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BrighterBlooms.comReviews 4,149

4.5
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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,133 reviews
Virginia
1 review
0 helpful votes
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Tree came diseased and died
June 1, 2022

Cherry tree came with block spot fungus and over the course of the next 3 weeks all the leaves gradually died

Date of experience: May 28, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry that your trees have not recovered! We reached out to get some updated photos!

Illinois
1 review
0 helpful votes
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Oak Tree not in the best shape.
May 28, 2022

We were very happy with the communication and service of Brighter Blooms. The rose bush and pine tree we purchased are thriving however the Oak is not doing too well. We aren't willing to give up on it quite yet but happy we purchased the extended one year warranty option!

Date of experience: May 28, 2022
New York
1 review
0 helpful votes
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Cherry trees purchase
June 1, 2022

Ordering was easy. Shopping was fast. Trees were a little rough looking - broken branches, wilted leaves - upon delivery. Also, soil had come apart from roots and the roots were exposed and not down in the soil in the burlap bags. Planted them and the wilted leaves have since turned brown and dry. Hoping to see new growth. Will be in touch with Brighter Blooms about the status of the trees. Wanted to give them a chance to bounce back. Not sure they will.

Date of experience: May 28, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!

Wisconsin
1 review
0 helpful votes
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Strawberry vanilla hydrangea tree Is everything I wanted it to be and more

Date of experience: May 28, 2022
Minnesota
1 review
0 helpful votes
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Perfect in every way,
May 27, 2022

Perfect plants, all in good health. Decent pricing, no complaints from me at all on this. Shipping was fast.

Date of experience: May 27, 2022
District of Columbia
1 review
0 helpful votes
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Very small plants
June 1, 2022

Figs tree is very small. They arrived after 5 days travel and not in good condition

Date of experience: May 27, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your fig wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Illinois
1 review
0 helpful votes
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Palm tree
June 1, 2022

We got our palm tree on time and safe. It was just very small. I thought it would be at least a couple feet tall.

Date of experience: May 27, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your palm tree wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Georgia
2 reviews
0 helpful votes
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My plants were all healthy when received an are growing and magnificently their warranty on the plants reassured me in purchasing them.

Date of experience: May 27, 2022
New York
1 review
0 helpful votes
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I have received my ordered Palm tree and have already planted it. Only in the photo it seemed big, but in reality it turned out to be tiny. I hope over time it will grow and be the same as it was shown in the photo when it was sold.

Date of experience: May 27, 2022
Texas
1 review
0 helpful votes
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Not a great experience
June 1, 2022

Bought two sonic bloom plants and they died in last than a week. Customer service Emma was very helpful and said she was going to send new plants for me. Today they arrived but they sent two tiger tots instead.

Date of experience: May 27, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear how your plants arrived! We have reached out privately to get some additional details so we can help make this right!

Pennsylvania
1 review
0 helpful votes
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Best plants i have ever bought!
May 27, 2022

When i need plants that are the right size to be established in my yard i go to Brighter Blooms! The shape they are in when they arrive is amazing. It's like the plants didn't know they were dug up, much less shipped! The apple tree we bought May 11 has already grown a foot, and the lavendar plants are now blooming

Date of experience: May 27, 2022
Utah
1 review
0 helpful votes
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Feedback
June 1, 2022

I have planted my gardenias and it is not really doing well. I loat alot of leaves. I am waiting to see if it lives.

Date of experience: May 27, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear that your gardenia isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Tennessee
1 review
0 helpful votes
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Bartlett pear tree
May 27, 2022

I think there is something wrong with my Bartlett pear tree because it's missing a ton of leaves and the leaves on it look terrible. It came to me like this so I replaced some of the dirt with the organic dirt and have been taking very good care of it. Praying it livens up!

Date of experience: May 27, 2022
New Jersey
1 review
0 helpful votes
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Beautiful Areca palm tree!
May 27, 2022

I never owned a palm tree before and it came soon and in good shape. I repotted in slightly larger ceramic pot and is doing well

Date of experience: May 27, 2022
North Carolina
2 reviews
0 helpful votes
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Arrived in perfect condition!
May 27, 2022

Got a lovely dogwood and lavender plant. They arrived healthy and were well packaged. I'll definitely buy from Brighter Blooms again.

Date of experience: May 27, 2022
New York
1 review
0 helpful votes
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Better Than Expected
May 27, 2022

First time user of Brighter Blooms. I spoke to Luke over the phone. Luke was knowledgeable and patient, and he got me squared away with my order. Package arrived on time and my plant (flowering dogwood) was taller than expected, and equally healthy. Extremely satisfied! Thank You!

Date of experience: May 27, 2022
Massachusetts
2 reviews
0 helpful votes
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Healthy looking plant
May 27, 2022

These are very healthy looking plants and slowly growing and filling out

Date of experience: May 27, 2022
Michigan
1 review
0 helpful votes
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Unkown outcome
June 1, 2022

My tree arrived on Saturday. Driver dropped off in sun. I was home so opened right away. Very disappinted in tree condition. Small weak root system loosely in a chunky soil mix not adhered in any way inside burlap bag. Zero root ball. Leaves were wilted planted immed babying now. Not sure it will make it. Should have shipped it bare root. But then it would have cost less. Very disappointed about condition of it for what i paid.

Date of experience: May 27, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!

North Carolina
1 review
0 helpful votes
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Maple
June 1, 2022

Disappointed in the size and quality of tree. Could have bought a better specimen from a big box store. So much for buying plants on line. Not sure I have ever seen such a puny tree for sale. No one would pay 130.00 for this in person.

Date of experience: May 27, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Texas
1 review
0 helpful votes
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Not a happy camper
June 1, 2022

We purchasae four Xanadu in 3 gallon pots. They evidently were just recentl; y moved into the 3 gallon pots; the roots were not developed and were not worth the money ($50.00). In fact we visited a local nursery and purchased many Xanadu in one gallon pots, planted them next to the Brighter Blooms Xanadu (paid $6.00). These locally purchased Zanadu were equal in size to the plants purchased from Brighter Blooms, and are thriving better. So you live and learn.

Date of experience: May 27, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your xanadu wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!