Brainety Reviews Summary
Brainety has a rating of 1.5 stars from 316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Brainety most frequently mention credit card, customer service and monthly subscription. Brainety ranks 76th among Educational Games sites.
Do not pay for anything, they are scammers that will turn on recurrent payments without noticing you and then refuse to return. For some time I didn't even know that I'm subscribing them. I used it maybe once for the IQ test and now they refuse to give me refund even though they know I didn't used it.
I recently took an IQ test advertised in Brainety.com at a cost of $2.16. However, upon completion, I was prompted with an offer for a bonus that appeared to be complimentary. Unfortunately, upon selecting it, I was charged an additional $14.90 without clear disclosure. Moreover, the initial $2.16 charge seemed to have been applied multiple times. But multiple transactions are not accounted in the invoice issued. To exacerbate matters, the avenues provided to contact their support team seem to be inaccessible. The page containing account information raises suspicion about the legitimacy of the IQ test, and their misleading actions have left me wary of their integrity.
In response to the concern of potential unauthorized automatic payments, I took the precaution of disabling all banking connections associated with PayPal and subsequently blocked my credit card.
It's important to be cautious with online IQ tests, especially those from lesser-known websites like brainety.com. It's wise to research and ensure the credibility of the platform before engaging with such tests to avoid potential issues or misleading practices. Thank you for the heads-up!
"UABREBILITA" is the name of PayPal handle associated with Brainety.com.
I've attached the proof below, the invoice issued by Brainety.com and the credit card statement from my bank. Amounts shown from my bank side is in Indian rupees (₹INR).
Hi Sarath,
We apologize for any inconvenience this situation has caused you.
We will investigate this issue as soon as possible.
If it's not too much to ask, could you please provide the following information? This allows us to see and check the details of your order:
-Email address used to place your order
-Order number
-Full Name
Please notify us at support@brainety.com so that we can resolve your issue as soon as possible.
Thank you for your patience, and we patiently await your response.
Customer Support at Brainety
I paid for the IQ Test and then I was charged for a subscription I wasn't aware AND couldn't find on my account on their website. I sent an email in the hope they answer it but I doubt they'll refund me. It's abusive and not transparent at all. It's pure scam, run away of it. I wish I had read other reviews here before paying them a single penny.
Dear Felipe,
Thank you for bringing this matter to our attention. We would like to request your assistance in verifying your recent order. In order for us to help you, we kindly ask that you provide us with the following information:
-Email address used to place the order
-Order number
-Full name
Once you have this information, please send it to us at support@brainety.com. We appreciate your prompt response and thank you for your patience and cooperation.
Best regards,
Customer Support at Brainety
Do not pay for anything, they are scammers that will turn on recurrent payments without noticing you and then refuse to return.
Worst scammers around
Hello Carlos,
We’re really sorry to hear about the unpleasant experience you have encountered.
Let us take all necessary actions to resolve it.
Please provide us with the following information:
Email address (used while ordering)
Order number
Complete name
As soon as you have the information above, please provide it directly to us via email at - support@brainety.com one of our agents can help you with your concern.
We greatly appreciate your patience and eagerly await your response.
Kind regards,
Customer Support at Brainety
They subscribe you automatically when purchasing a product without clear information about it. They refuse to refund. Scam
Hello Montse
We’re very sorry that you’re unhappy with your experience with our product.
If it's not too much to ask, could you please provide the following information? This allows us to see and check the details of your order:
-Email address used to place your order
-Order number
-Full Name
Please notify us at support@brainety.com so that we can resolve your issue as soon as possible.
Thank you for your patience, and we patiently await your response.
Kind regards,
Customer Support at Brainety
I paid just over $2 for an IQ test. The next thing I know, $38.80 is taken from me through PayPal for the "renewal" of a subscription I NEVER signed up for. It's obvious they know what they're doing, and I'm honestly getting pretty tired of this kind of predatory crap.
Hi Robert,
We apologize for any inconvenience this situation has caused you.
We will investigate this issue as soon as possible.
If it's not too much to ask, could you please provide the following information? This allows us to see and check the details of your order:
-Email address used to place your order
-Order number
-Full Name
Please notify us at support@brainety.com so that we can resolve your issue as soon as possible.
Thank you for your patience, and we patiently await your response.
Customer Support at Brainety
I bought an IQ Test for U$2.16, and a week later, with no notice or agreement from my side, they charged my paypal with U$38 for a "subscription" I did not signed for.
This is just a scam or fraud.
They just charge you and send you an email afterwards.
Don't buy from these scammers.
Hello, German,
We're sorry to hear about your negative experience with us. We understand that you had a difficult time, and we want to do everything we can to make things right for you.
We would be pleased to go over the specific situation with you in greater detail so that we can better understand what happened and how we can improve in the future.
Please contact us by email at support@brainety.com.
We are dedicated to providing exceptional customer service and eagerly await your feedback. Thank you for your understanding.
Kind Regards,
Customer Support at Brainety
I paid $2.00 for an IQ test in which I did not sign up for any subscriptions, I "paid" the $2. Then within a week, I was in the shop buying food for the kids and there was not enough money in my account to pay for food. I keep a certain amount in my account every week for food and for rent. Brainety took approximately NZ$68 from my account without my permission. I never agreed to this amount being removed, nor was I aware of any subscription. I complained via email only to be told I would not be getting a refund. As this is theft, I am pursuing it further. First call of action is my bank is aware of them, and they will be pursuing them for a refund after 10 days. As I am aware of my rights with a criminological background, I will be taking this matter further if the money is not refunded. I will also be sharing this particular page with the police in the near future. No one else should be scammed like this. There are people like myself trying to get through a cost of living crisis. This is a crime...! A photo of what I was meant to (ONLY) be charged is included. Yes I got an invoice for that. I will be contacting Lithuania police as well.
Hello, Jamie.
We're sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please provide us with the following information:
Email address (used while ordering)
Order number
Complete name
As soon as you have the information above, please provide it directly to us via email at - support@brainety.com one of our agents can help you with your concern.
We’re committed to providing excellent customer service and are looking forward to hearing from you. Thank you for your patience.
Best Regards,
Just start invoicing without mentioning any price in site whatsoever. This is pure internet scammer mentallity.
Dear LS,
We understand the inconvenience this situation has caused you.
Rest assured that we will look into this problem as soon as we can.
If it's not too much to ask, may we ask you to provide the information being asked below? This lets us see and check the details of your order:
· Email address you used to place your order
· Order number
· Full Name
Kindly contact us at support@brainety.com to let us know, and have a quick resolution regarding your concern.
Thank you for your patience, and we can't wait to hear back from you.
Customer Support at Brainety
I payed by paypal 2.16$ for the result of an IQ test.
After a week or they sent me a mail that I was charged with extra 38.8$ for a monthly subscription that I was never agreed upon. I checked all the mails they sent me and there was no information about any upcoming subscription. I never logged in to their site nor have I ever activated any account.
I contacted them to ask for a refund. They said they were sorry to cancel my subscription but they were keeping my money….
As I see in multiple sites I am not the only one who's been scammed by those people.
Hello George,
We’re really sorry to hear about the unpleasant experience you have encountered.
Let us take all necessary actions to resolve it.
Please provide us with the following information:
Email address (used while ordering)
Order number
Complete name
As soon as you have the information above, please provide it directly to us via email at - support@brainety.com one of our agents can help you with your concern.
We greatly appreciate your patience and eagerly await your response.
Kind regards,
You request a single report, and they automatically put you on a monthly subscription plan. This is not mentioned anywhere in their communication. Their page does not offer any means to cancel or manage your subscription. This site should be closed immediately.
Dear Peter,
We understand the inconvenience this situation has caused you.
Rest assured that we will look into this problem as soon as we can.
If it's not too much to ask, may we ask you to provide the information being asked below? This lets us see and check the details of your order:
· Email address you used to place your order
· Order number
· Full Name
Kindly contact us at support@brainety.com to let us know, and have a quick resolution regarding your concern.
Thank you for your patience, and we can't wait to hear back from you.
Brainety Customer Service
So basically you have to pay to get the test results. Once you pay, they automatically enroll you in a subscription (even though you choose not to) and you are not informed by any means about it (they argue its in their terms and conditions - if you read them). The only way to cancel the automatic subscription is if you explicitly email them requesting cancellation within 2 days of first payment otherwise, after a few days your account is charged automatically (i got bill of 80 usd few months back) and its almost impossible to get the money refunded (i didn't get mine after repeated disputes via paypal)... also if you try to warn others on Facebook or other social media, your comments get deleted by them which means its pre organised scam and not that they are not aware of their scamming practices. I hope they get banned...
Hello Arv,
We’re really sorry to hear about the unpleasant experience you've encountered.
Let us take all necessary actions to resolve it.
Please provide us with the following information:
Email address (used while ordering)
Order number
Complete name
As soon as you have the information above, please provide it directly to us via email at support@brainety.com so one of our agents can help you with your concern.
We greatly appreciate your patience and eagerly await your response.
Best regards,
I used a trial period and cancelled the subscription, they then deducted $80 from my bank account and an additional 8.7$. No invoice.
This is theft!
Hi Jamie,
We apologize for any inconvenience this situation has caused you.
We will investigate this issue as soon as possible.
If it's not too much to ask, could you please provide the following information? This allows us to see and check the details of your order:
-Email address used to place your order
-Order number
-Full Name
Please notify us at support@brainety.com so that we can resolve your issue as soon as possible.
Thank you for your patience, and we patiently await your response.
Customer Support at Brainety
This site provides elaborate IQ tests and they never give you any of the results or scores - unless you hand them over your credit card information. They dont tell you that they are offering a paid service before taking the elborate test.
Hello, Wilmark.
We're sorry to hear about your negative experience with us. We understand that you had a difficult time, and we want to do everything we can to make things right for you.
We would be pleased to go over the specific situation with you in greater detail so that we can better understand what happened and how we can improve in the future.
Please contact us by email at support@brainety.com.
We are dedicated to providing exceptional customer service and eagerly await your feedback. Thank you for your understanding.
Kind Regards,
Customer Support at Brainety
Their "certificate" isn't worth the paper it is printed on, this is just a money making scam. Firstly, proper IQ tests are more than just a series of spatial awareness tests which is all the test here is. Secondly, IQ is always normalised against age, at no point was age even mentioned. I would have given a zero star but unfortunately 1* is the lowest you can give.
Hello Richard,
We apologize for any inconvenience this situation has caused you.
We will investigate this issue as soon as possible.
If it's not too much to ask, could you please provide the following information? This allows us to see and check the details of your order:
-Email address used to place your order
-Order number
-Full Name
Please notify us at support@brainety.com so that we can resolve your issue as soon as possible.
Thank you for your patience, and we patiently await your response.
Customer Support at Brainety
Being able to process information quickly means one able to analyse and understand information more easily, and get things done faster.
Hello Lalu,
We are sorry that you feel you had less than a 5-star experience with our product. We'd appreciate it if you'd tell us more about your experience by emailing us at support@brainety.com.
We value your trust and regret that you were disappointed. We want to make it better for you.
Kind regards,
Customer Support at Brainety
Paid for a test and then had credit card for charged 79 USD the next month. SCAM - do not sign up for any test. Would rate it zero
Hi GN,
We apologize for any inconvenience this situation has caused you.
We will investigate this issue as soon as possible.
If it's not too much to ask, could you please provide the following information? This allows us to see and check the details of your order:
-Email address used to place your order
-Order number
-Full Name
Please notify us at support@brainety.com so that we can resolve your issue as soon as possible.
Thank you for your patience, and we patiently await your response.
Customer Support at Brainety
Took a test from Facebook for fun and then at the end they tell you to pay a small amount. Having spent the time doing the test, I paid that initial fee for the results. It gives you the IQ test results (basically the number) without anything else. No analysis or explanation of your intelligence types which is the least any IQ sites will do nowadays. The worst is that after you do that initial sign up, they automatically charge you hefty subscription fees without letting you know until you cancel. And each monthly subscription fee is around 80 USD. Tried disputing with PayPal and no results. Was told the transaction was processed correctly, if that even means anything.
Dear Tuesday.
Thank you for taking the time to provide comments on this site. We make every effort to keep our customers satisfied in all respects. We sincerely regret your negative experience with us.
We'd like to learn more about this so that we can address it and improve our services. We'd also want to give a solution as soon as possible if you could contact us through the following channels:
support@brainety.com or https://brainety.com/contact
Thank you for your patience.
Brainety Support Team
They took a £79 subscription without my permission, & I am struggling to get it back. They are crooks. See screenshots of other bad reviews
Hi,
We sincerely regret any inconvenience this incident has caused you.
We will look into this as soon as possible.
Could you please provide the following information, if it's not too much to ask? This allows us to examine and verify the following facts about your order:
-The email address with which you placed your order
-Order reference
-Complete Name
Please tell us at support@brainety.com as soon as possible, so that we can rectify the situation.
Thank you for your patience, and we look forward to hearing from you.
Brainety Support Team
I paid $25 to receive my iq score results and more than a month later I had $126 automatically taken out of my bank account via PayPal.
It did not give me any noticeable indication that I would receive this fee and I am very disappointed and shocked by the charge.
Hello Ben,
We apologize for any inconvenience this situation has caused you.
We will investigate this issue as soon as possible.
If it's not too much to ask, could you please provide the following information? This allows us to see and check the details of your order:
-Email address used to place your order
-Order number
-Full Name
Please notify us at support@brainety.com so that we can resolve your issue as soon as possible.
Thank you for your patience, and we patiently await your response.
Customer Support at Brainety
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there, Kristýna.
We apologize for your poor experience with us. We recognize that you have had a terrible time, and we want to do everything in our power to put things right for you.
We would be delighted to discuss the exact scenario with you in greater depth so that we can better understand what occurred and how we might improve in the future.
Please send an email to support@brainety.com.
We are committed to providing excellent customer service and look forward to hearing from you. Thank you for your patience.
Thank you very much,
Customer Support at Brainety