business logo of BooksRun

BooksRunReviews 3,023

4.4

From the business

Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.


How would you rate BooksRun?
grey star
grey star
grey star
grey star
grey star

BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
296
value
299
shipping
291
quality
285
This company responds to reviews on average within 19 days
New York
1 review
0 helpful votes
Follow C O.
Unfollow C O.
Send Message
Share Review
Report Review

Very happy.
June 18, 2023

Book arrived promptly and in perfect condition. Thanks so much.

Date of experience: June 18, 2023
BooksRun S. — BooksRun Rep
over a year old

You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team

Arkansas
1 review
0 helpful votes
Follow aaron W.
Unfollow aaron W.
Send Message
Share Review
Report Review

Great service. I love it
June 17, 2023

I love getting rid of books I don't need and making $

Date of experience: June 17, 2023
BooksRun S. — BooksRun Rep
over a year old

We are pleased to have you as our customer! - BooksRun Team

Illinois
1 review
0 helpful votes
Follow Debra E.
Unfollow Debra E.
Send Message
Share Review
Report Review

Quick & Easy
June 17, 2023

Good place to sell those used high school books. Pricing is fair, payment is quick, and it's easy to do!

Date of experience: June 17, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your experience! That is really nice to hear! - BooksRun Team

Florida
1 review
0 helpful votes
Follow Lanita U.
Unfollow Lanita U.
Send Message
Share Review
Report Review

Poor customer service
July 17, 2023

Had to call numerous times about them sending my money for selling them textbooks. Will not do business with them again.

Date of experience: June 17, 2023
Arthur B. — BooksRun Rep
over a year old

Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team

Virginia
1 review
0 helpful votes
Follow kristen V.
Unfollow kristen V.
Send Message
Share Review
Report Review

Always reliable
June 17, 2023

Can always count on Booksrun to give me a good price when I need to sell a book & when I need to purchase!

Date of experience: June 17, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team

New Jersey
1 review
0 helpful votes
Follow Ed Y.
Unfollow Ed Y.
Send Message
Share Review
Report Review

Provides good choices and description of book condition, easy ordering.

Date of experience: June 17, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team

Alabama
1 review
0 helpful votes
Follow Queen Chyna West Q.
Unfollow Queen Chyna West Q.
Send Message
Share Review
Report Review

This course textbook is absolutely amazing. Full of all sorts of research data, and the citations are key-on! I honestly think that I'm especially partial to it because one of the authors (David A. Levy) is/was in the Entertainment Industry; and therefore, I feel a great sense of kindship towards him - we even write very similarly. Thanks for requesting my review. I promise to return my rental in a timely fashion and in the same manner of which was rented to me - as good as new!

Date of experience: June 17, 2023
BooksRun S. — BooksRun Rep
over a year old

We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team

California
1 review
0 helpful votes
Follow Jennifer C.
Unfollow Jennifer C.
Send Message
Share Review
Report Review

Easy & quick
June 17, 2023

Book was in great condition- like new- quick shipment. Very pleased

Date of experience: June 17, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for your support! We really appreciate it! - BooksRun Team

Pennsylvania
1 review
0 helpful votes
Follow Leah P.
Unfollow Leah P.
Send Message
Share Review
Report Review

Good value
June 17, 2023

I had been looking for this book for a while but it is no longer being printed, so the price has always been too high every time I looked for it. I finally found it on Book Run for a great price so I snagged it! Shipping was free and prompt. I am very happy with my purchase.

Date of experience: June 17, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team

Pennsylvania
2 reviews
0 helpful votes
Follow Herb Q.
Unfollow Herb Q.
Send Message
Share Review
Report Review

Smooth transaction
June 15, 2023

Best price offered for my textbook - very smooth shipping process and payment to my Paypal account. Thanks BooksRun!

Date of experience: June 15, 2023
BooksRun S. — BooksRun Rep
over a year old

You are so welcome! Hope to see you again among our happy customers! - BooksRun Team

Pennsylvania
1 review
0 helpful votes
Follow Ron A.
Unfollow Ron A.
Send Message
Share Review
Report Review

Handled with care
June 15, 2023

For a used book it was treated better than some new ones. The book was wrapped and then put into a protective mailer. Thanks.

Date of experience: June 15, 2023
BooksRun S. — BooksRun Rep
over a year old

We are happy to hear that you liked the item as well as our services! - BooksRun Team

New York
1 review
0 helpful votes
Follow James V.
Unfollow James V.
Send Message
Share Review
Report Review

Books Run Never Disappoints
June 15, 2023

I have been buying from Books Run for several years. The service is excellent; and books bought unseen and online always arrive promptly in the condition they were described.

Date of experience: June 15, 2023
BooksRun S. — BooksRun Rep
over a year old

Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team

Illinois
2 reviews
0 helpful votes
Follow Elaine H.
Unfollow Elaine H.
Send Message
Share Review
Report Review

Sell of books.
June 15, 2023

I like working with Books Run. I have never had any problems.

Date of experience: June 15, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your experience with us, Elaine! - BooksRun Team

Virginia
1 review
0 helpful votes
Follow C W.
Unfollow C W.
Send Message
Share Review
Report Review

I bought a book advertised "as new", however, when it arrived, it was clearly damaged, dented, and with a scratch on the first page. I was able to return it, but the process was painfully slow and terrible. BooksRun replied to my email weeks later, when it would have been almost too late to return the book. AbeBooks, the website I used for this, replied to my emails, but the whole process took at least three weeks and a lot of my time. Communication was sloppy, and overall I will not use either again, and I don't recommend it.

Date of experience: June 14, 2023
Arthur B. — BooksRun Rep
over a year old

Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team

Washington
1 review
1 helpful vote
Follow Keith R.
Unfollow Keith R.
Send Message
Share Review
Report Review

My mother's experience with Booksrun has been horrible. She was sent a book in a format she can't use (and didn't ask for), paid to return the book and when USPS lost it, was charged to replace the book itself. Her attempts to talk to someone (a real person) was unavailing, and the only correspondence we received about the issue made clear Booksrun knew the issue lay with USPS (and USPS online system for attempting to locate the package doesn't work - already checked with our local post office). Then, when I posted a review about that experience on Trustpilot - explaining the circumstances, expressing my unhappiness - what was the result? Did Booksrun contact my mother to try to resolve the issue? No - the company tried to have the review taken down, claiming it didn't reflect a "real customer experience." Sorry, Booksrun - check rental order ******* and issue number 71-*******. Why not try to resolve this issue with her directly and in a considerate way? Suppressing a review? Doesn't seem like a very customer-friendly way to behave.

Date of experience: June 14, 2023
Illinois
1 review
0 helpful votes
Follow Eric Q.
Unfollow Eric Q.
Send Message
Share Review
Report Review

Very Pleased
June 13, 2023

The book arrived well packaged and in the condition described. Very pleased with the service.

Date of experience: June 13, 2023
BooksRun S. — BooksRun Rep
over a year old

Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team

Florida
1 review
0 helpful votes
Follow Riley B.
Unfollow Riley B.
Send Message
Share Review
Report Review

Great Pricing
June 13, 2023

Most Affordable and reasonable place to purchase with competitive pricing. Got my book just in time to read everything before class.

Date of experience: June 13, 2023
BooksRun S. — BooksRun Rep
over a year old

We are so glad to hear that! Already looking forward to doing business with you again, Riley! - BooksRun Team

Pennsylvania
2 reviews
0 helpful votes
Follow Keith A.
Unfollow Keith A.
Send Message
Share Review
Report Review

Great books & packaging
June 12, 2023

BooksRun consistently ships me good condition books, fair price and are well packaged.

Date of experience: June 12, 2023
BooksRun S. — BooksRun Rep
over a year old

We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team

Massachusetts
1 review
0 helpful votes
Follow Daniel L.
Unfollow Daniel L.
Send Message
Share Review
Report Review

Good books, great price!
June 12, 2023

I was very happy with my purchase and the speed of delivery. Well packed and nearly brand new.

Date of experience: June 12, 2023
BooksRun S. — BooksRun Rep
over a year old

We are glad you’ve had a positive experience in doing business with us! - BooksRun Team

Colorado
1 review
0 helpful votes
Follow Demitria N.
Unfollow Demitria N.
Send Message
Share Review
Report Review

Good
June 12, 2023

Thank you, good experience, got my money and shipped the book.

Date of experience: June 12, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your experience! That is really nice to hear! - BooksRun Team