Pete S.

Purchased painted rotors (slotted/cross-drilled) and carbon pads. Most problems came from lack of communication - After 3 days of waiting I was told via email that pads/rotors have been "dispatched" from Texas. What I was not told they were going to Brakeworld first, and only THEN they were going to my house. Total time - 10 days. When arrived, both pads and rotors were the correct size and type. However, only a small sticker on one of the boxes stated the paint/coating needs to be removed (sanded off) from the surfaces to be in contact with the pads. My son installed them as they were. Luckily, I found out on a different site these have to be sanded off (that took 30 minutes per rotor). Plus had to sand down the pads now coated with paint. HOWEVER, I believe the parts were as advertised, the right type, and arrived in a reasonable time. My emailed questions were answered within 12-24 hours and with courtesy. I think most of the negative comments have to do with the fact buyers did not understand what they were buying and that the paint had to be removed from rotors before installation. On the other hand, I believe the Brakeworld should make it clearer on their website what needed to be done. Overall, other than lack of directions, it was a positive experience.