James A.

Sent a very sentimental watch to them for a new battery. It was returned damaged, in inadequate rapping and without the box, I sent it to them in. I contacted them and so far I have sent 11 emails asking them to call me. They offered me 30% off another watch if I bought another from them for the 'inconvenience caused'. I rejected this offer but they then called me and told me they hadn't received the emails sent despite replying to them with the offer of 30% off followed by telling me I would be transferred to someone else but had been cut off. I then called back to be told they can't transfer and the department I called could offer no assistance. I told them this watch was a gift from my wife on our wedding day and they couldn't care less. It was only sent for a new battery and it was returned in a completely unwearable state!

Terrible customer services!
I ordered a parcel for my wife. The wrong address was put on the parcel so it was returned to them by Royal Mail. When I contacted them they told me it had been delivered and refused to accept it had been returned to sender despite the proof of delivery picture showing the parcel on a desk in there warehouse. After emailing them multiple times the manager told me it would be sent back out. A few days later I heard nothing so I contacted them again but was told the warehouse had lost the parcel and it was the last one in stock so it couldn't be sent back out. They promised a refund which has not been received. The jacket is now for sale again on there website for a higher price. Therefore, they lied to me and are now trying to sell it again for more money prior to sending a refund. Seems like a con to me!