From the business
Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
I just scanned over 200 books that very fast movers on Amazon, and booksrun only wanted 3 books and offered 1 dollar for all 3.
Compared to powells. I scanned 200 books of fast movers and they offered me 40 cash or 80 store credit for 40 books.
This really was a waste of time. And considering the app isn't working very well, and pair that with the website being clunky.
It's just not worth spending 2 hours getting everything accurate scanned and read by your subpar system for 2 bucks.
Powells, sbyb, ziffit, piggy book, all have an easy interface that works great. 20 minutes to scan a couple hundred books and usually an offer around 20 bucks from each company.
I'm I'm the 5th year in bulk books and booksrun is a very soft hit or miss.
Got my book in perfect condition in a short amount of time. Will definitely buy here again.!
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
My go to place to sell books I no longer need. Fast processing!
We are so happy to be of help to you! Hope to work with you again! - BooksRun Team
I ordered the book, they emailed me 3 days later when it had shipped. It arrived a few days later, in sound condition. This was my first order from BooksRun.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
The books were in the condition as described and packaged well. Thank you!
Thank you for your support! We really appreciate it! - BooksRun Team
BooksRun made the entire process easy and quick! This was not my first time using them, and their service has always been great!
Thank you for sharing your positive experience! We are doing our best to keep our services high-quality always! - BooksRun Team
Great price! My only complaint is no envelope to mail it back
Thanks for considering us as a seller! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. See you more in the future! - BooksRun Team
Offered best price for resale of book. Quick process
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
This was my first experience with BooksRun and am happy to join the ranks of other satisfied readers. Both books were in very good condition and arrived in a timely manner. Thanks.
You are very welcome! It was such a pleasure to do business with you! - BooksRun Team
Easy to complete online. Fair buyback price for the particular textbook I returned. Payment in a timely manner.
Thank you for your support! We really appreciate it! - BooksRun Team
It was very easy to ship back the books and I received a check within a couple of weeks.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
Seller prices are great but at times BR downgraded the price of some books when the books were in excellent shape. Other companies don't do that so I use them more often.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
The way that BooksRun handled my order was excellent! It was valuable, timely, and the book came in the mail in even better condition than I expected. Thank you!
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
The book was affordable, came quickly, and appears to be brand new. I definitely plan to get my books here in the future.
Thank you for sharing your experience with us! - BooksRun Team
Great job; on time and great condition.
I'd shop there again,
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
Best bookstore, good quality customer care fast and reliable payment
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Very easy to use shipping was super easy and then payment came right after delivery
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
The book title I ordered through AbeBooks.com came in fast and in the condition as described!
Thank you for sharing your experience! That is really nice to hear! - BooksRun Team
First I tried to cancel my order, that was showing not shipped. Only to be notified there are no humans to take a call. The order came over a week later. I still wanted to return the order, only to have an email 72 hours after order delivery saying it's not possible to return the order. Nearly $300 spent and available help. The phone number available for the company states no one will ever answer your call, and to not expect assistance. It also states not to repeat your concerns and it will only further delay service. I'm still trying to get service from anyone other than Viola, who clearly was hired the day before her text to me. I will never recommend nor purchase anything from a company that has no follow up or real customer service.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Would buy from them again- great price, quick delivery, product exactly as expected.
Thank you for the great review! Hope to see you among our customers in the future! -BooksRun Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team