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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
It was very Fast delivery and good condition of the book.
I stumbled on BooksRun while cleaning out some books before moving. The quote process was quick and simple and receiving a prepaid label made the shipping process painless. If I had more books, I would definitely use BooksRun again!
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
Books came pretty quick & in great condition. Will definitely be using this site again. Prices are way more fair than other rental sites
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
I reached out to Booksrun weeks after part of my order was received as one of the books never arrived. In fact, the tracking shows the label was created but the book is still waiting to be sent! I still have not received a credit for the book that I paid for and never received.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
All orders were delivered promptly without issue. When questions were asked the response time was great.
We are so glad to hear that! Already looking forward to doing business with you again, Brittany! - BooksRun Team
Using BooksRun is easy and simple. Makes selling books back straight forward and to the point.
Thank you for sharing your experience with us! - BooksRun Team
Absolute worst company ever. Felt like a scam, needed help figuring out on how to get a return label and they had the worst communication it felt like they were prolonging the issue so they could charge me. Don't use them for book rentals
Beware that Booksrun will offer 1 price and then email you "new prices based on condition" that are completely bogus. Highway robbery. Additionally, they agreed to buy a book for $5 that is in perfect condition, and "will not return it to me because it may be counterfeit". BS. I requested that they return the other books as I refuse to be ripped off like that. I would rather pay the return shipping of $20 to avoid letting them make money off of sales tactics that are basically criminal. DON'T USE THEM. USE TESTBOOK RUSH OR OTHER. THESE PEOPLE WILL RIP YOU OFF
First to be fair when I rented my book books run got it to me quickly and it was exactly what I was looking for. That being said it turned out I didn't need it and I've contacted them through their customer service number multiple times and no one ever responds. I am trying to return the book early as I will be leaving the country and I don't want to have it auto renew while I'm gone. Very frustrating that no one will follow up. They should be better than this.
I'm an avid reader and regularly buy books. I used to buy from Amazon by default, but lately I've been looking for ways to save money. I'm thankful I found BooksRun. I was able to buy a brand-new book at a much lower cost than Amazon. BooksRun shipped the book quickly and took great care in shipping and handling to make sure the book was received still looking brand-new. I'll be checking their site every time I plan to buy, sell, or rent books from now on.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
All good, book arrived very quickly and in good conditions. Packaging was solid.
Might be a good idea to add some waterproof wrapping to protect the content from water.
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
Website is very easy to you to sell textbooks. I will definitely use this website again
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
Was sent a picture and only see a shadow. Could not tell what the damage was in the picture. Nothing noted just damage.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
All as described and arrive earlier than expected…perfect…
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
I liked the selection of titles. Was very pleased with the service and have no complaints
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
I had a great experience. It was fast and the book arrived in great condition.
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
Ordered books online and received in the allotted time. Love this shop.
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
Book arrived in great condition + shipping was fast
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
This is a great service to get rid of books you do not need and you get paid! Seamless service. I will definitely use this service again!
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
Product was safely delivered and arrived just as expected.
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team