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Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
Book arrived in good time with no problems.
Thank you.
I returned a text book and for some reason on their end they did not get a notification that they received it so they charged me the full amount for it, I reached out to customer service took them 2 weeks to get back to me and that they would refund me if I ended the dispute I started w my credit card company, which I did and then they never answered any of my emails and it has been 3 months now and still nothing.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
It feels like I had some teeth pulled. I missed one tiny detail on my address because I just moved in to a new apartment.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I sent 9 books and 3 were brand new unused they rated all of them including the brand new ones at a lower price. One book they said was missing pages and it wasn't like that when it left our house. They are deducting $40 less than quoted and if I want my books back I have to pay for shipping! They are a scam go some place else!
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I thought I had selected a book that was in very good condition, which usually means it has no marks or writing within. The book I recieved, while in good condition, contained a lot of highlighting, underlining and notes. I would not have oredered it had I known.
Abe Books reached out to me and fully refunded the book even though I did not request it. Thank you!
Thanks for considering us as a seller! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. See you more in the future! - BooksRun Team
The book was exactly as described. I am very happy with my purchase.
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
Everything from start to finish was quick and easy mostly due to prepaid mailing label.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
Very easy to order. Website was user friendly and has easy check-out. Book came in very quickly and was packaged very well.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Booksrun is speedy with its payouts. If Booksrun determines that a book is not as good as I stated, then it is quick to offer a price adjustment. I then have the choice to accept or reject the price adjustment.
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
Excellent order shipping speed, item just as advertised!
We are happy to hear that you liked the item as well as our services! - BooksRun Team
I love writing in my books but don't have a lot of cash. Great alternative with great service and fast shipping!
Thank you for the great review! Hope to see you among our customers in the future! -BooksRun Team
Book I ordered came very quickly and in great condition. Much sooner than was expected and I am satisfied with the seller and intend to buy from them again in the future.
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
I have had some college books sitting around for the last 3 years that I haven't touched. I stumbled upon this site and the whole process took maybe 5 minutes. It was a fast and easy way to make some money back on books I bought! From the point of shipping my books off I was paid within a week. 10/10 will use again!
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
Ordered and paid for a book in April. It's almost July and they refuse to directly communicate and give me my refund or a book. They actually sent emails asking how I like the book. Pathetic. Took month to respond to my 1st email then it was impossible to understand
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I ordered a second-hand music book for my son. The main price is over $200, but I purchased the book with a very high quality from BooksRun for $71. The book was here within 10 days in a perfect condition.
Thank you for sharing your experience with us! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
The books were in the expected condition although felt overpriced as there were.50 stickers from previous attempts to sell - which leaves you feeling like you overpaid
Thanks for considering us as a seller! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. See you more in the future! - BooksRun Team
I rented the wrong version of a book for my summer class. I've been trying to email and call them to understand if I can get a refund with the book was not opened. Nobody answer the phone, took 2/3 week to answer my email saying there's no refund (which it's stupid, I didn't open the package and didn't use the product) and now I can't send it back because I can't find the return label anywhere and I'm waiting for them to send me over a week.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Book looks brand new, came right when it said it would. I will definitely be using booksrun again for school books.
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
I did not receive anything but I contacted someone and nobody followed up.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I received this book 4 days after ordering! Book was advertised as being in 'very good' condition, but it is actually like new.
Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team