business logo of BooksRun

BooksRunReviews 3,023

4.4

From the business

Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.


How would you rate BooksRun?
grey star
grey star
grey star
grey star
grey star

BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
296
value
299
shipping
291
quality
285
This company responds to reviews on average within 12 days
New York
1 review
0 helpful votes
Follow Suriyakumaran S.
Unfollow Suriyakumaran S.
Send Message
Share Review
Report Review

Math AMC Ten
November 20, 2023

Great book for AMC ten review! Explains quite well!

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

We are happy to hear that you liked the item! - BooksRun Team

Texas
1 review
0 helpful votes
Follow Kathleen N.
Unfollow Kathleen N.
Send Message
Share Review
Report Review

I'm happy with my purchase.
November 20, 2023

My book was as described and the shipping was fast.

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

We are glad you’ve had a positive experience in doing business with us! - BooksRun Team

Tennessee
1 review
0 helpful votes
Follow Martha W.
Unfollow Martha W.
Send Message
Share Review
Report Review

Good price, good service
November 20, 2023

Book was available, cheaper than Amazon, good condition, fast delivery

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

We are happy to hear that you liked the item as well as our services! - BooksRun Team

Minnesota
1 review
0 helpful votes
Follow Dana J.
Unfollow Dana J.
Send Message
Share Review
Report Review

Easy to use and up front about fee
November 20, 2023

I had an easy time navigated the sales process and received what I expected for books. The rates were pretty close to other sites and shipping was easy.

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team

Florida
1 review
0 helpful votes
Follow shari M.
Unfollow shari M.
Send Message
Share Review
Report Review

Great expiriance
November 20, 2023

I ordered some books for a Christmas present., it arrived quickly and in great condition

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team

Colorado
1 review
0 helpful votes
Follow Celize R.
Unfollow Celize R.
Send Message
Share Review
Report Review

Book was practically brand new.
November 20, 2023

Quick and efficient. The book was practically brand new.

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team

Pennsylvania
1 review
0 helpful votes
Follow David S.
Unfollow David S.
Send Message
Share Review
Report Review

Since you begged me for a review
November 20, 2023

The shipping surcharge isn't disclosed until after you confirm the trade. No other buyback company I've worked with does this. It's lame. Nickel and diming the customer will get you nowhere.

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

We do apologize for any issues that occurred with your order. The issue has already been addressed. Please contact us back for the resolution. - BooksRun Team

Ohio
2 reviews
0 helpful votes
Follow suzanne S.
Unfollow suzanne S.
Send Message
Share Review
Report Review

Be wary!
November 27, 2023
Updated review

Booksrun does not give the full amount quoted and will sneak on insurance costs so generally the quoted amount will be less than expected. They are my last choice.

Date of experience: November 20, 2023
Arthur B. — BooksRun Rep
over a year old

Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team


Good prices to resell
May 15, 2023
Previous review

This site is easy to use and often gives the best prices for books. However, sometimes I do not get the full price that was quoted and their explanation is that the quality was not good on a particular book. I think it would be better if they gave me an idea of what was wrong with the book. Was it water-damaged, did it have writing? I would like to be more aware of the inherent problem of the book instead of taking their word that the book was subpar when I wasn't aware of any condition issues.

Date of experience: May 15, 2023
Georgia
2 reviews
0 helpful votes
Follow Verginia J.
Unfollow Verginia J.
Send Message
Share Review
Report Review

A satisfied customer
November 20, 2023

My experience with Booksrun was great. I would use them again.

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team

New Jersey
1 review
0 helpful votes
Follow Edward L.
Unfollow Edward L.
Send Message
Share Review
Report Review

Quick, efficient
November 20, 2023

This was a perfect transaction. The process was smooth and quick, everything I look for in online shopping.

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team

Illinois
1 review
0 helpful votes
Follow Greg H.
Unfollow Greg H.
Send Message
Share Review
Report Review

Prompt delivery and book condition better than expected
November 20, 2023
Updated review

The book I ordered from BooksRun was delivered promptly and arrived well-packaged and was higher quality condition than I expected.

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

We are glad to hear that you are happy with the item received! - BooksRun Team


Great service
October 26, 2023
Previous review

Book was in better condition and arrived sooner than I anticipated. Packaged well. Clean cover, looked nearly new.

Date of experience: October 26, 2023
Ohio
1 review
0 helpful votes
Follow JOYCE V.
Unfollow JOYCE V.
Send Message
Share Review
Report Review

DISSATISFIED
November 27, 2023

THE BOOK I ORDERED WAS SUPPOSE TO HAVE A LEATHER COVER AS IT WAS LISTED, BUT I RECEIVED A HARDBACK COVER. MY ISSUE IS I PAID THE ASKING PRICE FOR THE LEATHER COVER ONEBUT DID NOT RECEIVE.

BooksRun attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 20, 2023
Arthur B. — BooksRun Rep
over a year old

Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team

North Carolina
1 review
0 helpful votes
Follow ILZE C.
Unfollow ILZE C.
Send Message
Share Review
Report Review

Convenient and on time.
November 20, 2023

It was easy to make the purchase and the book was delivered promptly and in good shape.

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

We are happy to hear that you liked the item as well as our services! - BooksRun Team

Texas
2 reviews
0 helpful votes
Follow Ken N.
Unfollow Ken N.
Send Message
Share Review
Report Review

Soldiers of Misfortune
November 20, 2023

Order the book from a different seller they didn't ship and cancelled the order. Booksrun shipped the book quickly so that I would have it for my class.

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for the great review, Ken! Hope to see you among our customers in the future! - BooksRun Team

Virginia
1 review
0 helpful votes
Follow Geralyn J.
Unfollow Geralyn J.
Send Message
Share Review
Report Review

Beautiful Book in Great Condition
November 20, 2023

Pleased with product and service. Book was like new. It arrived promptly.

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team

District of Columbia
1 review
0 helpful votes
Follow Mike P.
Unfollow Mike P.
Send Message
Share Review
Report Review

Great book purchase!
November 20, 2023

Very fast and professional service, my highest rating!

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team

Vermont
1 review
0 helpful votes
Follow Lynne O.
Unfollow Lynne O.
Send Message
Share Review
Report Review

Quick dependable delivery
November 20, 2023

My book was in fine condition, as described, at a reasonable price and arrived sooner than promised

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team

California
1 review
0 helpful votes
Follow Franco Q.
Unfollow Franco Q.
Send Message
Share Review
Report Review

Efficient
November 20, 2023

Efficient, fast, and reliable company. I have had a similar experience with them before. Thank you, team.

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team

Florida
1 review
0 helpful votes
Follow Annette S.
Unfollow Annette S.
Send Message
Share Review
Report Review

Happy customer
November 20, 2023

Fast & well priced -an entirely satisfying experience!

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team

Florida
2 reviews
6 helpful votes
Follow Ira B.
Unfollow Ira B.
Send Message
Share Review
Report Review

Convenient Selling Process
November 20, 2023

BooksRun made selling used books easy! I took a series of old books off the shelf, and just by running the ISBN numbers, got a fair price and an easy set of instructions to move forward. I was able to print a shipping label and get the books to BooksRun quickly, with money going into my account just a few days later. I would highly recommend this service

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team