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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
I do not recommend using this company. I got a quote for 6 books to sell, one of the books was brand new. I was to receive $17.76. I get an email this morning with a picture of 1 book, and it's bent, wasn't bent when I mailed it, and no pic or mention of the other 5 books which includes my brand new book, and my quote is now $1.09 for 6 books! If I want one book returned back to me its 8.95$ I need to pay. What a scam. The good reviews have got to be fake, I wish I would have checked the Better Business Bureau. I would recommend trying your college book store to sell it, or just donating them or recycling them rather than fatten the pockets of these scammers. It doesn't matter if you put like new, good, or acceptable, they scam you.
I tried to deposit my check and the bank said it was invalid. The numbers could not be read off of the check. This is extremely disappointing and a scam.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Book in great shape, great price & shipped promptly
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
The book I ordered was not in the condition described. BooksRun never contacted me. Biblio arranged for my refund. I won't use BooksRun for any future purchases.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Great service and excellent description of book...it came as described and I'm happy
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
Very surprisingly delighted by the speedy delivery and the quality was fair! Very impressive
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
I am so pleased with my purchase. The book is in perfect shape, and the shipping time was incredibly fast. What a terrific bookseller- many thanks!
Thank you for your support! We really appreciate it! - BooksRun Team
Pretty fast shipping and affordable prices. I have use bookruns for different books. I have always received the books in good shapes.
Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team
Sooo good thank uuuuuu you guys r awesome. It arrived exactly as described and was really cool great 10/10
You are very welcome! It was such a pleasure to do business with you! - BooksRun Team
My bank will not cash my check because it was printed incorrectly. The check number is cut off and the important numbers on the bottom are printed on the bottom solid line and are unreadable. I've reached out many times to have it reissued with no success.A rep did message me two weeks ago asking for my PayPal and then disappeared and is unreachable... I've cashed a check from them before and I see the difference in the printing... Not sure why I can't get my check replaced. Horrible customer service!
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I received my purchase in a very
Timely manner. I appreciate that.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
The book's condition was exactly as described in the sales listing.
I would be happy to do business with BooksRun again.
We are happy to hear that you liked the item as well as our services! - BooksRun Team
Great price and service, excellent copy,no problems,will buy again when occasion arises
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
Books came as described and with decent shipping time. Love buying secondhand thanks!
Thank you for sharing your experience, Mia! That is really nice to hear! - BooksRun Team
I got my order on time, packaging was such that everything arrived in great condition - couldn't ask for more. I'll order from them again. Would recommend.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
It was efficient, fast and the book arrived in very good condition.
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
I was buying a book for my daughter's birthday. I didn't expect it to arrive to the UK in time. But it did and she was delighted. Thank you!
Thank you for sharing your experience, Pat! That is really nice to hear! - BooksRun Team
My daughter had several textbooks she no longer needed and other sources offered too little to make the return worth it. I was pleasantly surprised by the price BooksRun offered and how easy they made the return process.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
Easy transaction. Everything went as planned and arrived as promised.
We are so glad to hear that! Already looking forward to doing business with you again, Janet! - BooksRun Team
BooksRun responded quickly; and the book I ordered online was delivered by normal mail just 4 days later, in the good condition I had hoped for.
Thank you for sharing your experience with us, John! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team