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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
I got VERY lucky. I ordered used books, but when they arrived...they were brand new! They even had all the cellophane on them. I'm not saying everyone will have the same experience, but I wish I had found out about BooksRun before I was going to my 6th semester! I will be telling my fellow students, though! Thank you, BooksRun!
Received book in excellent condition, service was quick. Thank you.
You are very welcome! And thank you for your positive feedback! - BooksRun Team
Trying this website for the 1st time and got very smooth experience. Highly recommend!
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
Never a bad Experience and always Fair, quick and easy! Thank you so much
You are very welcome, Ronda! It was such a pleasure to do business with you! - BooksRun Team
Quick no hassle buy back experience. I've used them on several occasions and have been pleased each and every time
We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
Fast response. Excellent service. Book arrived in perfect condition. Lovely people to do business with. I am a very satisfied customer.
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
Your language led me to believe that shipping insurance was an affirmative option on my part. Instead, I was charged for insurance without warning or notice. What a scam!
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
My book, while rated as "good" was actually in excellent condition.
Good price, came promptly, no problems!
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
Book arrived on time and in perfect condition. Very satisfied.
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
I found the paperback in a series to compel my collection. Arrival by mail was timely. Book protected by cardboard shipping. Well done.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
BooksRun made it incredibly easy to sell our used textbooks that were no longer needed. The process was very streamlined and they paid a fair price for the books. Much better to have someone using the books instead of sitting on a shelf.
We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
My book arrived quickly and in great condition, better than I expected for a used book. Thank you very much!
You are very welcome, Debra! It was such a pleasure to do business with you! - BooksRun Team
Selling my old textbooks was super easy! They did take out a little bit for insurance but I was ok with that knowing that if anything did happen, they would pay me anyway!
We are so glad to hear that! Already looking forward to doing business with you again, Madeira! - BooksRun Team
Book arrived promptly, ahead of estimated date, in very good condition. What's not to like? Would do business again with this seller.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Always have a great experience and get help if needed.
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
I was hunting for a textbook for my personal collection, and all the prices I found online were ridiculous, but the price here was actually extremely decent! The initial listing said the book was in something like "working condition", so when all the other online listings were in the $300+ range, a $20 beat-up book sounded good enough. Boy I was wrong, this book is in IMMACULATE condition! I just had to peel off some stickers and give it a delicate scrub and it looked completely new, the pages looked as if they hadn't even been touched? I live internationally so that was another concern, but it didn't even matter because shipping was a flat rate $10 for me. The shipping was decently fast, with full tracking. I'm so glad I gave this website a try, I almost thought it couldn't be real!
We do appreciate your opinion regarding doing business with us! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. Looking forward to hearing back from you more in the future! - BooksRun Team
Order shipped fast and was in great condition. No complaints.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
The quality of the book was less than expected. I don't have an image of the description I based my
Purchase on, but I would NOT have purchased if it had mentioned the considerable underlining (in ball
Point!) throughout the first three chapters (perhaps the owner stopped reading there?). Otherwise, it's in good shape and that may have led the grader to assume all of it was good.
The writing seems good and the story insightful, so I will actually read it in the next few days.
Upon getting this review initially (with two stars), BooksRun offered two options for relieving my disappointment. I accepted a 50% discount and have therefore modified my rating to 4 stars.
Thank you for such amazing feedback, Jim! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers! - BooksRun Team
Got my back super fast! The whole buying, searching, checkout process was super easy!
Thank you for the great review! Hope to see you among our customers in the future! - BooksRun Team
I had to rent a book for my superintendent's program. The book was in great condition. I suggest renting from Booksrun!
We are glad you’ve had a positive experience in doing business with us! - BooksRun Tea
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team