Branded Web Studios

My friends and I decided to launch an e-commerce business, but it required a modern and interactive website. I was thrilled to know about the numerous services provided by Branded web studios, from website to logo designing. They did a terrific job for our e-commerce website where everything is simple but had a certain touch of sophistication. We have started to get numerous orders, and it all goes to the detail and work done by Branded web studios. I would surely recommend their services.

We have been working with this company for almost 1 year to design a website. There have been a number of issues but the most frustrating thing about this process has been their lack of customer service or help. It takes a few days and about 3 emails and calls to get someone to acknowledge you and then they say someone will reach out in 24-48 hours and they wait until the 48 is up to reach out, by that point it is the weekend and noone is there and then the whole process starts again on monday!
It is the most frustrating thing in the world.

When calling to speak to a sales rep, I was told that "everything" was included... look at all that is included for the price of $799, even though at the time, the price was only $699 on their site.
Zack continues to tell me of all their clients rave reviews stating that they worked to design Charlotte's Web website... I felt confident that all of his set expectations would meet my needs. I was curious though... for a set price of $799, how did they make residual money afterward? $799 for the life of a site seemed well under priced, and was assured that "everything" was included and that there were no hidden charges. That all I would have to pay was the $799 and everything would go swimmingly well.
Fast forward a week and I get my first call from a "designer" who walks me through all of options available for the site. At the end of each option he says "Does that sound good?" I'm thinking "yeah!" This is a good deal. That was until he says, "Ok that'll be $700!"
Wait! I just paid $799, and was told that everything was included and that after that, no further charges would be accrued and now this guy wants to double the charge. No work had been performed up to that point, only another sales call.
I immediately was upset. Here I was told how wonderful that site was going to be and then this sales guy tries to sell me all the things I'll be missing which sounds like the site is going to pale in comparision to my original expectations. I asked if it was an option I could add at a later date and was told no, it was now or never. I've built sites before. I'm not an idiot and this new sales guy is telling me a bunch of lies like I'm new to this.
I wrote into the company for an immediate refund. I don't trust the organization as a whole and quite honestly now have a growing concern for my clients information. If they've already lied to me about the process and have doubled the fees in a week, how am I supposed to trust that they will protect and take care of my clients information.
I'm completely saddened by it all and am disgusted.
Their actual work is good. Thier business practices are deplorable.

Their online marketing tactics changed the game for our company by bringing in more customers and boosting sales. Their services are highly recommended for the success of e-commerce!

Horrible experience. There should be a class action against these thieves. Misspellings on the live site. BASIC grammar mistakes. Merchandising Design problems.

I did business with this company back in November of 2022 for a logo. They started off good until they misspelled the name of the company which was a one off auto correction from my phone. I asked them to correct it and it went all wrong after that. I couldn't get a response. They would provide me with the project in a timely manner so I requested a refund after they could do a vector logo. They got pushy and rude so I wrote a review about my experience after I got my money back. Fast forward about 6 months later. I get a call and I'm so confused as to why they are calling. The man finally says since I got my money back will I take down the review. I told him no but I can edit it to say I got a refund. He goes on to say he can't "allow me" a grown, African American, woman and paying customer to ruin his companies good name. I let him HAVE it! I was like who are you the mob? Calling a threatening me…you got the wrong person because I got time for you today. I'm headed to file with better business bureau. How dare you threaten me!

Branded Web Studios is handling the domain and hosting for our website. We can have the piece of mind we need for our internet presence because of their dependable and safe services.

I wish there was a zero star option! This place is a lie!
I doubt that they are even Graphic designers. Their taste is old and junkie! They lie about the timeline. They say that they are located in Freemont California but I doubt so! After 10 days I haven't received anything even close to my expectations. They sent me few designs which none of them was even ok! I hate myself that I trusted them! Such a waste of money and time! I have a deadline and they have already wasted 10 days. Stay away from this unworthy company! Scam!

Can you possibly give a company 0 stars. Do not waste your resources in them. They are scam artist!
So I paid over $3,000 for website building, hosting and social media management. They completed my website and never gave me the appropriate credentials to fully own my website. It is a Wordpress website and I can't add plug-ins coz I need FTP credentials and they wouldn't give it to me, the wouldn't give me my cPanel details. They want me to be entirely dependent on them and want to charge me add-on fees to make the changes for me. I have called several times and they wouldn't respond or give me all the credentials I need to be completely autonomous.
In regards to Social Media management... NOTHING has been done and they would refund my money!
Very bad customer services in addition to all the above. Very rude... I have spoken to Alex Martin, Robert Jones, Oscar Rodriguezand Stephen Parkerso far and they have been very unprofessional with their dealings with me.