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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
I sold back several books and they were evaluated reasonably for a price, and my check came sooner than expected.
My class books were not available at my campus bookstore. In a frantic search, I was able to find your site and rent the book for my class, rather than purchasing it for a large amount!
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
Easy and convenient pretty decent turnaround service.
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
Easy to navigate website and create account and was swift response. Would highly recommend for selling books
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
The book arrived in good condition as promised. What more is there to say?
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
Delivered promptly in stated condition. Recommended.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
I love knowing my books are going to be given a second life and the process is so easy!
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Order was expedient and books in great condition. Communication and follow through with BooksRun made order a smooth transition.
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
Lightning fast exchange and zero hassle. Would definitely sell my book again. The process was just that, too easy!
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
As of today, 10/03/2023, I have not received my shipment.
Otherwise I don't know how to track this shipment and I don't know when it will arrive
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Not responding to inquiries or questions and emails on time.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Very quick ship. Great packaging. Good communication.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
I ordered books for my school and have never ordered from books run before. The book was as described in terms of condition and was expert;y packages and arrived in a timely manner.
Thank you for your positive review, Linda! We are glad you liked our services. - BooksRun Team
There are some notes in the book, but they are helpful so I don't mind!
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
Update: This seller has been very responsive and offered a compromise. I would buy from them again.
I would have rated the purchase higher but I felt the condition of the book was misrepresented. It was described as "Very Good" but it was in poor shape (the covers were falling off and had some water damage). I would have gone with another seller if I had known.
I got the books I wanted in a reasonable amount of time and at a good price.
Thank you for helping me out with my son's birthday present!
You are very welcome! It was such a pleasure to do business with you! - BooksRun Team
This was my first exprierence selling a text book and all went great. I opted for check in the mail and was prepared for a long wait, nope, within a week I had it! Looking forward to doing more in the future!
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
My experience with BooksRun has always been wonderful.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
Very fast shipping! Easy to find book you want and purchase it. Have a clear receipt of purchase through emails.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
I looked up the books I had and found them within seconds then created an account and shipped them. It was a straightforward transaction and Books Run was the best payout that bought all my books. I recommend.
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team