BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Detailed plant description was very helpful, especially knowing these should grow well in a container. The plants arrived in great condition and I'm glad I paid a little more for more mature plants.
Horrible, embarrassing, worse plants I have ever received in past 20 years
Great experience, but my new tree appears to be greatly tree came root bound.
Tree was in good condition and is growing nicely! Can't wait to see it flowering! Thanks and will buy again from you!
The tree and bushes were very dry but in very good condition when they arrived in the expertly packed box. However one of the Butterfly bushes had several branches that crossed and rubbed against each other. I Had to prune 3 branches after unpacking.
My sweetheart cherry tree arrived a day later than scheduled but was in good shape. I planted it per the instructions in the burlap bag but it seemed sluggish to take to the soil so I dug it up, removed the burlap and now it is flourishing. I look forward to its continued growth and beauty.
Received my tree well packaged and very quickly! Everything was intact and healthy!
Plants were very disappointing, small and expensive, the larger plant was in poor condition. I ordered 2 Goji Berry bushes, the larger size cost $100 and not worth the money.
The trees are doing great and were in better condition than I anticipated.
Tree was delivered in protective box. Great packaging.
It was delivered. I planted it 2 days later. It is surviving well.
The ice banana tree had a lot of leaf damage. Have been taking extra care of tree to "distress" it. Appears to be coming along with ALOT of TLC.
The 2 lavender plants and peony died after being planted as instructions provided. The only survivors so are the 2 lilac pushes.
We are so sorry that your plants didn’t make it! We have reached out privately to help!
Very good easy process & the Gardenia was fresh & ready to plant. It had a flower open & numerous buds. It's in the ground per planting instructions & seems to be thriving well.
The plants came neatly packed and healthy. Very happy with this company.
All the plants arrived beautifully. They were healthy, and strong!
The tree was packaged well and easy to plant! The bushes were in good shape, green and not wilted!
Great plants, delivery! Could not plant right away, plants were very healthy and lasted until I planted.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so sorry to hear how your plants arrived! Once we receive your photos we'll be happy to help make this right!