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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
Great time & delivery & packing. Excellent shopping for books I'm looking for, just a finger away on my computer. Once again, thanks.
The book was virtually new (though it was listed, I think, as Good or Very Good); and it arrived very quickly. I'll look for your name in the future.
Thank you for your positive review, Chuck! We are glad you liked our services. - BooksRun Team
Book was as described, came on time. Everything fine. I would buy again.
We are pleased to have you as our customer, Ralph! - BooksRun Team
No problems at all. Well done. No problems at all. Well done.
Thank you for appreciating our hard work, Katherine! It means a lot to us. - BooksRun Team
My book arrived quickly and in great condition. Thanks!
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
I was looking for a very expensive textbook and found a loose-leave edition at Books Run. Much cheaper, brand new, and shipped quickly and protectively. I just ordered a hardcover nonfiction book and am waiting for it.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
My book arrived quickly, exactly as described and with lots of status updates. A pleasure!
Thanks for sharing your opinion with us, Tim. It's such a pleasure to do business with you! - BooksRun Team
The book was in wonderful condition and arrived swiftly.
You are very welcome, Kerry! It was such a pleasure to do business with you! - BooksRun Team
The book arrived in a timely fashion, and its exactly what I wanted.
Such a pleasure to do business with you, Abigail! - BooksRun Team
I already owned this book and wanted to send a copy to a client. It was so quick, easy and cheap. I don't have time to monkey around so thank you for making this easy! The book was in great condition.
Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team
Item shipped quickly and arrived as described. Thank you!
You are very welcome, Celine! It was such a pleasure to do business with you! - BooksRun Team
Was able to find the book I wanted and will continue to search going forward
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
Booksrun is the best service I've used, and I've tried them all. You can't go wrong with their customer service. Shout out to Olivia for assisting me with my return because I had dropped my classes and they were able to issue me a refund, I seriously appreciate that
We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers, Cameron!- BooksRun Team
I've never had a problem before but this time, The book was placed into the smallest package that it could fit in causing some damage. They did make it right by me so 10/10 for customer support.
Thank you for such amazing feedback, Kyle! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers!- BooksRun Team
The process was super simple and easy to sell my old textbooks.
Thanks for sharing your experience in doing business with us, Alex! We are happy to provide you with good services! - BooksRun Team
I found this company online. I had a lot of books to get rid of. I downloaded the app and it was so easy! I just scanned the isbn number with my phone and it would tell me if you were buying that book and how much you would pay. I sold 9 or 10 books that fit in one box. Shipping was free. It took a little while to get my check but I finally did. This was awesome!
Thanks for sharing your opinion with us, Debbie! We are happy to provide you with good services! - BooksRun Team
I have both ordered through Amazon and directly, as well as sold back to BooksRun once. Every time the items have been just as described and there have been no issues with shipping or getting paid for the item sold.
We are glad you’ve had a positive experience in doing business with us, Alejandra! - BooksRun Team
At the check out page there is a tab to chose insurance for your package. For my last two orders I have declined this option because my total was so small. I was deducted insurance on both orders anyway. This may be my last transaction.
UPDATE: issue was resolved through customer service quickly. Please fix insurance option tab.
Thank you for sharing your experience with us, Angie! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
It was very easy to sell my book and at a fair price. I receive my payment very quickly.
Thanks for the feedback, Mary! Hope to see you again doing business with us! - BooksRun Team
Book is like new and delivery was fast! Thank you very much!
You are so welcome, Pam! Hope to see you again among our happy customers! - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You are so welcome, Atkin! Hope to see you again among our happy customers! - BooksRun Team