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BrighterBlooms.comReviews 4,146

4.6
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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,127 reviews
South Dakota
1 review
0 helpful votes
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Condition
June 29, 2022

The leaves on my trees were turning brown upon arrival.

Date of experience: June 28, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!

New York
3 reviews
0 helpful votes
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I love these plants!
June 28, 2022

The bushes arrived very well packaged. They were taller then I expected, very full and healthy.

Date of experience: June 28, 2022
Missouri
1 review
0 helpful votes
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Smooth sailing
June 28, 2022

I found a twisted weeping red bud on the Brighter blooms
And could not pass up the deal!

Date of experience: June 28, 2022
Colorado
1 review
0 helpful votes
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Gorgeous plants!
June 28, 2022

Great prices! Good information. I got my 2 trees in excellent condition, really well packaged.

Date of experience: June 28, 2022
New York
1 review
0 helpful votes
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Overall, I love the quality of the plants. I am little disappointed that the lilac plant is so small.

Date of experience: June 28, 2022
Washington
1 review
0 helpful votes
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Last order of avocados
June 28, 2022

First order was lost. You replaced it and it arrived on time. I ordered 2 avocado trees on my 3rd order and the 2/3 foot one is dying. The smaller one it was packaged with is ok, but I would like a replacemet for the larger avocado tree.

Date of experience: June 28, 2022
North Carolina
1 review
0 helpful votes
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Best experience ever online!
June 28, 2022

Very easy and amazing choices. Exactly as described online. Came perfectly packaged. Lemon lime bush already had 3 lemon or limes growing. Banana tree is growing so fast! And Pindo palm is planted and thriving!

Date of experience: June 28, 2022
Illinois
1 review
0 helpful votes
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Great packaging
June 27, 2022

The way they packed the tree was amazing, it was delivered in good condition.

Date of experience: June 27, 2022
California
0 reviews
0 helpful votes
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Bad experience with quality of plant we're hoping to bring them back to life.
Fairness would be too send us two more that our healthy. Unhappy Customer with this order

Date of experience: June 27, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how one of your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Louisiana
1 review
0 helpful votes
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Loqat tree doing good so far
June 27, 2022

Overall we were satisfied with the trees that came in. They were in good shape and ready to be planted. We put one in the ground and the other in a large 10 gallon pot. Let hope that they do good and continue to grow. It has been 2 weeks since we received them and they have already gotten new growth in leaves. However, I will say don't buy the fertilizer or any other things that they supplied with it because they were literally the size of flower salts, not nearly enough to feed the trees for $20 extra I thought I was getting a better bigger bag. But over all the trees were good.

Date of experience: June 27, 2022
New Jersey
1 review
0 helpful votes
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I ordered a banana tree, and it didn't do well. I called customer service, and I received a refund.

Date of experience: June 27, 2022
Washington
1 review
0 helpful votes
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Trees sent
June 27, 2022

I had ordered two separate trees sent to two separate people and both arrived safely.

Date of experience: June 27, 2022
Washington
2 reviews
0 helpful votes
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Lovely Gardenias
June 27, 2022

I appreciate the package deal and the free shipping. Thanks for the question about following up.

Date of experience: June 27, 2022
Rhode Island
1 review
0 helpful votes
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Beautiful tree
June 27, 2022

I purchased a 5-6 ft vanilla strawberry tree. A few branches broken but so far good. I will update after 1year.

Date of experience: June 27, 2022
Michigan
2 reviews
0 helpful votes
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Not sure how long to wait and also don't want to hurt the bark to see if it is still alive. French $#*! willow and wild Rose both have 10-20 leaves.

Date of experience: June 27, 2022
Illinois
1 review
0 helpful votes
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Green Giants
June 27, 2022

These trees arrived A LOT smaller than expected. Sparse and skinny. Disappointed

Date of experience: June 27, 2022
Mississippi
2 reviews
0 helpful votes
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Small tree
June 27, 2022

Tree arrived beautiful. We are now into week 4 since planting. I believe tree has slowly gone into shock. We are hoping she will come around and be as beautiful as when it arrived.

Date of experience: June 27, 2022
New Jersey
1 review
0 helpful votes
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Dead Blooms
June 27, 2022

Butterfly bushes and hydrangea arrived with sorry blooms and broken branches. Poor things just looked sad.

Date of experience: June 27, 2022
New York
2 reviews
0 helpful votes
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Quality trees
June 27, 2022

I found that buying directly from BrighterBlooms.com to be more expensive than buying through Home Depot. The trees are shipped from the same place and the BrighterBlooms site has more to offer.

Date of experience: June 27, 2022
Vermont
2 reviews
0 helpful votes
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Not too happy
June 27, 2022

My dogwood tree took a long time to get to me after shipping. It arrived with white fungus on 3/4 of the leaves and roots that did not look robust. The company offered suggestions about how to treat the fungus and also assures me it will work with me if it fails to thrive within 30 days. Not sure about the outcome but for the price, I don't think the tree should have these initial problems.

Date of experience: June 27, 2022