BrandAlley

Contacted Customer Service, was told to place order and the amount would be refunded. When I asked why voucher didn't work was told "due to exclusions", I asked what the exclusions were, to be told "we don't have a list of exclusions". Cancelled subscription and account immediately.

Trying to contact customer service is a nightmare. My husband bought me a beautiful dress that arrived covered in make-up, unfortunately there was no other item in stock and i desperately wanted this dress. We contacted them by email - replies take 5 days on average- we requested a discount (to cover the cost etc of specialised dry cleaning)which they offered but we cant actually get them to reply in order to find out how we get said discount into our account! Customer Service really lets this company down in a big way.

I am very unhappy with Brandally and won't be shopping there again.I placed an order for several items as I had a lot of friends birthdays coming up.A parcel arrived but on opening it.several items were missing.After checking my account I could see that they were still being processed.Weeks passed,nothing arrived.I contacted Brandally I opened a dispute through paypal.Brand ally showed that a parcel had been delivered.It had but half of the contents were missing.Paypal found in favour of Brandally.I lost over sixty pounds.Never again.

Everything that could go wrong did. I ordered a refurbished iPhone 8+. Item didn't arrive at the due delivery time, with no notification about it's delay. When it did arrive, the packaging was unsealed and open (I don't know if this was Brandalley's fault, their provider or the postal service). When I actually tried the phone, I found it to was faulty. Constantly ghost calling random contacts - sometimes at 2am - and pushing random buttons without me touching the phone. I have contacted Brandalley, and am still waiting to see how they respond. (Order #*******)

Brand alleys website wasn't working on the day I tried to get a qr code for return and so I had to send the parcel back via Royal Mail. They refuse to take responsibility for this and now the parcel has been lost although I'm convinced it was delivered. The whole process has cost me £350 for a garment I no longer have and, as a pensioner of 70 yrs, I cannot afford this. This company is not what it seems!

Terrible customer services!
I ordered a parcel for my wife. The wrong address was put on the parcel so it was returned to them by Royal Mail. When I contacted them they told me it had been delivered and refused to accept it had been returned to sender despite the proof of delivery picture showing the parcel on a desk in there warehouse. After emailing them multiple times the manager told me it would be sent back out. A few days later I heard nothing so I contacted them again but was told the warehouse had lost the parcel and it was the last one in stock so it couldn't be sent back out. They promised a refund which has not been received. The jacket is now for sale again on there website for a higher price. Therefore, they lied to me and are now trying to sell it again for more money prior to sending a refund. Seems like a con to me!

MONEY TAKEN FROM MY ACCOUNT. NO REFUND, A VERY SHADY COMPANY

An unauthorised sum (over £290) was taken from my account for items that cost £39,95 which i had to go through my bank to dispute and claim back.

Subsequently the items i did receive i sent back for a refund, but i'm now getting the runaround from the 'customer services' department. It's been over six weeks and i'm still awaiting my refund for these items.

A truly dreadful company with very shady practices and terrible customer service.

By far the WORST online shopping experience i've had.

Seriously recommend going elsewhere.

I had been regularly ordering from brandalley and with smaller issues here and there one missing package has showed the real quality of them. The customer service is a bunch of boring, underpaid, unqualified women - totally enjoying making the issue as difficult as possible to the customer. They keep the head office as secret as KGB so don't expect they will forward your enquiry or complaint to them. It took me nearly four months to get a refund of £95 for a never delivered order. They had kept lying with waiting for post office reply etc. Those women on the phone definitely heavily on booze or drugs. It is not possible to a normal person working for a normal company delivering such an incompetence. If you are lucky your order goes smoothly otherwise avoid! I personally never shop from Brandalley again.

Brandalley is one of those private member shopping sites that sell designer brands at discount prices. Their website (once signed up) is easy to navigate as each brand is listed individually so you just click on the designer. They accept most credit cards and paypal and the checkout process is easy.

Downside. Delivery time. As they don't hold the items instock themselves, it can be a couple of weeks before the item is sent. Delivery is normally by courier so you can track your package which is good.

Customer service ok. Do respond to queries relatively quickly and all items sent have been correct so far so not had to return anything for a refund... yet.

One of the better members only shopping sites.

I don't believe genuine sale items - for 3 days sold tried to order dresses from outlet section and every time tried to pay the site would throw me out! The customer support team said my windows issue - but so strange the number of sales items didn't ever go down in the whole time I tried to order? Went on today for another attempt as really wanted the 2 dresses I saw and low and behold gone from 400 + size 10 dresses to less than 10.

Did anyone actually get to order anything?

AVOID THIS COMPANY AT ALL COST. I returned a jacket because it was too big and after several emails almost 2 months wait I still see no refund and no one is answering emails. This review will be posted on multiple sites.

The worst by far! The delivery timelines are not respected. I have never had an item be delivered on the time they said it would be delivered. They are always delayed, each and every time, and for some reason they don't think it's necessary. To inform their customers when an item is not going to arrive on time, You will just find out about it by chance when u log on into your account

The website has plenty of bugs and glitches. Horrible shopping experience. Even worse customer service. Slow responses, unsatisfying problem resolution.

The merchandise was old and badly stored multiple times.

I've suffered a lot with this website. The sales seem too good to be true most of the time, and thats exactly it.

They r too good to be true.

Absolutely shocking service. My order was due 10 days ago. I have e mailed 3 times and called twice. Each time I am promised a return confirmation of when my order will be delivered, yesterday by a supervisor, Meghan. Nothing. The order was for my sons birthday. He woke up to no presents. No idea when they will arrive - just constant lies and broken promises.

Total rip off over 30 days to receive the wrong set of knives. Ordered red set got stainless steel of lesser quality, all in plain white packaging with no Branding at all. 40 minutes to get through to customer service as the returns advise stated it would cost £4.50 out of the refund not happy eventually accepted that I was not going to pay for the returns as they supplied the wrong item. Against the Sales of Goods as 'Not as described' and the Distance Seller Regulations.
Poor poor poor service, poor items, poor service, poor delivery avoid at all costs, the item supplied to me a cheap set of knives valued about £5 instead of the £250 they stated they were worth. TOTAL RIP OFF