BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Good information on website to assist you in choosing appropriate plants for your area. Plants arrived in a timely manner, well packaged and healthy with further instructions/planting tips. Will definitely use this company again!
Shopping was easy. I blame FedEx for the less than desirable shipping experience. FedEx originally said packaged would arrive July 2, but they kept changing the date, and it finally arrived July 6. The plant looked sad, but we went ahead & repotted them and gave them water. They have perked up.
We're so sorry to hear how your order arrived! We have sent a private message to get some photos so we can take a look and help out!
Plants came within 3 days of order and were in great shape
Original delivery was not received, was resent and tree is beautiful!
Definitely looking forward to future orders for ourselves and letting our friends and family know about our experience!
Have been buying from Brighter Blooms for years. Received my Pink Pom Pom Redbud Tree in great shape and got it planted the next day. Leaves are popping out now and it's looking great so far. Can't wait for the pink pom poms!
Good overall experience, great looking tree, and smooth transaction.
Very efficient and products came shipped with exceptional packaging…our little tree is blooming and beautiful
The plants we received were good, except for delivery problems. The box was not maintained in the "this side up" position, which meant some soil and bedding were loose in the box. The same problem occurred with a previous shipment.
Loved the site price was great service was prompt. Very satisfied with everything. Hope to order again. Thank you for your service.
I enjoyed the experience. They arrived alive. In great condition.
Exciting, fun, your understanding of plants made me feel better and welcome.
Very easy to work with on a replacement of three Gardenias that I purchased & completely died two weeks from arrival…
The plants were healthy when arrived, but I think the shipping process changed the shape of the plant, so its shape is a little weird.
Easy to order, plants appear to be in good condition, so far so good.
Everything arrived well packaged and healthy. Thank you!
The tree arrived in good condition. It just isn't standing up right in the pot. It keeps leaning. The support provided isn't sturdy enough.
It was a successful experience. Service and products great
Very high quality plant. Will buy from this business again.
4 of the 6 trees survived so far the other 2 unfortunately came in looking poorly and only continued to decline the others looks great though.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear that your plant isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!