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The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
From ordering to receiving and the book was in remarkably good condition. Will use them again!
Your books are a great value and always as described!
My book came in excellent condition with no marking. I'm tired of buying books purported to be "like new" but are full of underlining and/or highlighting throughout.
Highly recommend! Prompt service, item was well packaged, great seller!
Book was delivered promptly and in very good condition
Received the book in a punctual manner. The book condition was as described
Book was missing pages and I was given a refund promptly
Found a hard to find book. Great price. Fast delivery.
The hardcover book is an excellent shape. Thank you!
I thank the persistent person who resolved the issue.
Book was shipped quickly and in great condition, all for a good price.
Book came in excellent used shape. No damage. Would purchase again.
Was an easy breezy transaction. Huge selection. Great description of what the condition of book is in
This was my first purchase from Books run, and I would shop with them again.
They were fast and courtesy. I've worked with other book sellers and these guys are the most professional
The books I ordered were delivered really quickly and arrived in perfect condition.
The description/condition was accurate. I'm very pleased.
Great transaction and fast shipping. The book is in very good condition as described.
Book came quickly and in good shape - easy to order
The books arrived on time and were in the condition promised. Very happy with the service. 5 Stars!
We are happy to hear that you liked the item as well as our services! - BooksRun Team
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. There are two payment options: check and PayPal.
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. We provide a prepaid shipping label you can use when a buyback order is placed.
Answer: I got mine way early. It said I would receive it on July 9th but I got my book on July 5th! I am so pleased with my experience with Booksrun.
Answer: Hi, Daniel! Could you please provide me with your order number so I could update you on the status of payment? Looking forward to hearing from you soon:) Best regards, Arthur Customer Support Team
Answer: Dear Cindy, Please enter ISBNs in our search line on the main page to see the quotes for the books to proceed. Or, you may use our BooksRun app where the barcodes may be scanned properly, and thus, quotes will be identified. We do provide prepaid shipping labels for buyback orders. Please follow the instructions carefully to ship books to us for the payout. For more clarification, please do not hesitate to contact us promptly for assistance. We are always here for you. Warm regards, BooksRun Team
Answer: Dear Peyton, thank you for contacting us. It appears that FedEx made an attempt to deliver to us outside of our working days/working hours. The redelivery request is usually submitted for either the next day or the first business day, thus, we look forward to receiving your package. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Best regards, Booksrun Team
Answer: Dear Taylor, for our buyback orders, we have two methods of payment: by check or via PayPal. Best regards, Booksrun Team
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team