BrakeWorld

$753 red Brembo caliper for a CTS_V Cadillac.
Bought in November 2024. Three months later in February 2025
The paint started falling off. While washing the car in March
The paint was coming off while squirting it with a hose. The Brembo letters were rub on letters. EXACT FONT.
It's working but I wonder how old the cups are inside!?
QR code on the outside of the box scans as John Doe. *******212
Had a Brembo sticker on the box. Beware of this company.

Scammers. I ordered some "powdercoated" calipers and rotors from them. Paint started chipping off immediately. Rotors were clearly sprayed with a rattle can and seized the brakes when the paint melted under the pads. AVOID!

Ordered Brembo rotors and received a different brand. Internal Quality Control is definitely bad. Text for follow up with orders is fast but when there is an issue, forget about it. You are lucky if you get a response. Expecting to talk to a customer service rep? You must be dreaming if you expect to talk to one. AVOID this company at all cost.

Fake Car Quest brake rotors being sold as Disc Italia. Even tried sending another set which were hand painted. I should read other reviews first! Lost $1000 (purchase price + return shipping for $350). Empty promises from John Montgomery. Save yourself the stress.

Ordered a "Brembo" Caliper from them and it isn't real.
The Part numbers do not match up.
The paint is chipping off as I take is out of the box.
The "BREMBO" lettering on the caliper are stickers.
The pistons are far different from the actual Brembo caliper.
There are supposed to be two bleeder valves but the one they gave me only has one.
The picture they show is different from what I received.
Lastly, real Brembos come with "Brembo" engraved on the inside of the caliper.

I have been buying from brakeworld for years. The have good quality brake parts and the guys who work there actually know what they are talking about unlike other places where you can here 100 reps in a phone bank who don't have a clue what they are selling. I accidentally ordered the wrong part for my subaru wrx, they exchanged it and sent out the new part without making me pay again! This helped as I was kinda running low on $ at the time. You guys Rock!

Purchased painted rotors (slotted/cross-drilled) and carbon pads. Most problems came from lack of communication - After 3 days of waiting I was told via email that pads/rotors have been "dispatched" from Texas. What I was not told they were going to Brakeworld first, and only THEN they were going to my house. Total time - 10 days. When arrived, both pads and rotors were the correct size and type. However, only a small sticker on one of the boxes stated the paint/coating needs to be removed (sanded off) from the surfaces to be in contact with the pads. My son installed them as they were. Luckily, I found out on a different site these have to be sanded off (that took 30 minutes per rotor). Plus had to sand down the pads now coated with paint. HOWEVER, I believe the parts were as advertised, the right type, and arrived in a reasonable time. My emailed questions were answered within 12-24 hours and with courtesy. I think most of the negative comments have to do with the fact buyers did not understand what they were buying and that the paint had to be removed from rotors before installation. On the other hand, I believe the Brakeworld should make it clearer on their website what needed to be done. Overall, other than lack of directions, it was a positive experience.

Their customer service is HORRIBLE. First we were accused of lying about the defective calipers they sent or that we were incompetent in installing them (which was done at a well-respected auto repair shop-over 50 years in service. Then said to email them and they never responded after SEVERAL attempts. As I pointed out to them- I guess they need the $1400 more than a social worker and gas station attendant do during COVID- despite the fact that they bragged about their products never being defective. Funny, that's not what MANY reviews say that I have read since you ripped us off... Your customer service and your products suck to be frank.

I paid over $500 for the best quality pads and rotors Brakeworld offered recently. I took my 2013 F150 into a mechanic I've been using for years and have always been happy with. I just went on vacation and my brakes were grinding. I took it into a dealership and the mechanic pointed out all the pads were the same... No inner and outer pads. Therefore it created so much friction on the rotors they warped and were ruined. The mechanic said if he were given these pads packaged from Brakeworld he would have installed them too, assuming it should be right since that's how it was packaged. I contacted BW asking for any help considering at this point I'm out around $1100. 00. They only offered a discount on a future purchase. Brakeworld is a company that doesn't take care of their customers and won't make it right for problems they create. I'll never do business with them again.

http://www.brakeworld.com is horrible. I purchased breaks and break lines from them. The break lines did not fit, so I mailed them back as instructed. After more than one year and many calls, John, would not call me back, or give me a refund. Brakeworld's customer service is only handled by John, I could not speak to anyone else. I called the South Carolina Attorney General's office, they were very helpful, but John at brakeworld would not call them either. John is awful, worst customer service I ever had, no response or refund. If you need to call the Attorney General about Brakeworld, the telephone number to John Smith the AG Compliant Analyst is *******224. The investigators office is *******236