BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered 5 Peach Trees, they all arrived is great condition and are doing well except the one Elberta Peach Tree. It has lost some leaves and is not doing well, the other 4 trees are outstanding, The Contender Peach Trees are doing especially well with almost 6 inches of new growth already.
So far so good. My tree arrived on time and is planted. I wish the instructions were a little clearer especially regarding staking but so far so good.
Brighter Blooms was generally good but am disappointed. FedEx was disastrous. Cherry trees and lavender shipped on a Monday. Tracking showed them in FedEx warehouse 35 miles from me 2 days later, on Wednesday. It was delayed every single day until Thursday of following week. Was then delivered to wrong house with similar address 3 miles away. We got that person's package and took it to them. They said FedEx took trees back. Was finally delivered to our home after another 3 days, at noon on Sunday 13 days after shipment. Everything was dead. Brighter Blooms did replace the trees which showed up in just a couple days that time. Lavender was now out of stock. Couldn't get the lavender my wife so wanted, but did get a refund on that portion of order.
This is the second time I order live plants or trees. First time the plants did not survive. So the conclusion I have is that this will most likely be my last time I order any live plants or trees online.
The tree I ordered was never delivered to my house, so when I reported that to BB, they sent a replacement.
My trees looked great and are doing fine. The lingonberry was floppy and hasn't perked up yet. I'm trying to nurse it back. If not I'll update with the warranty process review
Easy and fast. Brighter blooms never disappoints. They are my go to for trees.
Have used Brighter Blooms with good success several times.
Livestock is always in good shape, packaged and delivered with care and in a fast manner.
Excellent choice especially for livestock you can't get locally at your nurseries.
Dead on arrival. Took 13 days to get here. And the one i did get on time i paid 100$ for and its literally a toothpick.
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
Delivery was fast. Very well packed. Products were beautiful specimens. Little pricey but quality from start to finish.
Too small for the price and did not bring the base as it shows on the picture
We're so sorry to hear that your plant wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
Horrible experience. The bing cherry tree arrived in very poor condition and does not have any green on it
We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!
Always received very nice plants, well packed, fast delivery. I'll buy from your store again and again.
I have ordered a number of plants and trees and for the most part they have looked pretty decent, but the McIntosh Apple tree had every branch snapped on it. It is starting to bud, also the other bad part is that it was the smallest of all the other apple trees I got and in the worse shape. Poor little thing.
We're so sorry to hear how your apple tree arrived! We have sent a private message to get some photos so we can take a look and help out!
Shipping was fast and trees look great. Thank you for the advice and expertise.
I still can't tell if it will pull through. It had almost no leaves, and the main stem of the tree has very obviously been clipped, which everyone knows should never be done to a tree. To say the least I am disappointed.
We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!
The leaves of the avocado plant were burnt. The plant looked lifeless. I appreciate Brighter Blooms trying to remedy the issue by sending a replacement but the 2nd plant had the same problem. This time all the leaves and stems were scorched.
We're so sorry that your replacements weren't in better condition upon arrival! Please attach photos and we'll take a look and help make it right!
Received the order promptly in a properly packed box. Plants appeared healthy.
The Lavender plants and Blackberries arrived safely. My wife is excited about the order.
1st rose tree I received was dead mostly due to delayed shipping. Better Blooms replaced it for no charge in a timely manner. I'm satisfied with their service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry that the carrier delayed your order. We're glad we were able to make it right!