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BoxFox Questions & Answers

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Here’s what consumers have asked with answers from BoxFox staff and previous consumers.

2 questions answered
50% answered in 1 day
Answer:

Hi Shakeel, BoxFox does not physically handle any inventory - the products are shipped directly from the seller to you. We do offer several steps in the process to protect you, though. Once you receive the inventory, you have 3 full business days to review all the products. You're able to receive refunds of up to 100% off for any damaged or missing units. During this review period, BoxFox holds your money in escrow until you've verified that all items are genuine and in the condition you expected. If there ever was a situation where items were not genuine, you would be fully refunded for the purchase price of those items and the shipping cost would be refunded to you as well. In summary, we offer the escrow and 3 day review process to protect you as a buyer in the event that products aren't in the condition you expected. If you have any further questions, feel free to reach out to us at support@boxfox.co or call us at 317-238-3433. Thank you! Josh Cunningham BoxFox 317.238.3433

By Joshua C.,
Answer:

Hi Charles, thank you for reaching out. You can learn about the entire process of using BoxFox here: https://boxfox.zendesk.com/hc/en-us. You're never obligated to sell inventory on BoxFox unless the highest bid meets/exceeds your asking price. If you complete a transaction on BoxFox, we take a 5% commission and you receive the rest. Josh Cunningham BoxFox 317.238.3433

By Joshua C.,

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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