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BrighterBlooms.comReviews 4,146

4.6
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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,127 reviews
Illinois
2 reviews
0 helpful votes
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Mother's Day!
July 1, 2022

My wife has a soft spot for Dogwoods, so for Mother's Day the kids and I picked out four different ones from your selection. They arrived in great shape. We chose the 4'-5' height selection. They were planted the next day and they are doing great. My wife was very pleased to receive them for her special day.

Date of experience: July 1, 2022
North Dakota
1 review
0 helpful votes
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Hydrangea Tree
June 30, 2022

I wanted a small hydrangea tree and have had good luck with the Limelight variety in the past.

Date of experience: June 30, 2022
New York
1 review
0 helpful votes
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Rose tree
June 30, 2022

Everything was perfect. Highly recommend brighter blooms.

Date of experience: June 30, 2022
Colorado
1 review
0 helpful votes
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Nise Tree
June 30, 2022

The tree is very healthy and it is a good size. It was shipped in a few days.

Date of experience: June 30, 2022
New York
1 review
0 helpful votes
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Ficus Tree in NY
June 30, 2022

Excellent, customer service very helpful. I highly recommend this company. My ficus trees was better than I expected!

Date of experience: June 30, 2022
Missouri
1 review
0 helpful votes
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Wonderful delivery!
June 30, 2022

Recently received a Confederate Jasmine from Brighter Blooms and it arrived in great condition. It has been planted and is growing nicely on my property in Missouri. Thank you, Brigther Blooms!

Date of experience: June 30, 2022
North Carolina
2 reviews
0 helpful votes
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I enjoy the website and have bought a number of plants from BrighterBlooms over the last three years! Usually plants arrive in very good condition, but this time all the beautiful buds were broken off the Stella daylily, and a branch was broken off the Meyer Lemon tree. Mixed sizes packed a bit too tightly together, I think. The lilies are growing well but no more bloom. The lemon tree has me concerned as its leaves are curled. Hoping to see improvement when the weather cools.

Date of experience: June 30, 2022

Great selection
May 28, 2022
Previous review

Great selection

Date of experience: May 28, 2022

Quick and easy way to get a Christmas tree!
November 10, 2021
Previous review

Quick and easy way to get a Christmas tree! Thank you!

Date of experience: November 10, 2021

Easy
April 28, 2020
Previous review

Easy

Date of experience: April 28, 2020
California
1 review
0 helpful votes
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Almost perfect arrival
June 30, 2022

One of the fig trees was almost dead; however, I'm trying to make it survive. The banana tree is fighting to stay alive. My gardenias are blooming. I'm happy and hoping that all the plants will survive.

Date of experience: June 30, 2022
New Jersey
1 review
0 helpful votes
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Meyer lemon and Keylime trees
June 30, 2022

The trees that I purchased were beautiful and lots of leaves and limbs

Date of experience: June 30, 2022
Idaho
1 review
0 helpful votes
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Great packaging!
June 29, 2022

Shipping time was longer than expected, so cranberry shrubs were very thirsty! However, they are in the ground now and thriving! So excited to have them! Thank you!

Date of experience: June 29, 2022
Pennsylvania
1 review
0 helpful votes
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Leeland cypress
June 29, 2022

Trees don't look so good so what do you think I need to do as you can see I have not planted yet

Date of experience: June 29, 2022
Pennsylvania
1 review
0 helpful votes
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Gardenias
June 29, 2022

It was delivered in pristine condition; blooming and beautiful

Date of experience: June 29, 2022
Texas
1 review
0 helpful votes
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Beautiful healthy plant
June 29, 2022

I ordered a Rose of Sharon 4 foot tree. It arrived well packed and I have had no issues since planting. It even had buds forming! I am very happy with my purchase.

Date of experience: June 29, 2022
New York
1 review
0 helpful votes
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Cherry blossom tree
June 29, 2022
Updated review

Excellent customer service, made my experience easy and fast!

Date of experience: June 29, 2022

Easy and efficient, loved the choices, saved 15% on...
June 8, 2022
Previous review

Easy and efficient, loved the choices, saved 15% on first order

Date of experience: June 8, 2022
Virginia
1 review
0 helpful votes
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Great
June 29, 2022

This is a great product great shipping and customer service

Date of experience: June 29, 2022
Tennessee
1 review
0 helpful votes
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Great service
June 29, 2022

I found BB on line and order the rose bush. It was easy to use and delivery was much faster than I anticipated. Plant arrived in good condition and is already blooming in our garden. Thanks.

Date of experience: June 29, 2022
Virginia
2 reviews
0 helpful votes
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Too expensive!
June 29, 2022

The plays look very healthy. Already have good roots. Safe delivery.

Date of experience: June 29, 2022
Washington
2 reviews
0 helpful votes
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Not… doing… well…
June 29, 2022

The leaves on my pear tree were pretty droopy when I unpacked it. Figured it was just from a voyage. Planted in a large container on my deck and plan to keep it small. Since then, many leaves have died. Feels early for that. I've been keeping it properly watered (I have a meter and test it daily). Not exactly sure what's going on. Hoping it'll bounce back!

Date of experience: June 29, 2022
Missouri
1 review
0 helpful votes
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Ordered as a rememberence
June 29, 2022
Updated review

I ordered red and yellow rose trees to honor our deceased parents. When I planted them I tilled the flower bed several times adding peat moss and other additives to improve the soil quality. When I was done I planted the roses per the instructions and they look like wildfire refugees. I am hopeful that they come back to full life one is showing great potential.

Date of experience: June 29, 2022

Very well supplied and helpful
June 7, 2022
Previous review

Very well supplied and helpful

Date of experience: June 7, 2022
Missouri
1 review
0 helpful votes
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Shocked
June 28, 2022

The tree arrived in great condition, it took one day to come out of shock and is now thriving. BrighterBlooms is definitely my go to for future purchases.

Date of experience: June 28, 2022