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The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
Great book for AMC ten review! Explains quite well!
My book was as described and the shipping was fast.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
Book was available, cheaper than Amazon, good condition, fast delivery
We are happy to hear that you liked the item as well as our services! - BooksRun Team
I had an easy time navigated the sales process and received what I expected for books. The rates were pretty close to other sites and shipping was easy.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
I ordered some books for a Christmas present., it arrived quickly and in great condition
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Quick and efficient. The book was practically brand new.
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
The shipping surcharge isn't disclosed until after you confirm the trade. No other buyback company I've worked with does this. It's lame. Nickel and diming the customer will get you nowhere.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please contact us back for the resolution. - BooksRun Team
Booksrun does not give the full amount quoted and will sneak on insurance costs so generally the quoted amount will be less than expected. They are my last choice.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
This site is easy to use and often gives the best prices for books. However, sometimes I do not get the full price that was quoted and their explanation is that the quality was not good on a particular book. I think it would be better if they gave me an idea of what was wrong with the book. Was it water-damaged, did it have writing? I would like to be more aware of the inherent problem of the book instead of taking their word that the book was subpar when I wasn't aware of any condition issues.
My experience with Booksrun was great. I would use them again.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
This was a perfect transaction. The process was smooth and quick, everything I look for in online shopping.
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
The book I ordered from BooksRun was delivered promptly and arrived well-packaged and was higher quality condition than I expected.
We are glad to hear that you are happy with the item received! - BooksRun Team
Book was in better condition and arrived sooner than I anticipated. Packaged well. Clean cover, looked nearly new.
THE BOOK I ORDERED WAS SUPPOSE TO HAVE A LEATHER COVER AS IT WAS LISTED, BUT I RECEIVED A HARDBACK COVER. MY ISSUE IS I PAID THE ASKING PRICE FOR THE LEATHER COVER ONEBUT DID NOT RECEIVE.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
It was easy to make the purchase and the book was delivered promptly and in good shape.
We are happy to hear that you liked the item as well as our services! - BooksRun Team
Order the book from a different seller they didn't ship and cancelled the order. Booksrun shipped the book quickly so that I would have it for my class.
Thank you for the great review, Ken! Hope to see you among our customers in the future! - BooksRun Team
Pleased with product and service. Book was like new. It arrived promptly.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Very fast and professional service, my highest rating!
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
My book was in fine condition, as described, at a reasonable price and arrived sooner than promised
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
Efficient, fast, and reliable company. I have had a similar experience with them before. Thank you, team.
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team
Fast & well priced -an entirely satisfying experience!
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
BooksRun made selling used books easy! I took a series of old books off the shelf, and just by running the ISBN numbers, got a fair price and an easy set of instructions to move forward. I was able to print a shipping label and get the books to BooksRun quickly, with money going into my account just a few days later. I would highly recommend this service
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. There are two payment options: check and PayPal.
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. We provide a prepaid shipping label you can use when a buyback order is placed.
Answer: I got mine way early. It said I would receive it on July 9th but I got my book on July 5th! I am so pleased with my experience with Booksrun.
Answer: Hi, Daniel! Could you please provide me with your order number so I could update you on the status of payment? Looking forward to hearing from you soon:) Best regards, Arthur Customer Support Team
Answer: Dear Cindy, Please enter ISBNs in our search line on the main page to see the quotes for the books to proceed. Or, you may use our BooksRun app where the barcodes may be scanned properly, and thus, quotes will be identified. We do provide prepaid shipping labels for buyback orders. Please follow the instructions carefully to ship books to us for the payout. For more clarification, please do not hesitate to contact us promptly for assistance. We are always here for you. Warm regards, BooksRun Team
Answer: Dear Peyton, thank you for contacting us. It appears that FedEx made an attempt to deliver to us outside of our working days/working hours. The redelivery request is usually submitted for either the next day or the first business day, thus, we look forward to receiving your package. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Best regards, Booksrun Team
Answer: Dear Taylor, for our buyback orders, we have two methods of payment: by check or via PayPal. Best regards, Booksrun Team
We are happy to hear that you liked the item! - BooksRun Team