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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
I was surprised at how quickly my book arrived. Usually, if I order from anywhere except Amazon, things take weeks to get here. My granddaughter received her book in less than a week. Thank you!
Exactly as described and perhaps even a bit better! Good price with free shipping and timely delivery.
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
I purchased the wrong book, I contacted your company to find out view i can get the correct eText book, and no one has contacted me yet. This is not acceptable. I'm falling behind in my class work because I can read my chapters.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Excellent service! I will definitely order from you again.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
I always love finding books on your site and I always have a good ordering service.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Best price for what I wanted and shipped quickly. Note on the back cover, a label was removed and it's sticky to the touch.
Thank you for sharing your experience, Nancy! That is really nice to hear! - BooksRun Team
I was extremely grateful that your company rushed me my textbook as ebooks don't work for me and the process was within my price range. Receiving the book quickly allowed me to keep up with my studies.
Thank you so much for the positive review, Glenda! - BooksRun Team
I ordered a few books at the same time and this one came the fastest easily and great condition as if it had just been sitting in a bookstore for a few months at worst.
However I do wish they put a slip in the bag instead of a sticker directly on the cover that i have to carefully take off.
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
My new book, Inferno by Joe Pappalardo, arrived promptly, was well packaged and in excellent condition. The price was quite reasonable. BooksRun provides great service. I finished reading the book. It was a good read. Thank you.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
After searching all over the internet for this book. Books Run was the most affordable by far and delivery was quick!
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
Everything was perfect until the book was stolen the day after I bought it! I'm going without for now until I can find another copy in my price range.
Thank you for sharing your experience with us, Thom! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
The book came in a timely manner and in the condition indicated.
Thank you for your support, Connie! We really appreciate it! - BooksRun Team
The book arrived quickly and was as described. Thank you.
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
The book was labeled very good but looked new! Great price and fast shipping!
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
Books were quickly dispatched, and received in excellent condition, and at a great discount from the RRP.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Fantastic service! The book was in great condition and shipped quickly.
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
I got my check in the mail and the paper was already opened and ripped. I tried to salvage as much as I could but most of the check was ripped. The bank wouldn't even take my check.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
My books arrived sooner than promised. I am very satisfied.
That’s so nice that you are pleased with the order received, Diane! Thanks for the review! - BooksRun Team
The book I ordered came well-packaged and in a timely manner. Condition just as described. I would definitely order from BooksRun again.
Thank you for your support, Lynne! We really appreciate it! - BooksRun Team
Title was in good condition. Thanks for the service.
You are so welcome! Hope to see you again among our happy customers! - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team