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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
Selling my books back with Books Run was a seamless process and I received my check in the mail very quickly after shipping the books!
Prices are great. Book in excellent condition. Arrived promptly.
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
Not only did the book come in the expected condition and in a timely fashion, but it also had an unexpected option to sell it back when I was done. I don't know if I will or not, but what a great was to keep things in circulation. Bravi.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
I have always been paid in a timely and efficient manner
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
A great book, in good condition, at a great price! No shopper could ask for better! It arrived quickly and well packaged. Thank you for a good shopping experience!
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
Hassle-free transaction. Book condition as described.
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
The book I got from BooksRun was beautiful and wrapped so securely that it was not harmed at all in the shipping process! Good job!
We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
Book inside smelled of strong perfume. Wrote to advise them, no response.
Can't even read book without going into a sneezing fit.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for the resolution. - BooksRun Team
I mailed out my books and received my check in about 2 weeks. Very fast and easy. There was no question about the quality of my books since they were brand new and never used.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
Book was shipped and arrived quickly in very good condition.
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
It is always a pleasure ordering from BooksRun. The books are exactly as advertised.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
Received shipment when expected and product was as described.
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
Not really anything else to say...won't shop with them again
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for the resolution. - BooksRun Team
Everything just as described and no surprises. Great! Thank you!
You are very welcome, Deborah! It was such a pleasure to do business with you! - BooksRun Team
It was very easy to use and all I had to do is print out a label,and pack them up drop off at the post office and wait for the money to be deposited into my account.
I will definitely use again
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
The book did arrive quickly, in a good package and was in the great condition as it was described in the website.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
Easy and it was what they said it would be. Came on time. Thanks, Jim
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Great experience and highly recommended. Service was fast and reliable
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
Fast shipping and delivery. Better than described, book looks new, well taken care of. Always Recommend
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
I received my books promptly, no problems! Still confused on where to locate the return label for when my rental period is over.
We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! Please contact us via email, chat or phone to resolve any issue regarding your order. - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team