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BrighterBlooms.comReviews 4,146

4.6
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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,127 reviews
Kansas
2 reviews
0 helpful votes
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Very Satisfied
June 27, 2022

Was kept up to date on delivery. Plant very well packaged. Delivery on time.

Date of experience: June 27, 2022
Colorado
1 review
0 helpful votes
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Kiwi in the Desert
June 27, 2022

My son really wanted a kiwi plant, so I did some research and found out that I can grow a hardy type in Nevada! We were excited to get it, and planted it immediately.

Date of experience: June 27, 2022
New York
0 reviews
0 helpful votes
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Packaging could be better
June 27, 2022

Too many plants stuffed in one box, falling out of there containers even though they were tied into them. Very dry and the one wallow plant was very small

Date of experience: June 27, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your order arrived! We have sent a private message to get some photos so we can take a look and help out!

Illinois
2 reviews
0 helpful votes
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3 of the 4 plants died
June 26, 2022

I research plants that would work in a semi-shaded area for Chicagoland area unfortunately the red twig dogwood that I purchased has not been a good fit. One is thriving but the other three are dying. I'm not sure what my next step is but this is not acceptable.

Date of experience: June 26, 2022
New York
1 review
0 helpful votes
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Disappointed in product
June 26, 2022

The plant was very expensive for its size. It was not very healthy when it arrived.

Date of experience: June 26, 2022
Texas
0 reviews
0 helpful votes
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Delivered dead plants
June 27, 2022

The hydrangeas that I ordered were literally delivered dead. My landscaper looked at them and said they were not salvageable and that they were worthless. I tried to plant them and the fully died within about 48 hours. Biggest waste of money.

Date of experience: June 26, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your hydrangeas arrived! We have sent a private message to get some photos so we can take a look and help out!

Oklahoma
1 review
0 helpful votes
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Trees
June 26, 2022

Both lemon and lime tree where shipped quickly and package perfectly. Very satisfied with the product and the quality of the trees.

Date of experience: June 26, 2022
Nevada
1 review
0 helpful votes
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It's Going to Take Awhile
June 26, 2022

I will say, there are many varieties to choose from in regards to trees, shrubs and plants. I'm not sure why they don't schedule arrival times better. My tracking showed it should arrive on a Sunday? I don't know the hours of operation for the shipping company, but it appeared they don't do deliveries on Sundays. My tree and ornamental grass were delivered all dried out and the leaves crumbled off the branches. The tree was planted immediately and appears to be growing new buds, so I'm crossing my fingers it continues to make progress. The jury is still out on the ornamental grass. I imagine from now on, I'll just have to buy locally.

Date of experience: June 26, 2022
Colorado
0 reviews
0 helpful votes
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Not satisfied
June 27, 2022

Ordering online was great. When the tree arrived it was dry, the leaves had fallen off in the box. We planted it anyway and are keeping it watered, but it's not thriving.

Date of experience: June 26, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

New York
1 review
0 helpful votes
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Outstanding!
June 26, 2022

Fantastic experience! New tree came perfectly preserved in the packaging. Not even as much as a wrinkled leaf. Arrived very quickly.

Date of experience: June 26, 2022
Wisconsin
2 reviews
0 helpful votes
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Less than healthy
June 26, 2022
Updated review

CSR Terri was excellent and my issue was quickly resolved, after contacting about the failing shrubs

Date of experience: June 26, 2022

CSR Terri was excellent and my issue was quickly resolved
May 31, 2022
Previous review

CSR Terri was excellent and my issue was quickly resolved

Date of experience: May 31, 2022

Haven't yet recieved it, but communication has been...
April 9, 2022
Previous review

Haven't yet recieved it, but communication has been helpful

Date of experience: April 9, 2022
New Jersey
0 reviews
0 helpful votes
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Great company!
June 26, 2022

I have been so pleased with Brighter blooms. I ordered several trees they came on time and are thriving just beautifully. I will always order from this company. Very helpful people work there and always took the time to answer all my questions! Great plants, great service and shipping was always on time! Love you Brighter Blooms! Thank you, Sharon C

Date of experience: June 26, 2022
South Carolina
1 review
0 helpful votes
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Beautiful!
June 25, 2022

As always, your products are perfect and you always have what I need. Delivery is great too. Products are delivered as scheduled.

Date of experience: June 25, 2022
Illinois
1 review
0 helpful votes
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Plant life
June 25, 2022

One of my 3 Boxwood plants has died. I kept them together and watered as indicated.

Date of experience: June 25, 2022
Texas
1 review
0 helpful votes
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Small trees
June 25, 2022

One tree was received on time, but the other tree was not delivered until 4 days late & on Sunday when we were out of town.

Date of experience: June 25, 2022
Iowa
1 review
0 helpful votes
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Pansy red bud tree
June 25, 2022

A beautiful healthy tree was delivered. This was a gift for my sister-in-law and she was thrilled. It was a good sized, nicely shaped tree. Just what she wanted.

Date of experience: June 25, 2022
Virginia
1 review
0 helpful votes
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My roses are thriving!
June 25, 2022

I ordered couple roses. They arrived a little sad and droopy, but quickly perked out once I took them out of the package and watered. They are blooming and growing quite fast, so I am very happy with my purchase.

Date of experience: June 25, 2022
Michigan
1 review
0 helpful votes
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Not as described
July 25, 2022

Would not take my $15 off code sent to me the day before. The plant was suppose to be a tree that had both lemons and limes, but was actually 2 small separate plants

Date of experience: June 25, 2022
Illinois
1 review
0 helpful votes
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Giant Tuhja Evergreen
June 25, 2022

Plants were very healthy, shipping was great. All around was a favorable experience.

Date of experience: June 25, 2022
Michigan
2 reviews
2 helpful votes
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Good Product
June 24, 2022

It is difficult to rate until the bushes are in bloom. I am, however able to say, packaging was excellent, bushes appear healthy, root systems appear well cared for.

Date of experience: June 24, 2022