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Brainly Reviews Summary
Brainly has a rating of 1.5 stars from 283 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Brainly most frequently mention free trial, answer questions and wrong answers. Brainly ranks 82nd among Question And Answer sites.
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One of the most useless websites Ive ever had the displeasure of using. Wrong answers, pop ups always trying to get you to pay. Brainly is awful, do NOT reccomend.
If I could give zero stars I would. This company is the worst company ever. There was an account setup under my PayPal account and charged a subscription fee. Which I was not aware of until I noticed my account was charged. I reached out to this company via email, SEVERAL times and explained that this was done fraudulently and asked that they refund the stolen money, which they REFUSED to do. They rather have stolen money than to help out someone who didn't authorize this issue.
Hello Melissa,
Thank you for your message.
If you think your card has been used fraudulently, we advise contacting your bank and disputing the charges. They will help you get your funds back and will secure your card to avoid any future unauthorized charges.
If you have any other questions or need assistance, please don't hesitate to let us know.
OH MY DAYS. USELESS SCUMMY GREEDY WEBSITE. Im on an old phone, which means i cant download the latest apps so i just use chrome half the time. I needed help with a question and brainly said it has been solved! Great, but i need to create an account to view the answer, thats whatever. But now they need me to download a damn app i cant download just to see the answer! Bruh i just put my browser in desktop mode, so i could see the answer. Ok, but now i need to view an ad just to see the damn answer. I waste 15 seconds and THAT ANSWER IS BULL$#*! AI THAT ANSWERS NOTHING HELPFUL. The wholeass answer is WRONG and is submitted by a $#*!ing A.I. Omg i hope this website goes bankrupt holy how are you this UNACCESSIBLE and GREEDY. Shameful.
Hello,
Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please email us at contact@brainly.com with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
Watched like 3 different videos and ads it said I needed to watch, and when they finished it just put more, doesnt even work
Hi,
Thank you for reaching out to us with this question.
If you're unable to watch a video ad or if you're blocked from seeing an answer, then it means you've hit your limit for content that you can view with your Brainly Basic plan. The good news is that your limit and numbers refresh on a daily and weekly basis, so we encourage you to continue to check back often.
Our Brainly Plus subscription gives students an ad-free experience and unlimited access to all questions on our site, as well as access to our Verified Answers, which Brainly's content experts have vetted. It's optional to purchase a subscription and access these features. The rest of the content and experience on Brainly, including questions, answers, and social features, continues to be free to access. However, there will be interruptions and restrictions as part of the Brainly Basic plans, and the format may change, in addition to the number of content you can view in a period of time.
We created a subscription option in response to our community's requests. Their feedback on the importance of unlimited content and access to accurate and detailed answers on Brainly was essential. The cost reflects the value our subscribers receive from access to these answers.
While we understand this may be frustrating, we hope this clarifies your question about our ads.
In case of any further questions, please always feel free to reach out to us!
Best,
Brainly Team.
Fed up with students being misled by "expert-verified" answers that are nonsense. Here's an example:
https://brainly.com/question/*******
(3 1 3 6 2 1 5 1)
Worse, there is no process by which genuine experts can provide corrections without paying money.
Hi, Derek!
Thanks for your message.
You can always report wrong content directly on Brainly, and we'll remove this one.
Thanks for helping our Community.
Cheers!
Brainly Team
My son signed up for the free review. He tried the day before it was over to cancel and was unable to. They are refusing to give a refund of $39. You are not able to talk to a human being to dispute this. Unacceptable.
Hello Dena,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to your son.
If you have any other questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team
Very dissatisfie. I asked a question and the tutor wrote to me that he didn't know about that topic and closed the chat. I canceled the subscription and a week later they charged a year's subscription to my card and no one is responsible. So you cancel but they still charge you, it's abuse!
Hello Yelitza,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to you. Also, if you canceled, you should've received a confirmation for it. If you did receive the confirmation that your trial was canceled before it was charged, please forward it to us by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team
This site is full of so many ads it can grind a I9-*******k to a halt, People who fall for the scam of a subscription see repeat charges after canceling the service and do not offer refunds, If you are in need of answers and have no other option don't buy their subscriptions, clear data from this site each time you visit it so it thinks its your first time today and doesn't force you to watch a interactive advert, do not click on any of the ads as they are most likely all scams.
I hope that the CEO of the company behind this wakes up with frosted flakes in their bed, bread full of staples and they get a bedbug infestation.
Hello,
Thank you for taking the time to share your comments with us. Please note, however, that we have zero tolerance for disrespectful and aggressive language, and we would appreciate polite communication.
Our Brainly Plus subscription gives students an ad-free experience and unlimited access to all questions on our site. Our Brainly Tutor subscription offers on-demand tutoring support. Once canceled, any subscription is active until the end of the plan, but it does not auto-renew.
If someone is not interested in our subscription, they can continue using Brainly Basic. Thanks to ads, the content within this plan is free to access. Note that your personal browsing history can affect the ads you see on any website.
If you have any questions, please always feel free to get in touch!
I would have given 0 if possible. $#*!ed owner and website. Such bloody clowns i have never seen in my life istg. These bluds need to stop putting ads for every question
Hello,
Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please email us at contact@brainly.com with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
I started my one week free trial to help me study for a test, I didn't find their services to provide for my needs, so I canceled the FREE trial in literal minutes after I had started. 3 days later I see I had been charged $40, and will be disputing this. This is not *******@Brainly.
Hello Tyler,
Thank you for contacting us.
No previous cancelation attempts have been recorded on our end. You would have received an email with confirmation if your subscription had been canceled.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to you.
If you have any other questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team
Horrible. They charge you without your knowledge. I've canceled before and got charged $40 FOR THE SECOND TIME. Refunds aren't possible and even if I was aware of the charges I was receiving, this website does not give great service anyway.
Hello,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Please note that we send expiration reminders when the subscription is about to renew. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you.
If you have any questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team
I have been using Brainly since middle school(I'm a junior now) for almost 12 years. All the time I have used this website I have never run out of "limits" before until today. I only searched three questions; on the fourth, I got the "no more daily limits". On a daily, I ask more than 10 questions max. This might be an update or something and just another way to convince you to get Brainly Plus but I refused to pay for incorrect answers. I might as well pay for a irl tutor. On the other hand, I wouldn't recommend Brainly to be used to study/find answers because the answers are mostly 50 out of 100 incorrect, or the answer doesn't even relate to the question that was asked.
Hello Kentasia,
Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please email us at contact@brainly.com with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened while you were using Brainly.
Cheers,
Brainly Team
Not only is the customer service horrible, they will charge you without your consent. Even if you cancel before the seven day trial, they will still charge you and then refuse to refund you your money. Plus it's not even helpful for the material I need to study. A waste of money
Hello Kallista,
Thank you for your message.
Brainly is an online platform for students, parents, and teachers. We offer a lifetime free Brainly Basic plan, as well as paid subscriptions, so that our users can choose the option that best suits their needs.
While we’re sorry you missed the timeframe to cancel your plan free of charge, and we understand it might be a disappointing experience, we must emphasize that our policies are stated explicitly in our Help Center, Terms of Use, and email communications sent to kallistalins123@gmail.com.
I have reviewed the correspondence and can confirm what our representative has already explained. Unfortunately, we will not be able to process a refund.
We do our best to communicate clearly and transparently, and cannot take responsibility for not following the procedure on the user’s end.
Should you have any further questions, please do not hesitate to contact us.
Best,
Brainly Team
I read a "confession" story that looked really interesting from a pop up teaser. I had to make an account and log into Brainly to read the rest. It was not a real story just a "teaser" that got fake "analyzed" as "literature" on the website. It was intended to lure me to join. It wasted my time and made me realize how irresponsible, disrespectful of our time, intentionally misleading and dishonest, and uncaring those looking to make money on the Internet can be. There's better ways to make money and more fulfilling ways to live one's life. Their so called "academic help* seems extremely irresponsible as well. I'm also a teacher and... No thanks. Do not use this site.
Hello,
Unfortunately, we could not locate your email with this review/message by only using your name here. If you prefer, please email us at contact@brainly.com with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
Be careful with your credit card information. Brainly auto-renews your subscritpion withoutyour concent and refuses to give refunds. Buyer Beware!
Hello Robert,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Please note that we send expiration reminders when the subscription is about to renew. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you.
If you have any questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team
This website has one goal, and that is to take your money. They will have you register for a free trial, then they will charge you $39 regardless of when you cancel. Horrible website.
Hello Todd,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to you.
If you have any other questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team
I put under 13 when I was signing up because I am 12 almost 13 and then it said I have to be 13 so I put 13 then it wouldn't let me sign up and it is a useless app the worst I ever used!
Hello,
Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please email us at contact@brainly.com with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
For everything, you have to have this brainly plus. Its costly, and the ad alternative doesn't even load.
Hello Samantha,
Thank you for contacting us.
If you don't wish to purchase one of the Brainly Plus subscription plans, you may still use Brainly with the free Brainly Basic plan.
While there may be interruptions and limits to the amount of answers you can see in a given time period, you will still be able to utilize all our gamification and engagement features available while you wait for your limits to reset.
If you have any other questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team
Take this with a grain of salt, I've never made a brainly account nor asked a question. I've only used it to help me on questions I have difficulty seeing. It's great for getting help on a single confusing question. Only issue is you get to see one answer every 30 somewhat minutes, so use incognito. Brainly is bad, financially. Your perfectly fine using other Q&A websites, such as Quora, or just learning the question by Khan academy, or by the millions of other websites. And you don't really learn how the question works, more like an answer, so if brainly doesn't have a answer for a certain question you don't know, your dead meat. Brainly is bad, morally, since it's just cheating. You put your exam there, some "teachers" give you answers, and you go with an A+. Try that while taking finals... you can't, so actually learn and use brainly as a little helping hand. Information should be generally free, and education especially. Blown up with advertisements, just another greedy company made by 2 college dropouts trying to make a living of this "education" website. It's not even a.edu website, it's a.com website! Use brainly to check answers or to quickly get an answer to a confusing question. Don't try making an account. Don't cheat your entire test. Don't try to ask an question, ask Quora or something.
Hello,
Thanks for your message.
Brainly is a community-driven platform for students, parents, and teachers to go from questioning to understanding by sharing their knowledge. At Brainly, we believe that students learn best by collaborating and working together. That’s why we created a platform that allows users to ask and answer academic questions, providing clear explanations of how to solve homework problems so that they can learn while completing their school assignments.
We offer a lifetime free Brainly Basic plan, as well as paid subscriptions so that our users can choose the option that best suits their needs.
Brainly Plus subscription gives students an ad-free experience and unlimited access to all questions on our site, as well as access to our Verified Answers, which Brainly’s content experts have vetted. It’s optional to purchase a subscription and access these features. The rest of the content and experience on Brainly, including questions, answers, and social features, continues to be free to access. However, there will be interruptions and restrictions as part of the Brainly Basic plans, and the format may change, in addition to the number of content you can view in a period of time.
Users of Brainly are asked to use our platform responsibly and follow our Honor Code. If someone violates our academic integrity policies, our in-app reporting allows our Moderators and Admins to detect and remove such content from Brainly.
We also work closely with teachers and educators to ensure that Brainly is a safe and productive learning space for our community.
If you have any other questions, please always feel free to get in touch by sending an email to contact@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team
They are unrelenting when it comes to trying to get a refund. The minute they charge you, they will not refund you even if you never used their service during the trial period. They state that they'll remind you right before you are charged but that isn't the case.
Hello David,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to you.
If you have any other questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team
From the business
Brainly is the place to learn, for students, by students. The world? ۪s largest social learning network, Brainly.com and our Brainly app bring high school and middle school students together to make learning outside the classroom highly engaging, effecti...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, and thanks for your message.
If you don't wish to purchase one of the Brainly Plus subscription plans, you may still use Brainly with the free Brainly Basic plan. Whenever you find a wrong answer, you can always flag it so our moderators can check and correct it if necessary.
If you have any other questions or comments, please always feel free to get in touch by sending an email to contact@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team