to care for it. I live in Wisconsin so it is in a pot for the colder weather.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear that your tree isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!