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The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
Book was in soo good quality when I received I'm very satisfied with what I've got and the price for the rent was also very affordable.Book was almost like a newly purchased book!
So happy and the best quality
Order arrived quickly and in exact condition as described
Thank you for your support! We really appreciate it! - BooksRun Team
V excited by the books i bought and i think this a lovely site with a lovely logo (unrelated i just think it's cool). You got me lore olympus! Yay!
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
I'm very pleased! The book arrived early and undamaged!
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
My book was delivered quickly in great condition. This site was easy to navigate and I will be using this site for my future classes.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Thanks Booksrun is exceptional. I love Booksrun. No other book company like booksrun. One of a kind. Boomsrun!
We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
I ordered two books from book run. The price was fair and the service was quick. Books were in excellent condition
We are glad to hear that you are happy with the item received! - BooksRun Team
This seller was swift in getting the book out. Faster than my expectation. I will order again!
Book was in perfect condition for a used book-hmm (another star)
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
50 year old movable pop-up book arrived as if it was just taken off the shelf in 1972.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Easy,fair,fast.dont have time to waste waiting for my money.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
Good experience, easy experience. Easy to print label and ship off, payment quick.
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
Every encounter has been met with great customer service and lightning fast shipping. Thank you very much.
We are so happy to be of help to you! Hope to work with you again! - BooksRun Team
Product was delivered in a timely manner, in good condition.
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
Very fast shipping, item exactly as described. Thanks!
You are so welcome! Hope to see you again among our happy customers! - BooksRun Team
Solid purchase all around, no issues, would use this seller again
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
Everything went as smoothly as possible. Quick response
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
The book arrived on schedule, packed well, and as described. Would so business again.
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
BooksRun is very honest. They always give me the price as promised.
Thank you for your support! We really appreciate it! - BooksRun Team
My book was delivered fast and in the condition the company said.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. There are two payment options: check and PayPal.
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. We provide a prepaid shipping label you can use when a buyback order is placed.
Answer: I got mine way early. It said I would receive it on July 9th but I got my book on July 5th! I am so pleased with my experience with Booksrun.
Answer: Hi, Daniel! Could you please provide me with your order number so I could update you on the status of payment? Looking forward to hearing from you soon:) Best regards, Arthur Customer Support Team
Answer: Dear Cindy, Please enter ISBNs in our search line on the main page to see the quotes for the books to proceed. Or, you may use our BooksRun app where the barcodes may be scanned properly, and thus, quotes will be identified. We do provide prepaid shipping labels for buyback orders. Please follow the instructions carefully to ship books to us for the payout. For more clarification, please do not hesitate to contact us promptly for assistance. We are always here for you. Warm regards, BooksRun Team
Answer: Dear Peyton, thank you for contacting us. It appears that FedEx made an attempt to deliver to us outside of our working days/working hours. The redelivery request is usually submitted for either the next day or the first business day, thus, we look forward to receiving your package. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Best regards, Booksrun Team
Answer: Dear Taylor, for our buyback orders, we have two methods of payment: by check or via PayPal. Best regards, Booksrun Team
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team