The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
My wife has a soft spot for Dogwoods, so for Mother's Day the kids and I picked out four different ones from your selection. They arrived in great shape. We chose the 4'-5' height selection. They were planted the next day and they are doing great. My wife was very pleased to receive them for her special day.
I wanted a small hydrangea tree and have had good luck with the Limelight variety in the past.
Excellent, customer service very helpful. I highly recommend this company. My ficus trees was better than I expected!
Recently received a Confederate Jasmine from Brighter Blooms and it arrived in great condition. It has been planted and is growing nicely on my property in Missouri. Thank you, Brigther Blooms!
I enjoy the website and have bought a number of plants from BrighterBlooms over the last three years! Usually plants arrive in very good condition, but this time all the beautiful buds were broken off the Stella daylily, and a branch was broken off the Meyer Lemon tree. Mixed sizes packed a bit too tightly together, I think. The lilies are growing well but no more bloom. The lemon tree has me concerned as its leaves are curled. Hoping to see improvement when the weather cools.
Quick and easy way to get a Christmas tree! Thank you!
One of the fig trees was almost dead; however, I'm trying to make it survive. The banana tree is fighting to stay alive. My gardenias are blooming. I'm happy and hoping that all the plants will survive.
The trees that I purchased were beautiful and lots of leaves and limbs
Shipping time was longer than expected, so cranberry shrubs were very thirsty! However, they are in the ground now and thriving! So excited to have them! Thank you!
Trees don't look so good so what do you think I need to do as you can see I have not planted yet
I ordered a Rose of Sharon 4 foot tree. It arrived well packed and I have had no issues since planting. It even had buds forming! I am very happy with my purchase.
Excellent customer service, made my experience easy and fast!
Easy and efficient, loved the choices, saved 15% on first order
I found BB on line and order the rose bush. It was easy to use and delivery was much faster than I anticipated. Plant arrived in good condition and is already blooming in our garden. Thanks.
The plays look very healthy. Already have good roots. Safe delivery.
The leaves on my pear tree were pretty droopy when I unpacked it. Figured it was just from a voyage. Planted in a large container on my deck and plan to keep it small. Since then, many leaves have died. Feels early for that. I've been keeping it properly watered (I have a meter and test it daily). Not exactly sure what's going on. Hoping it'll bounce back!
I ordered red and yellow rose trees to honor our deceased parents. When I planted them I tilled the flower bed several times adding peat moss and other additives to improve the soil quality. When I was done I planted the roses per the instructions and they look like wildfire refugees. I am hopeful that they come back to full life one is showing great potential.
The tree arrived in great condition, it took one day to come out of shock and is now thriving. BrighterBlooms is definitely my go to for future purchases.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE