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BrighterBlooms.comReviews 4,149

4.5
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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,133 reviews
Texas
1 review
0 helpful votes
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First time purchase
May 29, 2022

6-7 foot tree arrived on time. Now watching it and looking for life & growth to prevail

Date of experience: May 29, 2022
Ohio
2 reviews
0 helpful votes
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Healthy well packaged trees
May 29, 2022

The trees arrived promptly, in very good condition. I followed the instructions and prepared the ground for planting. Added the root growth package and the potting soil mixture I purchased from your website. The trees were planted within 2 days of arriving. I placed the watering collars I purchased at the bases and now I can kick back and hopefully see some flowers soon. Just can't wait!

Date of experience: May 29, 2022
Pennsylvania
1 review
0 helpful votes
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Underwhelming for the price
June 1, 2022

Our 3 gal Chicago Figs are smaller than the local 3 gallon figs and 3x the price. We got a 1 foot tall fig that hasn't grown a new leaf since arriving 3 weeks ago. The local fig trees are 2 feet tall with figs. They're about $30. Our 3 quart black raspberries have not grown a new leaf in 3 weeks. We bought a 1 quart black raspberry from another vendor to help increase fruiting, and it has become a dark green bush already. BrighterBlooms is languishing with yellow-green leaves. We don't know what it's waiting for but again, at 3x the price of the other plant, it's underwhelming.

Date of experience: May 29, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We’re so sorry to hear how your plants arrive! It’s very common for plants that are shipped to arrive like this but they typically begin pushing out new growth in just a few weeks. Keep us posted and we’ll make it right if they do not bounce back!

Illinois
1 review
0 helpful votes
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My yard is really popping!
May 29, 2022

I bought a 10 pack of green giants for my back fence line. Those and Nigra were the two recommendations from my local greenhouse given the conditions of that particular area in my yard. I did doubt something so tiny but they've already grown a little and are as happy as can be! I also received a free lavender and that plant has easily doubled in size since planting in my rose garden.

Date of experience: May 29, 2022
New York
1 review
0 helpful votes
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Hi,

I would give you five stars across the board, except a few of the plants have arrived very much worse for wear. Still, the majority have been fine and Brighter Blooms has been prompt in honoring the warranty each time the plants didn't make it.

Date of experience: May 29, 2022
Ohio
1 review
0 helpful votes
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Pleased
May 29, 2022

Arrived at a timely matter in in excellent condition

Date of experience: May 29, 2022
Indiana
1 review
0 helpful votes
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Terrible 30% of the plants were trashed they had to bring thrown away

Date of experience: May 28, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

New York
1 review
0 helpful votes
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All good
May 28, 2022

Arrived as described in a timely manner and in good condition. We planted the $#*! willow tree according to the included instructions and it's not dead yet so so far so good.

Date of experience: May 28, 2022
New Hampshire
1 review
0 helpful votes
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Repeat Ecstatic Customer
May 28, 2022

Our first tree was an Owari Satsuma that bloomed and bore fruit in our second year. This time I went with a Chicago Hardy Fig and it is perfect. We planted it in NH within a day and it is thriving. I am so happy with every tree we have gotten. The prices are great and the plants top notch!

Date of experience: May 28, 2022
Washington
1 review
0 helpful votes
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Early Evolution Hydrandrea
May 28, 2022

The plants arrived in excellent condition. Easy to follow instructions and the plants are growing well. There are already buds forming and I am looking forward to seeing them in bloom this summer.

Date of experience: May 28, 2022
Kentucky
1 review
0 helpful votes
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Beautiful, healthy crape myrtle
May 28, 2022

Beautiful, health tree. Thrilled with purchase. Arrived in the shipping time promised. I love that it came balled and burlapped too- it's so much better for the tree's root system, and no one seems to do this anymore! I definitely will be purchasing my special yard trees and bushes from Brighter Blooms in the future!

Date of experience: May 28, 2022
Washington
3 reviews
0 helpful votes
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Good and fast
May 28, 2022

Fast service and good size plants at a competitive price.

Date of experience: May 28, 2022
Texas
1 review
0 helpful votes
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Excellent
May 28, 2022

My dogwood tree arrived in perfect condition only a few days after it was shipped. I had it installed right away with some good acidic compost. It suffered from shock for about 3 days. It is doing beautifully now.

Date of experience: May 28, 2022
Tennessee
2 reviews
1 helpful vote
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Love my tree!
May 28, 2022

Great customer service, tree arrived on time in perfect condition. Beautiful tree!

Date of experience: May 28, 2022
New York
1 review
0 helpful votes
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Still waiting
June 1, 2022

Price was right and the delivery time was good. We followed the instructions to the t, now we're waiting to see some growth, not much if any so far, it's been planted going on two weeks now. We'll give it some more time and see what happens

Date of experience: May 28, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

Keep us posted on how it's doing and we'll be happy to help!

New Jersey
1 review
0 helpful votes
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Excellence all the way arounnd
May 28, 2022

I ordered a yellow butterfly magnolia tree. It came quickly and the representative I spoke to on the phone was very helpful. She answered all my questions and even gave me more tips. My tree is growing new shoots and is doing great. I will definitely be ordering from this company again. I was very pleased.

Date of experience: May 28, 2022
Colorado
1 review
0 helpful votes
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Plum Tree
May 28, 2022
Updated review

I was disappointed to learn that Fed Ex will deliver my tree. They do not do well in rural areas. UPS is much more reliable. In fact, Fed Ex dumped my tree over a fence one mile from my house without even calling me to inform me that my order had arrived.

Date of experience: May 28, 2022

I was disappointed to learn that Fed Ex will deliver...
May 10, 2022
Previous review

I was disappointed to learn that Fed Ex will deliver my tree. They do not do well in rural areas. UPS is much more reliable.

Date of experience: May 10, 2022
New York
1 review
0 helpful votes
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Excellent stock specimen
May 28, 2022

Great packaging and healthy vigorous plant. Pricey but worth it.

Date of experience: May 28, 2022
New Jersey
1 review
0 helpful votes
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The representative that worked with me was very nice, if not that knowledgeable. The navel orange tree arrived and was beautiful. As was the lime bush. Quite disappointed in the size of the Meyer lemon bush, very small not what I expected. But all the plants arrived in very healthy condition.
This is my second time purchasing products from brighter blooms, and I will continue to do so.

Date of experience: May 28, 2022
Pennsylvania
1 review
0 helpful votes
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May 28, 2022

Website had detailed info on product, easy ordering process, an trees came quickly an also looked good upon arrival

Date of experience: May 28, 2022