BradfordExchange

I ordered the diamond dog pendant with movable legs and tail. What a piece of junk! It's incredible small, you'd need a magnifier to see the diamond on the attached heart that says "I love my poodle." I ordered this for my friend for Christmas. It's in a cheap pouch in a cheap box, wrapped in a piece of wadded tissue. It would be embarrassing to give it to her, she'd never believe I spent more than five or ten bucks for it! They charged an incredible amount for shipping, and it arrived in a small white plastic envelope that couldn't weigh more than 2 or 3 ounces. If you're looking for cute jewelry, look elsewhere. This is a rip off.

I made a purchase unbeknown that I was signing up for a monthly charge. I was told to return the item and I would be refunded. Tracking says that they received it, but Bradford is saying they hadn't. They will not refund me. This company is one big scam.

I send for them this email and I hope they will stop bothering me with bills or cut my money for fake orders from them...
To whom.
I did one order in May the amount for it 9.99 it was royal coin and I received, after that I found you cut from my credit $22.47 for order I didn't do it ( box collection and extra coin) and I said fine because you cut it already, after that I inactivate my credit to stop use it from you because you cut the money without any order from me, now you start send to me the bill ( $22.47) to my post mail address for another order I don't know anything about it. For now any orders you made they are not under my responsibility because I didn't order nothing after my first order so please stop send any bill for me because it's shame for a good website to take money from the customers with fake orders from you. I hope you will cancel anything you made

This is the second year I ordered the same item. I receive an email to order this item it states it will be in before Christmas. I ordered the item 2 days later I checked my account and I'm now told it will not be delivered until February. They do nothing but lie. I even called them prior to finding out that it would be here in February and they still told me it was expected before Christmas. Do not order from this company. This is nothing but false advertising on their part.

They charge S&H for each item! But send in the same box. The customer service department forgot that they are customer service workers and need to humble themselves. You pick up a phone and answer reviews you aren't that useful to society so act your wage!

1. Customized jacket shipped from Ontario 2 Nov 2021 arrived SK 21 Nove 2021 Returned to shipper because of incomplete address. Efforts to track package next to useless. Getting a tracking number from the company next to useless. Finally got in touch with company gave them the correct postal code. Item was re-shipped! Dec 2021 with original label with wrong code. Arrived back in SK15 Jan 2022. Fortunately the local postal outlet in SK corrected it. We had bugged them so many times they recognized the name. Coat is okay but has a faulty zipper that sticks.
2. Ordered an RCMP cuckoo clock the beginning of November,. No trace of it after 6 weeks. "pulled" a tracking number out of a very nice customer service which recorded a completely wrong item as have been delivered to MN in the USA. Tried again. Customer service could find no trace of the item. Declared it lost in transit. Was going to refund the $ or replace it. Before we started the refund process the item arrived in late December.

I bought an "electric train". $167.00, when it came it was NOT electric, it was completely made of plastic, then they took another $151 out of my account because they said it was "a collection". Total garbage!

Ordered 1 John Wayne coin, the price shown was 19.99 when I finally received the coin they charged a total of 38.96. It was cheap looking but I decided to keep it to avoid return hassle. I received another coin the next month so I called them after an hour I learned it was a collection and I wasn't notified at the time of
purchase. I cancelled the rest of the collection but still had to pay. I ended up paying 467.52. This company sales cheap junk for outrageous prices then tricks you into buying a 12 month collection that you didn't even want. Horrible Company! 1 star with BBB!

They sent me a flyer in the mail saying I'd receive a free coin if I filled out a form and sent it back. It said I'd only be charged if I wanted anything extra like a stand. I got just the coin but they keep sending me a bill for $50 for a coin that was supposed to be free.

I ordered back in February the Super bowl shot glass collection. I authorized my payments to be broken into 2 per month ($34.97). My first payment was taken beginning of April, next was beginning of May. No shipment. Called it was on backorder. Finally got 1st (of 10) shipment in June. Nothing again until end of August, then charged me full amount (69.94) instead of instalment (34.97). I let it go, got shipment then in end of September charged full amount again ($69.94), then charged again two weeks later 10/7/16 again full charge 10/25/16, now once again 11/7/16. So I've paid $279.76 in past 6 weeks where I should have only paid half that... I'm being over charged and I have contacted the company 5 times for problems. I'm tired of this and they won't help. Now I have to get a hold of paypal and my bank to not authorize anymore paymen's since they just take when they want to!

I used to love BE! Their customer service used to be a 10/10...now it's gone to sh*t. They charged me for something I didn't order and now trying to get a hold of them via phone takes FOREVER! I was waiting to get a hold of someone for almost an hour! And when I did get a hold of them, we "disconnected" and then I had to wait almost thirty minutes again to get a hold of someone else...when I do get a hold of someone, they are very nice and usually solve my issue. I still love their items, just be careful if you order something in a collection- they will charge you for it.

Today I got a notification from my bank,. That Bradford exchange took out money from my account without me buying anything, it said rewards fee which I never authorized, I'll never buy from these theives again

Dont buy from Bradford exchange, I ordered from Bradford exchange and they said my credit card was declining so I gave them another card, I ended up getting charged for a single item on both cards. Then they sent me six more items I didn't want and charged both my cards. I called them several times to get them to stop charging my cards and stop shipping items I didn't want but ended up having to file a dispute with both credit card companies and get both cards turned off to stop the charges. I ended up being sent seven items and charged fourteen times when I only wanted one item. I sent most of the items back and they refunded my credit card companies but now there sending my bills for items I have returned. This has been dragging on trying to straighten this out for six months.

Placed an order where they committed to a 5 week delivery window. After 5 weeks, with no notification they changed to over 10 weeks. Can not get ahold of a human being to ask why. Do not buy from this company. It is a scam!