I've been the highest bidder on 3 lots. The seller, "accepted" my bid on one lot, but didn't add their bank information so that I could pay. The other two just let the bids time out. With this company, even if you win, the seller can refuse your offer without recourse. At least with ebay, they have to pay to list and relist which encourages them to list at a price they're willing to accept. I've wasted my time watching, bidding, and winning all for nothing. It's not like there's a reserve or anything, you're just ignored. I doubt I'll ever see the lot that was accepted.
I bought a "Heal" box for a friend who had surgery and timed the order based on their 3-6 day deliver time. It's a lie and ruined the gift. Ordered a week ago and it I still hasn't arrived - not scheduled for another 2 days. I will never order from them again. Wasted money. Wasted opportunity.
My lot was missing 246 pieces, I tried to call and no one EVER pick up the phone at any time.
I sent an emailed to report the missing items and they reply to confirmed receiving the email, yet they charge the delivery fees in full and never issue refund yet.
Very bad first experience.
Hello Magda,
My apologies for the delayed resolution on your order with the missing units. I see that we did refund you in full for the missing items along with the shipping cost for those products. Thank you for your patience in working through the issues.
If there is anything else we can do to help, please don't hesitate to reach out.
Thank you!
BoxFox
Made a big purchase. 15 boxes of damaged goods arrived. According to Boxfox website you can reconcile damage goods. How convenient when their website doesn't let you reconcile the damage goods. SO only other thing is to do is call the company. No one will answerve the phones. Left several messages but no one will call back. Sent emails with read receipts. Yes they read them but no replies. Sent pictures of damaged goods but no replies. But yet the company will keep charging your credit cards. I got $5000. 00 dollars worth of junk that needs to go to the dump. This stuff was not damage through shipping either. It was pack and shipped this way. This company is a scam watch out. Further investigations to continue.
Whoever designed the Website needs sacking... The whole listing process is TOTALLY designed around a UPC number... We all know that these numbers are unreliable as hell... My registered UPC's get ripped off and copied all the time, so they must know this...
When listing products, they show other products and there is no way of rectifying this... So I asked the company to manually upload MY products and images... Which they cannot do, apparently...
So as a Seller, you know your products, and yet you look at what you are selling, it's not yours... it's someones else products... No wonder they get such bad reviews from buyers complaining that they get different products from what they ordered...
I had a few successful sales so far. Seller are asked to set a reserved price. If the highest bid is higher than your reserved price, it will be accepted automatically. Seller doesn't have to sell if no bid is higher than the reserved price. I usually set my reserved price close to the appraisal value. If a bid is not higher than my reserved price but very close, I always accept it. There are some unreasonable bidders sometimes: for example I have a lot with appraisal value of over $1,000, I set the reserved price $800, and a buyer bid $80, of cause I rejected it without counteroffer, why bother! I just relist and patiently wait for a reasonable bid. Overall good experience.
1st order: two curated boxes, seamless transaction.
2nd order: same
Last Order: $22 for longer than two weeks to arrive shipping.
These are near or over $200 boxes and they take ZERO responsibility FOR THE DELIVERY SERVICE THEY USE. No refund on shipping. No returns allowed.
So yeah, your money is DEFINITELY better spent elsewhere. Loved that they are women ran, but with women like that, one can see why men dominate the world. Customer service folks, the difference between my business of 4.9 out of 711 Google reviews and this witch business has under 2 on here and zero on Google. Deuces!
The BoxFox marketplace provides retailers a better way to sell underperforming merchandise and get cash to reinvest in top performers. Our technology solution connects retailers with thousands of wholesale buyers and generates new demand for their products. Retail buyers can now purchase with greater confidence knowing they have a solution for aged inventory.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashley, we apologize for the delay in the seller adding their bank account information to the order. Normally sellers add their bank info immediately after the order is accepted but this particular seller took an extra day. All our sellers do indicate an asking price on each lot. If you win the auction and exceed their asking price, you're guaranteed to get the lot. On BoxFox, the seller has the ability to reject offers that fall short of their asking price. This enables us to attract many more sellers to the platform and sellers often end up accepting offers that come close to their asking price. In the case of your two lots that timed out, both offers were well below the seller's asking price so they declined to respond to your offer. We understand that counteroffers would be a great addition to our platform and are currently working on adding that functionality. I'll reach out to you directly and help resolve any remaining questions or issues. Thank you for your honest feedback!